Director of Transportation

Sysco; Olathe (KS); On-site; USD 70,000 - 120,000; Full time

Job summary

Sysco in Kansas is seeking an experienced Delivery Operations Leader to direct the delivery team, routes, and safety programs. You will oversee supervisors, ensure compliance with regulations, and drive efficient customer service and profitability.

The role emphasizes budget management, schedule planning, and cross-functional collaboration with Sales and Marketing to address delivery challenges and opportunities.

Qualifications

• 7+ years of related experience or training
• Strong leadership and communication skills
• Experience in delivery/supply chain operations

Responsibilities

• Direct the daily work and safety of Delivery supervisors and staff
• Manage delivery activities including routes and customer service
• Ensure compliance with DOT, OSHA and other regulatory requirements
• Direct labor hours, travel, fuel and supplies within budget
• Prepare work schedules and coordinate with other departments
• Monitor KPI and customer satisfaction, adjust as needed
• Collaborate with Sales/Marketing to resolve delivery opportunities
• Visit customer locations to address issues and assess delivery difficulty

Skills

Leadership

Operations management

Budgeting

Safety compliance

People management

Job description

This is an Operations position responsible for directing the activities associated with Delivery. Responsibilities include but are not limited to, strategic overview and implementation of projects, expense and revenue management, compliance with government regulations, management and direction to delivery staff and safety and security of the delivery department.

RESPONSIBILITIES

• Direct the daily work and safety of Delivery supervisors, routing personnel and other associates.
• Ensure that management staff is effectively managing the day to day delivery activities, including but not limited to Delivery Associate adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
• Assure Delivery Associate compliance with local, state and federal regulatory agencies (i.e. DOT, OSHA, etc.) and ensure that electronic logs are kept current and accurate.
• Direct labor hours, travel, fuel, and consumable supplies within budget, maximizing time and cost efficiencies.
• Prepare work schedules including extra work days and shifts as needed.
• Oversee the proper selection, purchase, and utilization of company assets in support of the Delivery department.
• Coordinate required repairs with proper departments as necessary.
• Observe the effectiveness of daily routing activities to ensure all established Key Performance Indicators (KPI) and Sales/customer satisfaction goals are met.
• Prepare budget, profit plans, and capital requests as required.
• Evaluate metrics and adjust activities to meet or exceed performance expectations.
• Suggest efficiency ideas, cost reduction measures and assist with the implementation of delivery changes.
• Monitor the utilization of delivery services by reviewing the coordination of backhaul functions and other routing/scheduling activities to increase the profitability of all delivery services.
• Communicate with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues.
• Visit customer locations and meet with customers to address issues and assess delivery difficulty.
• Establish the use and updating of productivity and routing software systems.
• Preserve associate relations through regular department or pre-shift meetings.
• maintain on-going interaction.
• Keep open communication channels with associates by answering questions and explaining policies and procedures.
• Monitor associate morale.
• Submit and respond to ideas to improve associate engagement and enablement.
• Interpret, train and consistently enforce company policies and procedures.
• Coordinate efforts with the Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
• Make recommendations for disciplinary action and/or behavior modification where required.
• Execute management functions of staff selection, development, discipline, performance reviews and/or terminations.
• Perform the duties of the associates supervised, and perform other related duties as needed (as qualified).

QUALIFICATIONS

Experience

• 7 years' related experience and/or training; or equivalent combination of education and related experience.