Director of Study Operations

START Research; Atlanta (GA); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

401(k) retirement savings plan with $0

Annual performance bonus

Paid time off

Medical, dental, and vision coverage

Life and disability insurance

Employee Assistance Program (EAP)

Flexible FSA and HSA plans

Collaborative work environment

Job summary

START Center for Cancer Research in Atlanta seeks a Director of Study Operations to lead all aspects of study conduct, ensuring adherence to START standards, regulatory requirements, and high-quality patient care.

You will direct the Clinical Research Coordinator, Data Coordination and Medical Records teams with substantial autonomy, coordinating with Nursing and Shared Services to support activation and QA activities.

Qualifications

• Bachelor's degree required.
• 5+ years leadership in oncology clinical research.
• CITI GCP training.
• Knowledge of GCP, GDPR and US regulations.
• MS Office and clinical documentation systems familiarity.

Responsibilities

• Provide leadership to CRC, Data Coordination, and Medical Records teams to meet site KPIs.
• Train staff and ensure competency for each role.
• Ensure data management and communication with monitors, with GCP compliance and SOPs per Global QMS.
• Support study acquisition/activation with global shared services; oversee data collection in Veeva.
• Ensure efficient processes to support patient care within clinical research.
• Apply continuous process improvement for patients and organization.
• Review protocols for feasibility with respect to operations.
• Foster inter-departmental collaboration with regulatory, quality, and finance.
• Support CTMS and EHR usage for accurate documentation.
• Collaborate with other leaders to drive process improvements.
• Partner with Nursing to lead site operations and strategic projects.

Skills

Leadership

GCP knowledge

Regulatory compliance

Collaboration

Project management

Education

Bachelor's degree

Master's degree (preferred)

CITI GCP training

Tools

Microsoft Office

Clinical documentation systems

Veeva

EHR systems

Job description

The START Center for Cancer Research (“START”) is the world’s largestearly phasesite network, fully dedicated tooncologyclinical research.Throughout ourhistory, START has provided hope to cancer patients inglobalcommunity practices by offering"Hope Through Access”tocutting edgetrials throughout the UnitedStatesand Europe.

This role will lead research operations, ensuring all aspects of study conduct are performed according to START standards, regulatory standards, and with highest quality patient care. This role provides direction and oversight to the Clinical Research Coordinator, Data Coordinator and Medical Records teams with a high degree of autonomy.The Director, Study Operations collaborates closely with the Director, Nursing and Shared Services teams to support overall clinic operations, Study Acquisition / Activation and Quality Assurance activities. In addition, this role will provide direction for: department processes, training, employee recruitment, retention, and supervision for their areas of responsibility.

Work Schedule: Monday-Friday 8:00am-5:00pm

Location: Atlanta, Georgia

Essential Responsibilities:

• Provide effective, proactive leadership to Clinical Research Coordinator team, Data Coordination team and Medical Records to ensure quality care delivery and ability to meet site specific key performance indicators.
• Provide effective training and demonstrate competency of staff and management team for respective job roles.
• Ensure timely and effective data management and communication with monitors and auditors, full compliance with GCP, and training documentation for all data management staff. Uphold all SOPs, including their review and revision as described in the Global QMS program.
• Support study acquisition and activation functions in collaboration with global shared services team to meet START goals for speedy study start up and network-wide study acquisition functions, including facilitating protocol review meetings and overseeing accurate data collection and documentation in Veeva and any other required systems.
• Ensure departments are using efficient, effective processes and systems to support patient care workflows and compliant care delivery in the context of clinical research protocols.
• Use continuous process improvement techniques to proactively identify and address areas of improvement for the good of the patients, team members and the organization as a whole.
• Review all incoming protocols for feasibility with respect to clinical research operations, specifically research coordinator teams.
• Ensure effective inter-departmental interaction and communication with other support departments including regulatory, quality, site development, pharmacy and finance to ensure successful care delivery and compliance with all federal, GCP and regulatory agency requirements.
• Support effective use and implementation of CTMS system, EHR system, and other necessary software to ensure appropriate and accurate documentation and data capture in the departments of responsibility.
• Collaborate with other department leaders to proactively identify and address areas for process improvement.
• Collaborate with Director, Nursing to lead site operations and act as a change agent for strategic project efforts both at the local level and regionally.

RequiredEducationandExperience:

• Bachelor’s degree
• 5 years of leadership experience in an oncology clinical research setting.
• CITI GCP training.
• Knowledge of GCP, GDPR and federal clinical research regulations required in US.
• Must be familiar with Microsoft Office applications and clinical documentation systems.

Preferred Education and Experience:

• Master's degree in health administration, nursing or other related field
  
• BLS/ACLS

Physical and Travel Requirements:

• Approximately 80% of time is spent sitting.
• Very fast-paced and ever-changing healthcare environment.
• Demanding deadlines and time frames.
• Constant demand for updating knowledge.
• Works closely with physicians and ancillary personnel in caring for and treating oncology/hematology patients.
• Intermittent travel, less than quarterly, to support new site activation

Best-in-Class Benefits and Perks

We value the time, talent, and dedication our employees bring to START. Our commitment to your well-being and growth is reflected in a competitive compensation package—based on experience—along with comprehensive benefits designed to support you both personally and professionally:

• 401(k) retirement savings plan with employer match
• Eligibility for an annual performance bonus, based on role and company results
• Generous paid time off and paid holidays
• Comprehensive medical, dental, and vision coverageand optional insuranceoptions
• Company paid life and disability insurance for added financial protection
• Employee Assistance Program (EAP) providing confidential, no ‑cost support for you and your family from day one
• Flexible FSA and HSA plans to support your financial wellness
• Commitment to a supportive environment that values balance, wellbeing, and flexibility
• We’recommitted to fostering a collaborative, creative workplace where every team member is encouraged to contribute. At START,you’lljoin a team that values continuous learning, professional growth, shared ideas, and a culture built on inclusivity and innovation.

More About START

START clinical trial sites have conducted more than 1,000 early-phase clinical trials, including dozens of therapies that were approved by the FDA or EMA. STARTrepresentsthe world’s largest roster of early-phase principal investigators across its Network of clinical trial sites. Committed to accelerating passage from trials to treatments, START delivers hope to patients, families, and physicians around the world via our mission of “Hope Through Access”.

Learn more at STARTresearch.com.

Ready to be part of a team changing the future of cancer treatment?

Join us in our mission to conquer cancer, one clinical trial at a time. Yourexpertiseand dedication can help us bring hope and healing to patients worldwide.

We are an equal opportunity employer that welcomes and encourages diversity in the workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.