Director of Training & Quality - Waldorf Astoria Washington DC

Hilton Worldwide, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 95,000; Full time

Job summary

Join Hilton as the Director of Training & Quality at the Waldorf Astoria Washington DC, overseeing vital training initiatives that enhance guest service and operational efficiency. This role requires leadership skills, a strong focus on hospitality, and the ability to innovate within a prestigious environment.

Benefits

Medical Insurance Coverage

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Parental leave

401K plan with company match

Employee stock purchase program

Debt-free education

Career growth and development

Recognition and rewards programs

Qualifications

• Demonstrated hospitality and leadership experience.
• Ability to develop training programs and assess effectiveness.
• Strong focus on customer service and teamwork.

Responsibilities

• Oversee training for service and leadership standards.
• Conduct needs assessments and measure training effectiveness.
• Maintain training records and assist with HR functions.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Job description

Director of Training & Quality - Waldorf Astoria Washington DC

Hilton

Washington

USD 90,000 - 95,000

Forge your legacy by joining the newest and highly anticipated Waldorf Astoria hotel, located at the epicenter of D.C. on Pennsylvania Avenue, as the Director of Training & Quality!

The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – reclaiming its position as one of Washington, D.C.’s preeminent addresses where all are welcome. With 263 rooms, 38,000 square feet of event space, and 2 restaurants plus 3 bars , this is the new home for Washington, D.C.’s most consequential events, groundbreaking meetings, and unforgettable experiences.

A Director of Training & Quality is responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Director of Training & Quality, you would be responsible for directing and administering the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
• Schedule and execute trainings in partnership with Forbes, as well as audit Team Member performance in order to ensure that Forbes service standards are met in addition to Waldorf Astoria brand and property-specific service standards.
• Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
• Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
• Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.
• Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
• Assist with Human Resources functions, as needed

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 110 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development
• Recognition and rewards programs

Salary Range for this position is $90,000 - $95,000 dependent upon experience and background.