Director of Technology Development

NOVOS FiBER; Coppell (TX); On-site; USD 130,000 - 180,000; Full time

Job summary

A telecommunications company in Coppell, Texas is seeking a Director of Technology Development. This senior leadership role involves oversight of technology architecture, systems engineering, and IT operations, emphasizing operational stability and integration. Candidates should have a Bachelor's degree in a related field, over 10 years of relevant experience, and strong leadership skills. The role demands hands-on involvement and strategic vision in managing complex technology environments.

Qualifications

• 10+ years of experience in IT, systems engineering, network engineering, or platform operations.
• 5+ years in senior technical leadership roles.
• Hands-on experience with Nokia platforms preferred.

Responsibilities

• Own systems engineering strategy across cloud, hybrid, and on-prem environments.
• Drive platform stability and lifecycle management.
• Lead corporate IT operations and end-user enablement.
• Own stability across IT, systems, and networks.
• Build and lead teams across IT support and engineering.

Skills

Systems engineering strategy

Network operations

IT service management

Leadership and mentoring

Nokia platforms experience

Education

Bachelor's degree in Computer Science, Engineering, or related field

Job description

The Director of Technology Development is a senior technology leader responsible for the overall architecture of the technology in use at both NOVOS and PRIME FiBER, including the underlying network itself, the B/OSS that drives it, and the internal IT infrastructure required to interact with it. This role combines hands‑on technical leadership with strategic ownership, focusing on operational stability, system simplification, and reliable end‑to‑end integration across internal platforms and wholesale partners. The Director holds full accountability for systems and network engineering, support, and IT.

Key platforms and domains include Nokia Altiplano, Nokia Corteca, Sonar, COS, Vitruvi, IQGeo NMT, and homegrown solutions supporting planning, design, build, ordering, provisioning, activation, assurance, and billing workflows.

Key Responsibilities

Systems Engineering & Enterprise Platforms

• Own systems engineering strategy across cloud, hybrid, and on‑prem environments supporting enterprise and OSS‑adjacent platforms.
• Drive platform stability, lifecycle management, automation, backup, and disaster recovery.
• Ensure architectural consistency and integration integrity across systems.
• Act as escalation owner for OAP‑related customer or wholesale activation issues.

Network Engineering & Connectivity

• Partner with Network Operations and NOC teams to ensure internal networks support production fiber operations.
• Implement monitoring, observability, and proactive performance management.
• Support new product development through network and platform readiness.
• Eliminate manual provisioning through automation and hardened workflows.

IT Operations & End‑User Enablement

• Lead corporate IT operations including end‑user computing, endpoint lifecycle management, identity and access management, SaaS platforms, and IT service management.
• Establish ITIL‑aligned service delivery practices including SLAs, escalation models, incident response, and change management.
• Standardize tools, security baselines, and configurations to improve reliability and employee experience.
• Serve as executive escalation point for critical IT outages and security incidents.

Operational Stability & Platform Consolidation

• Own stability across IT, systems, networks, OAP, and wholesale integrations.
• Drive vendor rationalization, system consolidation, and technical debt reduction.
• Lead incident management, root‑cause analysis, and reliability improvements.

Leadership & Team Development

• Build and lead teams across IT Support, Systems Engineering, Network Engineering, and Platform Integration.
• Mentor senior engineers and technical leaders.
• Operate as a player‑coach during critical initiatives or incidents.

Behavioral Competencies

• Ownership & Accountability – Owns outcomes end‑to‑end and enforces accountability.
• Operational Discipline – Brings structure, rigor, and repeatability to complex environments.
• Execution in Ambiguity – Thrives in startup and high‑growth conditions.
• Collaborative Leadership – Builds trust across engineering, operations, finance, and executives.
• Calm Under Pressure – Leads decisively during outages and escalations.
• Continuous Improvement – Drives simplification, stability, and optimization.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 10+ years of experience in IT, systems engineering, network engineering, or platform operations.
• 5+ years in senior technical leadership roles.
• Hands‑on experience with Nokia platforms preferred.
• Experience integrating Order & Activation Platforms (OAP) in fiber or telecom environments.
• Proven success stabilizing, consolidating, and scaling platforms in high‑growth organizations.
• Strong executive communication and cross‑functional leadership skills.

Measures of Success

• Stable, predictable IT and platform operations.
• Reduced outages, failed activations, and wholesale integration defects.
• Simplified and consolidated technology landscape.
• Scalable foundation supporting sustained fiber and wholesale growth.
• High confidence from executives, operations teams, and partners.