Director of Telecommunications Operations (100% Remote)

ClearCaptions, LLC; United States; Remote; USD 150,000 - 175,000; Full time

Job summary

A telecom services company is seeking a Director of Telecommunications Operations to lead the telecom infrastructure and operations. The role involves strategic leadership, vendor management, and ensuring compliance with regulations. Ideal candidates will have over 10 years of telecom experience, strong project management skills, and a bachelor's degree in a related field. Compensation ranges from $150,000 to $175,000 annually plus bonuses. This position is 100% remote.

Qualifications

• 10+ years of progressive telecom experience, with at least 5 years in a senior leadership role.
• Experience leading large-scale system upgrades and technology deployments.
• Proven ability to build policies and scalable operational processes.

Responsibilities

• Develop and execute the telecommunications strategy.
• Manage daily telecom operations for maximum service reliability.
• Lead vendor relationships and ensure compliance with SLAs.

Skills

Telecom infrastructure knowledge

Project management

Vendor negotiation

Financial acumen

Education

Bachelor's degree in Telecommunications, Engineering, Business or related field

Master's degree (preferred)

Job description

Director of Telecommunications Operations (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives.

We deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism.

Position Summary:

The Director, Telecommunication Operations, will lead and manage all aspects of the organization’s telecommunications infrastructure and operations. This role will ensure reliable, secure, and cost-effective communication services while driving strategy, vendor accountability, and operational excellence.

What you will do:

• Strategic Leadership & Planning: Develop and execute the organizations telecommunication strategy in alignment with business objectives.
• Operational Oversight: Manage daily telecom operations to ensure maximum network uptime and service reliability across voice, data and video systems.
• Vendor and Partner Management: Lead vendor and partner relationships with telecom providers, ensuring SLAs compliance, performance accountability, spam management and effective contract negotiations.
• Performance & Process Excellence: Define, track and report KPIs through dashboards and operational scorecards.
• Team Leadership: Build, lead and mentor a high-performing telecom operations team, and provide coaching, feedback and career development opportunities.
• Compliance & Security: Ensure compliance with regulatory, security and privacy requirements, including STIR/SHAKEN and CPNI protections.

Qualifications:

• Bachelor's degree in Telecommunications, Engineering, Business or a related field. A Master's degree is preferred.
• 10+ years of progressive telecom experience with at least 5 years in a senior leadership role.
• Deep knowledge of telecom infrastructure, VoIP, PSTN, number porting, spam/fraud prevention and vendor ecosystems.
• Demonstrated success building policies, SOPs and scalable operational processes.
• Strong project management skills with experience leading large-scale system upgrades and technology deployments.
• Proven ability to negotiate, manage vendors and enforce SLAs.
• Financial acumen, including budgeting, forecasting and P&L management.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Compensation: $150,000 to $175,000/yr plus 15% bonus determined by competitive market analysis and internal equity considerations.