Director of Support Services

Paradigm at the Oak; Schulenburg (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Paradigm at The Oak in Schulenburg, TX seeks a Lead Building Engineer to lead our facilities team. You will oversee hands-on maintenance of building systems, grounds, and equipment, while supervising a maintenance assistant and coordinating with housekeeping and laundry leads.

You will ensure safety and comfort for residents, manage preventative schedules, maintain compliance, and drive efficiency using TELS for work orders and reporting.

Qualifications

• 3-5 years' hands-on building maintenance experience.
• 1-2 years directly supervising small teams in a single-facility setting.
• Familiarity with regulatory surveys, life safety codes, and essential building systems.
• Experience with HVAC, plumbing, electrical, fire safety, and network/communications systems.

Responsibilities

• Perform hands-on repairs and preventive maintenance on HVAC, plumbing, electrical, PTAC units, fire alarms, nurse call lights, internet/network setups, and emergency equipment like generators.
• Respond on-call to facility emergencies as needed.
• Directly manage and mentor the maintenance assistant; delegate tasks to complete maintenance duties and compliance activities.
• Provide oversight to housekeeping and laundry operations, including inspections and assigning maintenance-related cleaning tasks.
• Prioritize and schedule preventive maintenance using TELS; organize work orders and generate reports for budgeting and audits.
• Log all maintenance, service, vendor, and compliance activities in TELS, including incident reports and life-safety tests.

Skills

Team leadership

On-call response

Budget management

Vendor coordination

Regulatory compliance

Resident/tenant communication

Education

High school diploma or GED

Trade certification preferred

Tools

TELS

Work order software

Job description

Job Location: Paradigm at the Oak - Schulenburg, TX 78956

Position Type: Full Time

Job Shift: Day

Paradigm at The Oak is seeking a dedicated and highly skilled Lead Building Engineer to lead our support services team! This hands‑on role focuses on maintaining building systems while overseeing a small team.

This role ensures resident safety and comfort through hands‑on maintenance of building systems, grounds, and equipment, while directly leading a maintenance assistant and providing oversight to housekeeping and laundry teams. Responsibilities align with federal, state, and local regulations, including the Life Safety Code, with full utilization of TELS for work order tracking, compliance documentation, and preventative scheduling.

Job Duties

• Perform hands‑on repairs and preventative maintenance on key systems, including HVAC, plumbing, electrical, PTAC units, fire alarms, nurse call lights, internet/network setups, phone systems, and emergency equipment like generators.
• Respond on‑call to facility emergencies as needed.
• Directly manage and mentor the maintenance assistant as an extension of your role, delegating tasks to efficiently complete maintenance duties, including repairs, preventative schedules, and compliance activities.
• Provide higher‑level oversight to housekeeping and laundry operations (which have their own department leads), including inspections, sign‑off on compliance, assigning maintenance‑related cleaning tasks (e.g., deep cleans impacting equipment or life safety), and ensuring a sanitary, odor‑free environment.
• Prioritize and schedule preventative maintenance using TELS to organize work orders from tagged assets, track progress, minimize reactive repairs, and generate reports for budgeting and audits.
• Log all maintenance, service, vendor, and compliance activities in TELS, including incident reports, periodic tests/inspections for licenses and permits, and life safety requirements.
• Conduct frequent facility rounds to monitor cleanliness, orderliness, and potential issues; resolve or delegate minor problems immediately and elevate urgent risks (e.g., In Jeopardy items) to the Administrator or Director of Plant Operations.
• Manage department budgets for supplies, labor, and repairs in collaboration with the Administrator, monitoring inventory and replenishing products through established policies.
• Solicit, evaluate, and coordinate vendors for specialized repairs or services, ensuring timely execution, cost‑effectiveness, and documentation in TELS.
• Hire, train, and develop qualified staff (focusing on the maintenance assistant) with a growth mindset; administer fair disciplinary actions and coordinate terminations with HR and the Administrator.
• Oversee completion of all compliance‑related tasks on time, including survey preparations, safety drills, and adherence to regulations.
• Communicate effectively with residents, families, staff, supervisors, and external parties; attend departmental meetings, report concerns or incidents immediately, and foster collaboration across departments.

Supervisory Responsibility

Directly lead and manage the maintenance assistant to support hands‑on completion of all maintenance tasks and duties. Provide higher‑level oversight and sign‑off for housekeeping and laundry teams (which report to their own department leads), including assigning maintenance‑related tasks and ensuring overall compliance and facility standards.

Qualifications

• High school diploma or GED (trade certification preferred).
• 3-5 years' hands‑on experience in building maintenance, with a preference for long‑term care or healthcare settings.
• 1-2 years directly supervising small teams (e.g., assistants) in a single-facility setting" to match supervisory nuance".
• Familiarity with regulatory surveys, life safety codes, minor repairs, and systems like HVAC, fire safety, and emergency equipment.
• Experience with maintenance software (e.g., TELS or similar) for work orders, compliance tracking, and reporting.