Sr. Manager, Shelf Services Sales & Operations

UNFI; Providence (RI); Remote; USD 130.000 - 180.000; Vollzeit

Benefits dieser Stelle

Competitive 401k

Flexible PTO plan

Remote

Health benefits – first of the month

Mentorship program/developmental opp.

Zusammenfassung

UNFI in Providence, RI seeks a Senior Manager, Shelf Services Sales & Operations to lead the operational performance of Shelf Services and field execution, driving efficiency, labor planning, and service quality. You will partner with Sales, Finance, HR, and field leadership to translate strategic priorities into actionable plans, establish accountable owners, and monitor performance with governance.

This remote role offers opportunities to influence across multiple sites, with travel to client

Qualifikationen

• 7–10 years of progressive experience in retail field operations, merchandising services, field sales execution, workforce planning, or related discipline.
• Experience supporting a senior leader or leadership team in coordinating cross-functional priorities and decision support.
• Proven ability to lead through influence across leaders, managers, and dispersed field teams in a complex, multi-site environment.
• Program or project management experience including governance, planning, risk management, and delivering measurable outcomes.
• Experience with labor forecasting, capacity modeling, staffing, scheduling, and labor utilization.
• Experience connecting customer and commercial priorities to operational plans and financial implications.

Aufgaben

• Support the Senior Director in prioritizing and advancing the Shelf Services and Field agenda across strategy, sales, operations, and readiness.
• Translate priorities into integrated plans with clear ownership, resources, milestones, risks, and performance measures.
• Provide leadership insights by synthesizing performance data, customer needs, risks, and financial implications.
• Lead governance and cross-functional operating rhythms to maintain visibility and accountability.
• Partner with Sales and leaders to assess opportunities and develop approaches that support growth and service commitments.
• Coordinate planogram resets, store remodels, merchandising projects, and Field Sales priorities.
• Ensure field readiness by aligning scope, sequencing, standards, labor, training, and deployment plans.
• Monitor commitments and service performance, leading recovery planning when at risk.
• Lead labor demand planning and workforce deployment by converting demand into forecasts and staffing models.
• Optimize internal and external labor for coverage, cost, and quality; drive productivity.
• Collaborate with Finance on budgets and forecasts to improve profitable growth and leverage.
• Monitor measures across sales, service, quality, and expenses; drive corrective actions.
• Improve planning and delivery through standardized processes, automation, and data quality.

Kenntnisse

Strategic leadership

Cross-functional collaboration

Forecasting

Workforce planning

Retail operations

Ausbildung

Bachelor's degree

Tools

Microsoft Office

BI tools

Jobbeschreibung

Job Overview

Senior Manager, Shelf Services Sales & Operations is responsible for the operational performance of Shelf Services and Field execution, including operating efficiency, labor demand planning, workforce optimization, execution readiness, service quality, and continuous improvement. The role ensures customer and business commitments are supported by effective operating plans, appropriate resources, clear standards, and disciplined performance management.

Job Overview

Senior Manager, Shelf Services Sales & Operations is responsible for the operational performance of Shelf Services and Field execution, including operating efficiency, labor demand planning, workforce optimization, execution readiness, service quality, and continuous improvement. The role ensures customer and business commitments are supported by effective operating plans, appropriate resources, clear standards, and disciplined performance management. In addition to its operational leadership responsibilities, the Senior Manager serves as a key partner to the Senior Director, Shelf Services, helping ensure broader Shelf Services and Field business strategies are translated into coordinated plans and executed as intended. The role supports prioritization, cross-functional alignment, governance, and follow-through across sales, customer commitments, financial performance, organizational readiness, and field execution. Working through influence, the Senior Manager partners with Sales, Shelf Management, Finance, Human Resources, Operations, and field leadership to translate strategic direction into clear ownership, resource requirements, milestones, operating routines, and measurable outcomes. The role identifies execution risks, resolves cross-functional barriers, provides performance insights, and drives accountability so strategic priorities deliver the intended customer, operational, and financial results.

Job Responsibilities

Core Responsibilities

• Support the Senior Director in prioritizing and advancing the broader Shelf Services and Field business agenda across strategy, sales, customer commitments, operations, financial performance, and organizational readiness.
• Translate priorities into integrated plans with clear ownership, resources, milestones, risks, and performance measures.
• Provide leadership insights and recommendations by synthesizing business performance, customer needs, operational risks, financial implications, and cross-functional tradeoffs.
• Lead governance and cross-functional operating rhythms that maintain visibility, accountability, and follow-through on priorities, decisions, and escalations.
• Partner with Sales and customer-facing leaders to assess opportunities, confirm service requirements, and develop executable approaches that support growth, retention, and service commitments.
• Coordinate planogram resets, new-store and remodel activity, merchandising projects, shelf maintenance, audits, and Field Sales priorities against approved scope, schedules, service levels, and quality standards.
• Ensure field readiness by aligning scope, sequencing, standards, labor, roles, communications, training, deployment, and escalation plans.
• Monitor customer commitments and service performance, leading recovery planning and escalation when outcomes are at risk.
• Lead labor demand planning and workforce deployment by converting customer volume, project scope, delivery patterns, and service requirements into forecasts, capacity plans, staffing models, and schedules.
• Optimize internal and external labor to balance coverage, capability, cost, productivity, compliance, and execution quality.
• Partner with Finance and business leaders on budgets, forecasts, performance reviews, and resource tradeoffs that improve profitable growth and operating leverage.
• Monitor sales support, labor, service, quality, customer, and financial measures; identify risks, reinforce accountability, and drive corrective action.
• Improve planning and delivery through standardized processes, automation, data quality, scalable tools, and resolution of process, technology, and capability gaps.

Performs other duties as assigned

Job Requirements

Education/ Certifications

• Bachelor’s degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience.

Experience

• Seven to ten years of progressive experience in retail field operations, merchandising services, field sales execution, workforce planning, business operations, or a related discipline.
• Demonstrated experience supporting a senior leader or leadership team in managing a broad business agenda, coordinating cross-functional priorities, preparing decision support, and driving accountability for commitments.
• Proven ability to lead through influence across leaders, managers, supervisors, cross-functional partners, and dispersed field teams in a complex, multi-site, service-driven environment.
• Program or project management experience encompassing strategy execution, governance, integrated planning, resource coordination, risk management, and delivery of measurable business outcomes.
• Experience with labor forecasting, capacity modeling, staffing, scheduling, labor utilization, productivity management, and resource deployment in a multi-site field environment.
• Experience connecting customer and commercial priorities to operational plans, financial implications, organizational readiness, and field execution.

Knowledge/Skills/ Abilities

• Broad business acumen with the ability to connect strategy, sales, customer commitments, operations, labor, financial performance, and organizational capability.
• Strong knowledge of retail merchandising, shelf management, planogram execution, store-level selling activities, and multi-site field operations.
• Strong understanding of distribution center and transportation operations and how inbound flow, product availability, delivery schedules, route timing, and disruptions affect customers, labor demand, and field execution.
• Workforce planning capabilities, including demand forecasting, capacity modeling, scheduling, labor optimization, productivity measurement, and expense management.
• Strategic planning and program governance capabilities, including prioritization, milestone and dependency management, risk mitigation, and benefits realization.
• Financial and analytical acumen, with the ability to interpret sales, labor, productivity, service, quality, and expense data and convert insights into clear recommendations.
• Effective communication and sound judgment, with the ability to frame issues, evaluate tradeoffs, facilitate decisions, and communicate with leaders, customers, and field teams.
• Ability to lead through influence, navigate ambiguity and competing priorities, resolve escalations, and drive consistent follow-through across dispersed teams.
• Proficiency with Microsoft Office and workforce scheduling, timekeeping, reporting, project management, and business intelligence tools.

Work Environment

• Remote Role: This position is classified as remote where the associate will perform remote work from their primary residence. Remote associates are welcome to work from the office but are not required to do so. While remote associates are not required to work from an office on a regular basis, they may be required to come to the office or other UNFI locations for necessary business reasons or if directed to do so by their manager.
• Travel: Regular travel to customer locations, retail stores, field markets, company offices, and other business locations may be required to support program launches, operating reviews, field observation, and customer needs.

Physical Environment/Demands

• Office Roles: Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at a desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephones, and other office equipment in the course of a normal workday.
• Stooping, bending, twisting, and reaching may be required in the completion of job duties.

About UNFI: We are North America’s premier grocery wholesaler, delivering the widest variety of fresh, branded, and owned brand products to community grocers and retail chains alike. A pioneer in natural and organic foods, we are growing and transforming to meet the needs of an evolving workplace. Our 29,000+ employees work across America in our 50 Distribution Centers and corporate offices. Learn more: Organic, Natural and Conventional Food | Wholesale Food Distributors | UNFI

Benefits

• Competitive 401k
• Flexible PTO plan
• Remote
• Health benefits – first of the month following 30 days of employment
• Mentorship program/developmental opportunities

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - Veteran/Disability. VEVRAA Federal Contractor.

Compensation

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

For Washington positions (or positions that may be performed remotely from Washington), https://www.unfi.com/jobs-more-info-wa.html for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs:

• Paid Time Off
• Sick Time
• Paid holidays and parental leave
• 401K Program
• Medical, dental, vision, life, and accidental death/dismemberment insurance
• Short-term and long-term disability insurance program
• Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.