Director of Transportation and Mobility Services

3M HEALTHCARE; Houston (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Legends Global is seeking a Director of Transportation and Mobility Services at NRG Park in Houston, TX. The role provides strategic oversight for transportation, parking, mobility, and traffic management across 350+ acres, supporting NFL games, rodeo events, concerts, and large conventions.

The candidate will lead planning, operations, vendor management, and compliance programs, driving safety, efficiency, and guest experience for millions of annual visitors.

Qualifications

• Bachelor’s degree in Business, Transportation, Logistics, Urban Planning, Operations, or related field. Master’s degree preferred.

Responsibilities

• Develop and implement transportation and mobility strategies for year-round operations.
• Oversee parking, shuttle, ADA loading areas, and wayfinding planning.
• Manage real-time traffic, incident response, and congestion mitigation for all events.
• Lead vendor negotiations and monitor performance against KPIs and safety requirements.
• Ensure compliance with ADA, DOT, and local regulations across operations.
• Provide leadership and development for transportation and parking teams.

Skills

Strategic planning

Leadership

Budgeting

Stakeholder management

Traffic operations

Education

Bachelor’s degree in Business/Transportation

Master’s degree preferred

Tools

Parking systems

Traffic modeling

MS Office

Job description

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for Director of Transportation and Mobility Services at NRG Park in Houston, Texas. NRG Park is a premier facility with four major venues: NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show and Rodeo), NRG Astrodome, and NRG Arena. The Director of Transportation and Mobility Services will provide strategic oversight and operational leadership for all transportation, parking, mobility, and traffic management functions across the 350+ acre NRG Park campus, ensuring seamless, safe, and efficient mobility experiences for millions of annual visitors, including NFL games, rodeo events, concerts, conventions, and major live events.

Key Responsibilities

• Strategic Transportation and Mobility Planning
  • Develop and implement comprehensive transportation and mobility strategies for year‑round operations.
  • Lead long‑range planning for campus access, shuttle systems, rideshare zones, ADA loading areas, and wayfinding.
  • Forecast mobility needs for emerging events, visitor trends, and future campus development.
• Event Operations and Traffic Management
  • Oversee transportation and parking operations for all major events, including ingress/egress plans, shuttle routing, staffing, and command‑center coordination.
  • Direct real‑time traffic management, incident response, and congestion mitigation.
  • Serve as a liaison with METRO, HPD, Harris County Constables, Texans, Rodeo Houston, rideshare companies, and event promoters.
• Financial and Administrative Management
  • Develop and manage departmental budgets and capital planning.
  • Partner with parking operators, event promoters, and finance teams to optimize transportation‑related revenue streams and lead post‑event settlement processes, ensuring accurate reporting, reconciliation of parking and mobility revenues, and adherence to contract requirements.
  • Use operational data to improve efficiency and optimize traffic flow.
  • Oversee implementation of transportation technologies including parking systems, sensors, and modeling tools.
  • Provide executive oversight of transportation‑ and parking‑related financial performance, internal controls, and compliance across all events and daily operations.
  • Review summary reports, dashboards, and exception analyses prepared by managers and the Transportation Control Analyst to ensure revenue integrity, operational efficiency, and adherence to company policy.
  • Ensure appropriate segregation of duties between operational staff, transaction processing, and compliance monitoring functions.
  • Direct corrective action, system changes, or disciplinary review when trends, anomalies, or control weaknesses are identified.
• Parking and Mobility Services
  • Manage all parking operations including staffing, revenue optimization, technology systems, and customer experience.
  • Oversee ADA parking programs, mobility cart services, and accessibility shuttles.
  • Develop mobility programs covering pedestrian flow, micromobility, and alternative transportation modes.
• Exterior Operations
  • Oversee coordination of parking lot and exterior grounds maintenance, ensuring all transportation and pedestrian areas remain clean, safe, and operational before, during, and after events.
  • Partner with facilities, landscaping, and custodial teams to maintain clear pathways, signage visibility, lighting functionality, and debris‑free mobility routes across the entire campus.
  • Conduct routine inspections of parking surfaces, shuttle stops, mobility stations, pedestrian corridors, landscaping and traffic‑control equipment to identify hazards and expedite corrective maintenance.
• Vendor, Contractor and Partner Management
  • Lead contract negotiations and vendor performance management for parking operators, shuttle firms, landscaping and traffic control partners.
  • Ensure third‑party compliance with standards, KPIs, safety requirements, and guest experience expectations.
• Safety, Compliance and Risk Management
  • Ensure compliance with ADA, DOT, and local traffic regulations.
  • Oversee transportation safety programs, staff training, and incident reporting.
  • Coordinate emergency access, evacuation mobility planning, and collaboration with security teams.
• Leadership and Team Development
  • Lead managers, coordinators, parking teams, and event staff.
  • Provide coaching, evaluations, and development planning.
  • Foster a high‑performance, customer‑focused culture.
  • Carry out supervisory responsibilities in accordance with all policies and applicable laws, including interviewing, hiring, and training employees.
  • Directly supervise the Transportation Control Analyst and oversee structured monitoring of transaction integrity, compliance, and operational efficiency.
  • Establish governance frameworks for transportation and parking operations, ensuring consistent enforcement of policies, controls, and ethical standards.
  • Serve as the executive point of escalation for compliance, control, and risk matters within transportation and mobility operations.

Qualifications

• Excellent communication and interpersonal skills and organizational ability.
• Ability to anticipate problems and implement immediate corrective action.
• Considerable knowledge of safety regulations and other federal, state or local laws and regulations.
• Understand and implement traffic control programs for the property.
• Ability to manage a facility of similar size and type; respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines.
• Must work inside and outside of the building and be prepared for some adverse conditions.

Education and/or Experience

Bachelor’s degree in Business, Transportation, Logistics, Urban Planning, Operations, or related field. Master’s degree preferred.

8–12+ years in transportation, parking, or large‑venue operations. Experience with stadiums, arenas, or large public event environments is strongly preferred.

Proven success managing large teams, contractors, and complex operations.

Skills and Abilities

• Ability to work extended and irregular hours; may include nights, weekends, and holidays as needed.
• Expertise in traffic operations, logistics, and high‑volume event mobility.
• Strong leadership and communication skills.
• Proficiency with parking systems, mobility technology, and traffic modeling.
• Strong analytical, budgeting, and stakeholder‑management capabilities.
• Computer skills: Windows, Mac, Adobe, Word, Excel, and other standard office equipment.

Other Qualifications

• Licensed to operate a motor vehicle in the United States.
• Position is based on site at NRG Park.
• Fast‑paced, high‑mobility operations environment.
• Participation in event operations centers during major events.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to move around the facility; stand for long hours during events; talk and hear. May require work inside or outside of the building as needed by events.

Note

The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.