Director of Ticketing Strategy & Operations

D.C. United; Washington (District of Columbia); On-site; USD 80,000 - 90,000; Full time

Job summary

D.C. United is seeking a Director, Ticket Operations & Strategy to lead ticket operations and box office for Audi Field events, including MLS, DC Power FC, and tenants Washington Spirit and DC Defenders. This role serves as a bridge between Ticket Sales, venue management, and external partners.

The position focuses on ticket product and sales strategy, multi-match plans, pricing, and system optimization, while leading a team and ensuring smooth event operations across multiple properties.

Qualifications

• Ticketmaster Archtics experience preferred.
• Project Management Software (Asana) experience preferred.
• Microsoft Excel skills strongly preferred.
• Experience using Microsoft Dynamics CRM preferred.
• Excellent time management, leadership, organization and customer service skills.
• Ability to work flexible hours, including evenings, weekends and holidays

Responsibilities

• Lead and direct all ticket operations duties for D.C. United (MLS), DC Power FC (USL-Super League) and Audi Field Events.
• Oversee box office operations for events at Audi Field
• Oversee access control systems for all related events
• Support tenants DC Defenders (UFL) and Washington Spirit (NWSL) ticket operations on event days
• First point-of-contact for D.C. United Ticket Sales & Service Leadership
• Focus on ticket product and sales strategy, e.g. multi-match plans, special offers
• Manifest management and venue scaling
• Inventory distribution and pricing management for all owned events
• Main point-of-contact for external ticket partners and event promoters
• Utilize Ticketmaster suite of products (Archtics, Account Manager, TM One, EM Tool, TM Host, Virtual Venue)
• Work with Ticketmaster client support to troubleshoot system issues and reporting
• Assist Finance in reconciliation of events
• Maintain quality control on ticketed products
• Lead training sessions for ticketing department
• Form creation and data capture processes
• Collaborate with partners on operational builds
• Maneuver large data sets to execute tasks

Skills

Ticketmaster Archtics

Asana

Excel

Dynamics CRM

Leadership

Customer service

Education

Bachelor's degree or relevant experience

Job description

D.C. United is seeking a Director, Ticket Operations & Strategy to lead ticket operations and box office for Audi Field events, including MLS, DC Power FC, and tenants Washington Spirit and DC Defenders. This role serves as a bridge between Ticket Sales, venue management, and external partners.

The position focuses on ticket product and sales strategy, multi-match plans, pricing, and system optimization, while leading a team and ensuring smooth event operations across multiple properties.