Director of Study Operations

The START Center for Cancer Research; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

401(k) retirement savings plan with 1:

Annual performance bonus

Generous paid time off & holidays

Medical, dental & vision coverage

Life and disability insurance

Employee Assistance Program (EAP)

Flexible FSA and HSA

Job summary

The START Center for Cancer Research in Miami, FL seeks a Director of Study Operations to lead research operations, ensuring study conduct meets START standards, regulatory requirements and delivers high-quality patient care.

This role directs Clinical Research Coordinator, Data Coordination and Medical Records teams, partners with Nursing and Shared Services, supports study activation and QA, and drives continuous process improvements across the network.

Qualifications

• Bachelor’s degree in a relevant field.
• 5 years of leadership experience in oncology clinical research.
• CITI GCP training.
• Knowledge of GCP, GDPR and US federal clinical research regulations.
• Experience with CTMS and EHR documentation systems.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead Clinical Research Coordinator, Data Coordination and Medical Records teams to meet site KPIs.
• Provide training and competency assessment for staff and management.
• Ensure data management, monitor communications, and training documentation per GCP and SOPs.
• Support study acquisition and activation with global shared services to meet START goals.
• Ensure efficient processes to support patient care workflows within clinical research protocols.
• Collaborate with department leaders for process improvement and change management.

Skills

Leadership

Regulatory compliance

Data coordination

GCP knowledge

Stakeholder management

Education

Bachelor's degree

Master's degree in health admin/nursing/related

Tools

Veeva

CTMS

EHR systems

Microsoft Office

Job description

The START Center for Cancer Research ("START") is the world’s largestearly phasesite network, fully dedicated tooncologyclinical research.Throughout ourhistory, START has provided hope to cancer patients inglobalcommunity practices by offering"Hope Through Access”tocutting edgetrials throughout the UnitedStatesand Europe.

We areseekinga Director of Study Operations. This role will lead research operations, ensuring all aspects of study conduct are performed according to START standards, regulatory standards, and with highest quality patient care. This role provides direction and oversight to the Clinical Research Coordinator, Data Coordinator and Medical Records teams with a high degree of autonomy.The Director, Study Operations collaborates closely with the Director, Nursing and Shared Services teams to support overall clinic operations, Study Acquisition / Activation and Quality Assurance activities. In addition, this role will provide direction for: department processes, training, employee recruitment, retention, and supervision for their areas of responsibility.

Work Schedule:Monday-Friday 8:00am-5:00pm

Essential Responsibilities

• Provide effective, proactive leadership to Clinical Research Coordinator team, Data Coordination team and Medical Records to ensure quality care delivery and ability to meet site specific key performance indicators.
• Provide effective training and demonstrate competency of staff and management team for respective job roles.
• Ensure timely and effective data management and communication with monitors and auditors, full compliance with GCP, and training documentation for all data management staff. Uphold all SOPs, including their review and revision as described in the Global QMS program.
• Support study acquisition and activation functions in collaboration with global shared services team to meet START goals for speedy study start up and network-wide study acquisition functions, including facilitating protocol review meetings and overseeing accurate data collection and documentation in Veeva and any other required systems.
• Ensure departments are using efficient, effective processes and systems to support patient care workflows and compliant care delivery in the context of clinical research protocols.
• Use continuous process improvement techniques to proactively identify and address areas of improvement for the good of the patients, team members and the organization as a whole.
• Review all incoming protocols for feasibility with respect to clinical research operations, specifically research coordinator teams.
• Ensure effective inter-departmental interaction and communication with other support departments including regulatory, quality, site development, pharmacy and finance to ensure successful care delivery and compliance with all federal, GCP and regulatory agency requirements.
• Support effective use and implementation of CTMS system, EHR system, and other necessary software to ensure appropriate and accurate documentation and data capture in the departments of responsibility.
• Collaborate with other department leaders to proactively identify and address areas for process improvement.
• Collaborate with Director, Nursing to lead site operations and act as a change agent for strategic project efforts both at the local level and regionally.

RequiredEducationandExperience:

• Bachelor’s degree
• 5 years of leadership experience in an oncology clinical research setting.
• CITI GCP training.
• Knowledge of GCP, GDPR and federal clinical research regulations required in US.
• Must be familiar with Microsoft Office applications and clinical documentation systems.

Preferred Education and Experience:

• Master's degree in health administration, nursing or other related field
  
• BLS/ACLS

Physical and Travel Requirements:

• Approximately 80% of time is spent sitting.
• Very fast-paced and ever-changing healthcare environment.
• Demanding deadlines and time frames.
• Constant demand for updating knowledge.
• Works closely with physicians and ancillary personnel in caring for and treating oncology/hematology patients.
• Intermittent travel, less than quarterly, to support new site activation

Best-in-Class Benefits and Perks

We value the time, talent, and dedication our employees bring to START. Our commitment to your well-being and growth is reflected in a competitive compensation package—based on experience—along with comprehensive benefits designed to support you both personally and professionally:

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverageand optional insuranceoptions
• Company paid life and disability insurance for added financial protection
• Employee Assistance Program (EAP) providing confidential, no ‑cost support for you and your family from day one
• Flexible FSA and HSA plans to support your financial wellness
• Commitment to a supportive environment that values balance, wellbeing, and flexibility
• We’recommitted to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START,you’lljoin a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation.

More About START

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. STARTrepresentsthe world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world via our mission of “Hope Through Access”.

Learn more atSTARTresearch.com.

Ready to be part of a team changing the future of cancer treatment?

Join us in our mission to conquer cancer, one clinical trial at a time. Yourexpertiseand dedication can help us bring hope and healing to patients worldwide.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.