DIRECTOR OF SUPPORTIVE HOUSING RENT-UP UNIT

NYC Department of Social Services; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

The NYC Department of Social Services (DSS) seeks an Administrative Staff Analyst NM-II to direct the Supportive Housing Rent-Up Unit. This role will oversee housing coordinators and coordinate placement into permanent supportive housing across city agencies.

You will collaborate with the Executive Director, Assistant Deputy Commissioner, and partners to optimize protocols, monitor operations, and deliver timely, high-quality reporting to DSS leadership.

Qualifications

• Master's degree in economics, finance, accounting, business or public administration or related field plus 2 years of relevant experience; or
• Bachelor's degree plus 4 years of professional experience in the described areas; or
• All candidates must have high school diploma and 2 years of related experience including supervisory experience.

Responsibilities

• Provide administrative oversight of the rent-up unit and ensure alignment with city mandates.
• Collaborate with Executive Director and Deputy Commissioner to enhance protocols for placement in permanent supportive housing.
• Prepare comprehensive statistical and analytical reports for leadership on housing placements.
• Monitor daily assignments, records, and databases to track unit progress.
• Lead staff meetings and training to improve rent-up processes and resolve operational challenges.

Skills

Administrative oversight

Staff supervision

Project management

Data reporting

Policy coordination

Education

Master's degree in economics/finance/public administration

Bachelor's degree

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE, BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Human Resources Administration (HRA) is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. As the largest local social services agency in the country, HRA helps more than three million New Yorkers annually through the administration of more than 15 major public assistance programs.

Housing Services Administration is a division of New York City’s Department of Social Services that oversees housing stability and rehousing efforts. HSA administers rental assistance, housing supply, and placement programs to help individuals and families exit shelter, prevent homelessness, and secure safe, affordable housing across the city.

The Office of Supportive Housing & Specialized Services helps formerly homeless people succeed in permanent housing by providing access to permanent housing with support services.

HSA works closely with other divisions of HRA and with other governmental and non-governmental partners to create new programs and refine existing services so that people can achieve their maximum functional capacity in community settings.

Under general direction of the Executive Director for the Supportive Housing Rent-Up team in the Office of Supportive Housing & Specialized Services with latitude for the exercise of independent judgement, initiative and decision-making the Director is responsible for direct oversight of the housing coordinators in the rent-up unit, including the monitoring of program operations and contributing to the program planning.

The Human Resources Administration (HRA) is recruiting for one (1) Administrative Staff Analyst NM-II to function as a Director of Supportive Housing Rent-Up Unit, who will:

• Provide administrative oversight into the overall operations of the rent-up unit to ensure that the overall goals and activities of this unit are clear and conform to the mandates of the City, agency and applicable government regulations.
• Collaborate with the Executive Director and Assistant Deputy Commissioner to enhance protocols for the coordination, tracking, and placement of homeless households into permanent supportive housing in the community.
• Deliver on aggressive goals and targets, directing and guiding staff in designated program areas to meet expectations through the timely production of high-quality deliverables.
• Manage relationships within HRA and with DOHMH, DHS, NYCHA, HPD and supportive housing providers to ensure that accepted clients are expeditiously placed, assistance is provided for documentation gathering, and adherence to city, agency and applicable regulations and placement protocol. Generate reports regarding status of accepted clients and placement completed.
• Maintain consistent communication with government partners, property managers and supportive housing providers to cover policy initiatives, agency procedures and to provide directions that supports efficient and successful placement process.
• Prepare comprehensive statistical and analytical reports for DSS executive leadership on the status of homeless placements into supportive housing.
• Review daily assignments, records and databases to monitor the progress of the unit.
• Participate in key internal and external meetings and strategy sessions and oversees special projects as it relates to supportive housing rent-ups. Must be able to effectively solve problems working with groups of individuals with different interests. May be required to manage multiple projects simultaneously under tight deadlines.
• Conduct regular staff meetings and training with housing coordinators to ensure efficiency of rent up processes; identify specific operational challenges in the short and long term and develops solutions.
• Participate in the NYC 15/15 RFP review process, including coordinating the solicitation and assignment of proposal readers, and providing timely status updates and recommendations to the Executive Director and senior leadership.

Hours/Schedule: Monday-Friday 9am-5pm

ADMINISTRATIVE STAFF ANALYST ( - 1002D

Minimum Qualifications

• A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
• A baccalaureate degree from an accredited college and four years of professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
• An associate degree or completion of 60 semester credits from an accredited college and six years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
• A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accrediting organization and eight years of full-time satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above; or
• A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

Preferred Skills

• Self-motivated, detail oriented, highly organized professional with the ability to work well under pressure and thrive in a fast-paced environment. - Experience managing staff with diverse skill sets and experience. - Experience and knowledge of affordable and supportive housing in NYC specific knowledge of DHS shelter and street homeless systems, supportive housing, and City’s rental assistance programs. - Excellent oral, written, and presentation skills. - Experience working with large data sets and synthesizing reports outside of centralized data systems. - Demonstrates ability to interface with senior level staff, including Commissioners, Executive Directors, including both the City and State stakeholders, as well as non-governmental organizations. - Experience with project management, tracking systems, and coordinating across multiple entities and systems to meet deliverables. - Knowledge of housing or supportive services to vulnerable populations, including but not limited to the homeless, mentally ill, substance users, persons living with HIV, and low-income individuals and families. - Experience developing, implementing and adjusting performance metrics for the unit.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.