Director of Technical Services

ZipRecruiter; Santa Barbara (CA); Remote; USD 100,000 - 120,000; Full time

Job summary

A data-driven marketing technology company in California is seeking a Director of Technical Services to build and lead the Technical Account Management division. This role involves designing operational frameworks, managing client integrations, and ensuring data accuracy. The ideal candidate has over 7 years of experience in a technical client-facing role and expertise in Google Tag Manager and affiliate marketing platforms. This is an exciting opportunity to shape a new function within a fast-growing team.

Benefits

Collaborative team environment

Opportunity for innovation

Leadership role

Qualifications

• 7+ years in a client-facing technical role (TAM, Solutions Architect, Ad Ops, or MarTech).
• 2+ years of leadership or team-building experience.
• Expert-level proficiency in Google Tag Manager and event tracking.

Responsibilities

• Design and implement the foundational strategy for the TAM division.
• Lead all technical onboarding efforts for clients and partners.
• Serve as the internal SME for integration platforms.

Skills

Strategic thinking

Client communication

Technical onboarding

Problem solving

Tools

Google Tag Manager

Everflow

API/webhooks

Tableau

Jira

Confluence

Job description

Job DescriptionJob DescriptionSalary: 100k-120k DOE

Role Overview

We are seeking a strategic and execution-driven Director of Technical Services to found and build our Technical Account Management (TAM) division. This is a Foundational Leadership Role responsible for designing and documenting all operational frameworks, Standard Operating Procedures (SOPs), and processes related to client and partner onboarding and technical integrations.

Initially operating as a team of one, this individual will own the entire lifecycle of technical onboarding and platform integrations while laying the groundwork to scale the division through automation, technology, and onshore/offshore resources. This is a rare opportunity to shape a new function in a fast-growing, data-driven marketing technology company.

Key Responsibilities

Division Strategy & Leadership

• Design and implement the foundational strategy for the TAM division, including charter, workflows, and KPIs.
  
  
• Create SOPs, documentation templates, and onboarding materials to support scalable growth.
  
  
• As needed, build a hiring roadmap and lead recruitment and training of Technical Account Managers (FTE and offshore).
  
  
• Act as the executive escalation point for complex partner or client technical issues.

Client & Partner Integrations

• Lead all technical onboarding efforts for clients and partners, serving as the primary point of contact for integrations and possessing a deep understanding of the nuances of core partnerships.
  
  
• Develop technical plans for tracking and attribution implementation across platforms (e.g., Shopify, Everflow, Impact, Invoca, Intels CRM).
  
  
• Ensure clean, accurate data flow between systems and platforms using webhooks, pixels, and API integrations.
  
  
• Own cross-system troubleshooting, event reconciliation, and deduplication strategies.
  

Platform Oversight

• Serve as the internal SME for integration platforms including Everflow, Impact, Invoca, Shopify, Google Analytics, GTM, and Intelsios proprietary CRM.
  
  
• Manage and validate tracking configurations, custom events, and webhook implementations.
  
  
• Coordinate cross-platform reconciliation (e.g., Invoca Everflow, Impact Everflow) and campaign-level diagnostics.
  

Cross-Functional Collaboration

• Interface with Business Intelligence and Engineering teams to ensure data pipelines and reporting (e.g., Redshift Tableau) reflect accurate campaign data.
  
  
• Partner with Sales, Operations, Partner, and Media teams to provide technical leadership during onboarding and performance optimization phases.
  
  
• Maintain a prioritized backlog in Jira, managing OB (onboarding), support, and tracking-related tickets.

R&D & Automation

• Identify opportunities to streamline manual technical workflows through automation and tooling.
  
  
• Support evaluation of new marketing, analytics, or integration platforms aligned with business growth.
  
  
• Maintain centralized documentation for internal and external use (via Confluence or similar).
  

Requirements

Experience & Skills

• 7+ years in a client-facing technical role (TAM, Solutions Architect, Ad Ops, or MarTech)
  
  
• 2+ years of leadership or team-building experience, ideally in a startup or growth-stage environment
  
  
• Expert-level proficiency in:
  
  
  • Google Tag Manager, event tracking, and pixel-based attribution
    
    
  • Affiliate/partner marketing platforms (Everflow, Impact)
    
    
  • Customer behavior tracking (Shopify, GA, GTM)
    
    
• Proficient in:
  
  
  • API/webhook integrations and debugging
    
    
  • Redshift, Tableau, or equivalent BI/data warehouse tools
    
    
  • Jira, Slack, Confluence
    

Traits

• Highly organized with strong documentation habits
  
  
• Strategic thinker with a hands-on execution mindset
  
  
• Clear, persuasive communicator comfortable working across departments
  
  
• Passion for building teams and operational frameworks from scratch
  

Qualifications

• Experience managing or coordinating offshore technical teams
  
  
• Familiarity with digital performance marketing and attribution models
  
  
• Background in SaaS, eCommerce, or MarTech environments
  
  

Why Join Us?

This is a greenfield leadership role where your work will define how a critical business unit operates and scales. Youll join a nimble, collaborative team that values innovation, ownership, and real results.

remote work