Director of Telehealth Innovation and Information Systems

Penn State University; University Park (AL); On-site; USD 97,000 - 146,000; Full time

Job summary

Penn State University seeks a Director of Telehealth Innovation and Information Systems to enhance telehealth capabilities across the nation. This integral leadership role focuses on managing technology infrastructure, ensuring regulatory compliance, overseeing strategic development, and leading a team to improve telehealth services and operational efficiency.

Benefits

75% tuition discount for employees and eligible family members

Comprehensive medical, dental, and vision coverage

Robust retirement plans

Substantial paid time off

Qualifications

• Master's degree required with 8+ years of relevant experience.
• Strong knowledge of telehealth systems and security threats.
• Proven track record of managing complex IT projects.

Responsibilities

• Lead IT team for 24/7 telehealth services.
• Manage complex IT projects from inception to completion.
• Develop technology infrastructure for large-scale expansion.

Skills

Project Management

Communication

Team Leadership

Problem-Solving

Innovative Thinking

Education

Master's Degree

Job description

Director of Telehealth Innovation and Information Systems

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• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
  
  

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
  
  

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

This position is funded for 1 year(s); continuation past 1 year(s) will be based on university need, performance, and/or availability of funding.

POSITION SPECIFICS

We are actively seeking a Director of Telehealth Innovation and Information Systems with the vision to help us bring much needed specialty sexual assault forensic exam expertise to emergency departments across the nation through live virtual support.

The Sexual Assault Forensic Examination Telehealth (SAFE-T) System is a novel telehealth program which became incubated in the Ross and Carol Nese College of Nursing in 2016 with funding from the U.S. Department of Justice Office for Victims of Crime.

Over the past eight years, our dedicated interdisciplinary team has built, tested, and implemented a robust telehealth infrastructure that has supported more than 400 live telehealth consultations. Additionally, we have developed our own mobile application, solving unique challenges impacting quality of live telehealth support in the forensic examination setting.

As Director of Telehealth Innovation and Information Systems, you'll lead the technology infrastructure behind a mission-driven program serving both survivors and nurses. This is a critical leadership position within SAFE-T System, responsible for the oversight of telehealth delivery across our expanding network of hospital partners.

This is a full-time, on-campus position located at the Penn State University Park Campus in State College, Pennsylvania.

Responsibilities include but are not limited to:

Technology Leadership

• Lead our IT team in delivering reliable 24/7 telehealth services to partnered hospitals; ensure scheduling for on-call response
• Ensure HIPAA compliance and data security across all operations
• Identify and resolve technical problems related to telehealth systems
• Lead development and maintenance of information technology policies, procedures, and training
• Manage emergency technology issues and coordinate rapid resolution
  
  

Strategic Development & Project Management

• Manage complex, groundbreaking IT projects from inception to completion
• Develop technology infrastructure to support large-scale expansion to health systems across the United States
• Develop strategic plans to enhance telehealth operations and service delivery
• Ensure projects are delivered on time and within budget
  
  

Team Management & Stakeholder Communication

• Lead, mentor, delegate and oversee the work of direct reports, driving operational improvements
• Present technology initiatives to diverse stakeholders and secure support
• Communicate effectively with hospital leadership, IT teams, and compliance officers
• Manage relationships with IT vendors for technology development and implementation
• Lead high-level discussions about SAFE-T technology and data security measures
  
  

Innovation & Problem Solving

• Proactively bring technological solutions to achieve program goals
• Follow industry threats, trends, and innovation breakthroughs
• Implement effective solutions to improve system performance and user experience
• Develop innovative telehealth and technological solutions that support forensic nursing
  
  

Travel: Occasional local, state, and national travel will be required to attend or present at conferences, meet with suppliers, meet with prospective hospitals, and launch of SAFE-T System telehealth partnership at new hospital sites. Travel outside of Pennsylvania is estimated at 2-5 times per year for 3-5 days at a time. Same-day travel or single overnight within Pennsylvania will occur as needed (3 or 4 times per year).

Extended and/or weekend hours: Work may fall outside of normal business hours when there are major program deliverables or deadlines due, technical issues that must be urgently addressed, or an event or training that we are hosting falls outside business hours. These occurrences are infrequent.

Ideal Candidate Qualifications:

• Proven track record of managing complex IT projects
• Excellent knowledge of security threats, telehealth systems, and/or healthcare IT
• Exceptional communication skills, including with diverse stakeholders
• Demonstrated leadership and team management capabilities
• Strategic thinking, planning, and execution - combined with technical expertise
• Demonstrated collaborative, problem-solving, and decision-making skills
• Experience in healthcare IT or compliance environments
  
  

Minimum Education, Work Experience & Required Certifications

Master's Degree 8+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

Application Instructions:

To be fully considered for the position, you must submit a current resume and a cover letter that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.

BACKGROUND CHECKS/CLEARANCES

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $97,100.00 - $145,700.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

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