Director of Technology Experience and AI Training

Arnold & Porter; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Discretionary annual bonus

Comprehensive benefits package

Job summary

Arnold & Porter is seeking a Director of Technology Experience & AI Training to enhance its technology experience and AI enablement strategy. This role will oversee enterprise Audio & Video Services and AI training programs, working with attorneys and business professionals to integrate innovative technologies for exceptional client service.

Responsibilities include leading teams for AI adoption, evaluating emerging technologies, and managing vendor relationships, ensuring best practices for a seamless user experience. The ideal candidate will have 7+ years in technology leadership roles and familiarity with generative AI technologies.

Qualifications

• 7+ years of leadership experience in enterprise information technology environments.
• 7+ years of experience managing enterprise technology solutions.
• Experience leading AI enablement and technology training.

Responsibilities

• Lead teams responsible for Audio & Video Services and AI Training.
• Drive the firm's AI adoption strategy and training initiatives.
• Evaluate and implement emerging technologies for productivity.

Skills

Leadership in enterprise technology

AI enablement

Project management

Stakeholder management

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Teams

Zoom

Microsoft 365 Copilot

ChatGPT Enterprise

Job description

Arnold & Porter is a leading international law firm with offices throughout the United States, Europe, and Asia. The firm advises clients across a broad range of regulatory, litigation, and transactional matters, including many of the world's largest companies and organizations.

We are seeking a Director of Technology Experience & AI Training to lead the evolution of our technology experience and AI enablement strategy. This highly visible leadership role will oversee enterprise Audio & Video Services and AI-focused Training programs, helping shape how attorneys and business professionals leverage emerging technologies to deliver exceptional client service.

As Director of Technology Experience & AI Training, you will be responsible for driving the firm's technology experience strategy while accelerating the adoption of AI‑powered tools and workflows across the organization. You will lead teams responsible for enterprise collaboration technologies, meeting and event experiences, and firm‑wide AI learning initiatives.

Working closely with the CIO, senior leadership, and key stakeholders across the firm, you will play a critical role in defining how technology and artificial intelligence enhance productivity, collaboration, and innovation.

Key Responsibilities

• Lead and develop teams responsible for Audio & Video Services and AI Training.
• Drive the firm's AI adoption strategy, including training, change management, and user enablement initiatives.
• Design and oversee learning programs that help attorneys and business professionals effectively leverage AI‑enabled technologies.
• Partner with firm leadership, Practice Groups, HR, and IT teams to identify technology and AI learning needs and develop targeted solutions.
• Oversee enterprise collaboration technologies, conference room experiences, hybrid meeting environments, and firm‑wide event support.
• Evaluate and implement emerging technologies, including AI‑powered productivity, collaboration, meeting intelligence, and transcription solutions.
• Establish policies, standards, and best practices that promote innovation, operational excellence, and an exceptional user experience.
• Manage vendor relationships, budgets, and service delivery across both functional areas.
• Measure technology adoption, training effectiveness, and user experience outcomes through data‑driven insights and continuous improvement initiatives.
• Serve as a trusted advisor to senior leadership on technology experience, AI enablement, and workforce readiness.

Qualifications

• 7+ years of leadership experience in enterprise information technology environments.
• 7+ years of experience managing, implementing, or supporting enterprise technology solutions.
• Experience leading AI enablement, technology training, digital transformation, organizational change management, or related initiatives.
• Knowledge of generative AI technologies and platforms, including Microsoft 365 Copilot, ChatGPT Enterprise, Claude, Harvey, or similar solutions.
• Experience with enterprise collaboration technologies, including Microsoft Teams, Zoom, and modern AV environments.
• Familiarity with instructional design, learning management systems, and technology training programs.
• Strong leadership, communication, stakeholder management, and project management skills.
• Experience in a professional services, legal, consulting, financial services, or similarly complex environment is preferred.
• Bachelor's degree or equivalent combination of education and experience preferred.

The anticipated base salary for this position is $150,000 to $200,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

For benefits information, please visit https://www.arnoldporter.com/en/careers/professional-staff/benefits.

The firm may provide a discretionary bonus annually.