Director of Technology

VetRamp; Waco (TX); On-site; USD 140,000 - 200,000; Full time

Job summary

VetRamp is seeking a Director of Technology to oversee the development, optimization, and implementation of ecommerce technology solutions that drive growth. You will lead engineers and developers to ensure scalable, secure systems and an exceptional customer experience across Azure, NetSuite, Salesforce, Shopify, and related platforms.

This onsite role in Waco reports to the VP of Technology and Supply Chain.

Qualifications

• Bachelors degree preferred or equivalent experience.
• 7 years of technology leadership experience.
• 5 years of managerial experience leading technical teams.
• Experience with ecommerce tech and $50M+ revenue support.
• Knowledge of ecommerce platforms, cloud, APIs, security, data analytics, middleware, and IT budgeting.
• On-call support as needed.

Responsibilities

• Align technology strategy with business objectives.
• Develop a multi-year roadmap for ecommerce technology.
• Oversee system architecture, design, and implementation.
• Optimize ecommerce platforms to improve customer experience.
• Ensure security standards compliance (PCI-DSS, GDPR).
• Develop business continuity protocols.
• Monitor industry trends and drive innovation.
• Use KPIs and analytics for data-driven decisions.
• Manage vendor relationships and cost-effective solutions.
• Implement Agile, Scrum, and Waterfall methodologies.

Skills

Leadership

Strategic thinking

Technical expertise

Communication

Customer focus

Data-driven decision making

Education

Bachelor’s degree preferred

Tools

Shopify

NetSuite

Salesforce

Azure

Google Suite

Job description

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• 7 years of experience in technology leadership.
• 5 years of managerial experience leading technical teams.
• Proven success in e-commerce technology strategy and digital transformation , supporting at least $50M in revenue.
• Strong knowledge of e-commerce platforms, cloud technologies, APIs, security standards, data analytics, middleware, and IT budgeting.
• Must be available for on-call support as needed.

Summary

The Director of Technology oversees the development, optimization, and implementation of e-commerce technology solutions to support business growth. This role leads a team of engineers and developers to ensure scalable, efficient, and secure systems that enhance the customer experience and drive operational excellence . The primary technologies include Azure, Google Suite, NetSuite, Salesforce, and Shopify across Mac and Windows environments.

This position is onsite in Waco, Texas , reporting to the Vice President of Technology and Supply Chain , with supervisory responsibilities.

Key Responsibilities

• Align technology strategy with business objectives, collaborating with leadership.
• Develop and execute a multi-year roadmap for e-commerce technology.
• Oversee system architecture, design, and implementation to ensure performance and scalability.
• Optimize e-commerce platforms and associated technologies to enhance customer experience and efficiency.
• Ensure compliance with security standards (e.g., PCI-DSS, GDPR) and develop business continuity protocols.
• Monitor industry trends and emerging technologies to drive innovation.
• Utilize KPIs, analytics, and performance metrics for data-driven decision-making.
• Manage vendor relationships and procure cost-effective technology solutions.
• Implement best practices in project management, including Agile, Scrum, and Waterfall methodologies.
• Perform additional duties as assigned.

Competencies

• Leadership & Team Development — Build, mentor, and develop a high-performing technology team.
• Strategic Thinking — Manage budgets, resource allocation, and technology investments effectively.
• Technical Expertise — Deep knowledge of e-commerce platforms, cloud infrastructure, and APIs.
• Communication — Foster collaboration across teams and leadership.
• Customer Focus — Drive a guest-centric digital experience through strategic technology initiatives.
• Problem Solving & Decision Making — Develop scalable, data-driven solutions to business challenges.