Director of Technical Product Management

Mastercard; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Mastercard seeks a Director, Product Management – Technical to define the long-range vision and roadmap for the Developer Workbench, a platform powering 11,500 engineers across the company. You will shape strategy, drive execution, and partner across engineering, security, finance, and leadership to align investments with business impact.

You will champion AI-augmented development, establish governance and success metrics, and lead multi-year epics, features, and user stories.

Qualifications

• Extensive experience in Technical Product Management for large-scale systems.
• Strong financial acumen with ROI and cost transparency skills.
• Experience with developer productivity metrics and data-driven decisions.
• Excellent written and verbal communication tailored to executives.

Responsibilities

• Define and own the long-term vision, strategy, and roadmap for the Developer Workbench platform.
• Lead product planning to improve developer productivity and platform adoption.
• Champion AI-augmented development practices and tool integration.
• Establish governance, success metrics, and ROI for platform investments.
• Drive cross-functional alignment with engineering, security, finance, and leadership.
• Navigate complex org dynamics and influence senior stakeholders.

Skills

DevEx leadership

Stakeholder influence

Roadmap ownership

AI coding assistants

CI/CD tooling

Data-driven decisions

Strong communication

Technical product mgmt

Tools

GitHub Copilot

Docker Desktop

Kubernetes

GitHub Actions

Jenkins

ArgoCD

DevContainers

Job description

• We are seeking a Director, Product Management – Technical to lead product strategy and execution for the Mastercard Developer Workbench, a unified platform designed to transform the software development experience for more than 11,500 engineers across the company


• The Developer Workbench brings together five core Mastercard Software Builder’s Experience (MSBX) products encompassing BuildersHub, DevFlow, TestFlow, DevInsights, and Cloud DevEx, alongside cross-cutting tools including GitHub Copilot, Claude Code, Docker Desktop, and others


• This is a rare opportunity to shape the future of how engineers at one of the world’s leading technology companies build, test, and ship software


• Define and own the long-term vision, strategy, and roadmap for the Developer Workbench platform


• Lead product planning and strategy to make industry leading software engineering tools for developers


• Champion AI-augmented development practices including agentic coding tools, code assistants, and automated quality pipelines


• Establish transparent cost structures and demonstrate ROI for the workbench investment through productivity metrics, onboarding improvements, and tool adoption data


• Drive developer productivity, platform adoption, onboarding effectiveness, and engineering experience improvements


• Partner with engineering, architecture, security, finance, and executive leadership teams across Mastercard to drive alignment and execution


• Actively participate in the Software Engineering Guild, sharing expertise and promoting standard engineering patterns across the organizatio


• Communicate complex technical and product concepts clearly to executive and non technical audiences


• Leadership & Impact* Act as a mentor and role model for other product managers


• Influence across the organization without direct authority


• Raise the bar for product excellence, technical rigor, and customer focus


• Establish governance, success metrics, and portfolio investment priorities


• Champion AI-assisted software development and modern engineering practices

Deep understanding of the modern developer tooling ecosystem, including:Strong financial acumen — experience managing budgets, building cost transparency models, and articulating ROI to executive stakeholdersExperience with software development productivity metrics (e.g., DORA metrics, onboarding time, tool adoption rates) and using data to drive decisionsExcellent written and verbal communication skills with the ability to tailor messaging from engineers to C-suiteSignificant experience in Technical Product Management for large scale, distributed, high availability systemsCI/CD and pipeline tooling: GitHub Actions, Jenkins, ArgoCD, or similarSelf-driven and comfortable leading in ambiguous, fast-evolving technology environmentsProven ability to lead complex initiatives and influence senior stakeholders across a matrixed organizationDefine epics, features, and user stories with clear outcomes and success metricsStrong understanding of developer experience (DevEx) principles and the ability to translate developer pain points into platform improvementsRoadmap & Execution Ownership: Own and manage multi year product roadmaps, including near term delivery and long term modernization initiativesAI coding assistants: GitHub Copilot, Claude Code or similarContainerization and desktop dev environments: Docker Desktop, Kubernetes, DevContainersDemonstrated ability to drive tool adoption through structured enablement programs, metrics, and feedback mechanismsAbility to navigate complex organizational dynamics and build alignment across engineering, finance, security, and product organizationsExperience building product strategies informed by data, telemetry, adoption metrics, and customer feedbackEvaluate trade offs between new capabilities, technical sustainability, ecosystem impact, and operational riskStrong understanding of Agile/Scrum methodologies and SDLC best practices from design through deploymentDevContainersExperience governing AI-powered developer tools in a highly regulated enterprise environment, including policy compliance, access controls, and responsible AI usageDeveloper portals and inner-source platforms: Backstage, or similarSolid understanding of cloud platforms (AWS, Azure, GCP), including infrastructure automation and cloud-native development patternsStrong understanding of software engineering, cloud platforms, DevOps, CI/CD, APIs, and developer toolingExperience with internal developer platforms, developer portals, and engineering productivity productsFamiliarity with GitHub Copilot, Claude Code, AI-assisted development workflows, and cloud-native platforms