Director of Technology Services Location: Atlanta-GA-30338-Atlanta, GA Full / Part Time

First Baptist Atlanta; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Director of Technology Services to lead their technology department. This role is pivotal in leveraging technology to support ministry and business functions, enhancing the mission through innovative solutions. The successful candidate will manage a team, oversee technical operations, and ensure the security and compliance of the technology infrastructure. This position offers a unique opportunity to make a significant impact in a dynamic environment, fostering growth and collaboration within the church community. If you are passionate about technology and its potential to serve, this role is for you.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Qualifications

• 5+ years of IT leadership experience required.
• Bachelor's degree in IT or related field is essential.
• Technical certifications are highly preferred.

Responsibilities

• Lead the Technology Services department to enhance ministry functions.
• Manage technology infrastructure and support services.
• Ensure efficient processing of Help Desk tickets.

Skills

IT Leadership

Team Management

Technical Project Management

Communication Skills

Problem Solving

Education

Bachelor’s degree in Information Technology

Master’s degree in a related field

Tools

CompTIA Network+

CompTIA Security+

Microsoft Certified: Azure Solutions Architect

Cisco Certified Network Associate (CCNA)

ITIL Foundation Certification

Church Management Software

Live-streaming Platforms

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

POSITION SUMMARY

The Director of Technology Services (TS) is responsible for leading the Technology Services department to support ministry, services, and business functions. This role strategically leverages technology to enhance the mission of First Baptist Atlanta (FBA), using tools that spread the Gospel, strengthen discipleship, and serve the church body with excellence.

QUALIFICATIONS

1. Must have a growing and mature personal relationship with Jesus Christ
2. Must align with the beliefs, values, and mission of First Baptist Atlanta
3. A current church member of FBA or enrolled in First Class and willing to become a member of FBA within the first three months of employment
4. Must be an effective manager of individual employees and teams
5. Must be accessible at all times for addressing emergencies that may arise
6. Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree preferred)
7. Minimum of five years of experience in IT leadership, systems management, or technical project management
8. Technical certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Solutions Architect, or Cisco Certified Network Associate (CCNA) are highly preferred
9. ITIL Foundation Certification or similar credential in IT Service Management is desirable
10. Experience with church management software and live-streaming platforms is highly preferred
11. Proven experience managing technology infrastructure in a ministry, non-profit, or corporate setting is a plus
12. Must be available to work Sunday through Thursday, with flexibility for ministry events and support needs
    
    

ESSENTIAL FUNCTIONS

Leadership & Strategy

• Implements the directives of the Director of Business & Campus Operations regarding technology strategy and operations
• Provides Red Carpet support to the Office of the Pastor, proactively meeting needs and delivering technology updates
• Establishes a culture of continuous improvement by conducting comprehensive technology reviews and audits

Technical Operations

• Manages the Technology Services department, including line-of-business applications, second and third-party support services, and technological support for broadcast production environments
• Oversees, evaluates, and improves current technology infrastructure, hardware, software, network systems, and phone systems
• Provides subject matter expertise to leadership for system improvements aligned with ministry goals

Support & Training

• Ensures Help Desk tickets assigned to TS are processed efficiently based on priority
• Ensures prompt resolution of staff hardware and/or software issues
• Plans and implements ongoing technology training for staff in coordination with Human Resources
• Collaborates with Media Services to provide support for production and live streams

Security & Compliance

• Identifies and resolves security vulnerabilities through strategic solutions
• Stays informed of industry regulations, emerging technologies, and trends to ensure efficient operations

Vendor Relations

• Develops the TS department budget in collaboration with leadership and TS staff, addressing needs, next steps, projects, equipment, and services
• Communicates with leadership regarding costs, value, and risk potential for TS projects
• Creates and implements TS policies, protocols, and standards
• Oversees contract negotiations with TS vendors, contractors, and service providers

ADDITIONAL DUTIES

1. Performs annual employee reviews for Technology Services staff
2. Provides training and development opportunities for team members to encourage growth in their technical and professional skills
3. Explores and pursues partnerships with other churches and ministries for collaborative enrichment in technology and digital ministry
4. Tithes income to the church