Director of Value Delivery

UNFI; Providence (RI); Remote; USD 140,000 - 200,000; Full time

Job summary

UNFI is seeking a Director of Program Management to lead an enterprise merchandising program and coordinate cross-functional teams from planning through adoption and value realization.

You will translate objectives into actionable plans, drive governance, and report outcomes to senior leadership while building scalable capabilities across merchandising, sales, and partners.

Qualifications

• 10+ years leading large cross-functional programs.
• Experience transforming merchandising or retail operations.
• Matrixed environment experience.
• Bachelor's in Business or related field; MBA preferred.
• PMP or Lean Six Sigma cert preferred.

Responsibilities

• Lead day-to-day planning and execution of a high-impact cross-functional program.
• Define scope, objectives, roles, and decision rights with leadership.
• Develop integrated program plans across merchandising, sales, and partners.
• Create roadmaps, milestones, metrics, and value-realization plans.
• Translate strategy into scalable processes and governance.
• Lead change and adoption planning with stakeholder engagement.

Skills

Leadership

Project management

Stakeholder management

Cross-functional collaboration

Strategic thinking

Change management

Communication

Education

Bachelor's degree in Business or equivalent

MBA preferred

PMP / Lean Six Sigma cert preferred

Job description

Purpose:

The Director of Program Management is responsible for leading the end-to-end delivery of a high-impact, cross-functional program that builds business capabilities and delivers measurable value. The role will initially focus on an enterprise merchandising program, translating defined objectives into an actionable plan and coordinating execution across multiple functions. The Director will work through cross-functional teams and senior stakeholders to move the program from planning through implementation, adoption, and value realization.

Job Responsibilities:

Core Responsibilities

Project Leadership and Management

• Lead the day-to-day planning and execution of a high-impact, cross-functional program, initially focused on enterprise merchandising capability development.
• Partner with business and functional leaders to confirm objectives, define scope, clarify roles and decision rights, and align on expected outcomes.
• Develop and manage the integrated program plan across merchandising, sales, commercial, and other partner functions as needed.
• Create integrated roadmaps, milestones, metrics, and value-realization plans; identify dependencies and risks; and provide clear, decision-oriented reporting to leadership.
• Translate strategy into repeatable processes, tools, operating rhythms, governance, and accountability mechanisms that can scale beyond the initial program.
• Serve as a thought partner to leadership, using customer, market, financial, and operational insights to shape recommendations and resolve cross-functional tradeoffs.

Cross-Functional Leadership and Adoption

• Coordinate cross-functional workstream owners and contributors, creating clarity on deliverables, timing, dependencies, and accountability.
• Build effective relationships with business and functional leaders and facilitate the forums needed for timely decisions and issue resolution.
• Lead change and adoption planning, including stakeholder engagement, pilots, capability building, communications, and reinforcement through existing operating routines.

Performs other duties as assigned.

Job Requirements:

Education/Certifications:

• Bachelor’s degree in Business or equivalent work-related experience required
• MBA Preferred
• PMP, Lean Six Sigma or similar project management certification preferred

Experience:

• 10+ years’ experience in program or project management, transformation, merchandising, commercial operations, or a related field, including leadership of complex cross-functional teams.
• Proven track record of managing large-scale, cross-functional programs from planning and design through implementation, adoption, and measurable results.
• Experience building scalable capabilities, processes, tools, or operating models; merchandising or retail experience preferred.
• Experience in a matrixed environment
• Experience organizing, planning, and executing large-scale projects from vision through implementation, involving internal and external resources

Knowledge/ Skills/ Abilities:

• Strong leadership and project management skills;
• Strong understanding of how strategy, process, data, technology, governance, and change management work together to build sustainable business capabilities.
• Demonstrated ability to navigate ambiguity and drive clarity in complex environments
• Strong analytical, problem-solving, and strategic skill set
• Highly flexible and adaptable to work in a fast-paced, continuously changing environment
• Strong teamwork and interpersonal skills; ability to communicate and influence at all management levels and successfully manage in a cross-functional environment
• Excellent written and verbal communication skills, strong customer focus and demonstrated ability to work in geographically dispersed teams
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Work Environment:

Remote Role:

This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.

Travel (minor):

This position may require the associate to travel to company offices, distribution centers, or other locations for specific meetings or other business reasons.

#LI-remote

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

UNFI’s compensation, benefits, and paid time off policies are subject to change in the Company’s sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.