Director of Strategy & Operations

City of New York; New York (NY); On-site; USD 125,000 - 150,000; Full time

Job summary

City of New York seeks an experienced Director of Strategy & Operations (Non Managerial) within the Transportation Planning and Management division. The role reports to senior TPM leadership and oversees TD programs, ensuring alignment, staff wellbeing, and efficient internal operations across agencies.

The position emphasizes coordinating major transit initiatives, budget planning, and stakeholder engagement while guiding a diverse workforce toward high-impact outcomes in a fast-paced public

Qualifications

• A baccalaureate degree from an accredited college and four (4) years of full-time experience in city planning, at least eighteen (18) months of which must have been in a managerial capacity.
• Education and/or experience which is equivalent to first item; substitutions allowed per civil service rules.

Responsibilities

• Strategic Operations: align TD subunits, drive program delivery, coordinate with City agencies and MTA.
• People & Culture: lead HR coordination for recruitment, onboarding, and performance management.
• Administration & Budget: oversee compliance, recruit support, budget planning and tracking, streamline workflows.
• Priority Programs: coordinate Next Stop: Fast Buses, Better Service plan and Streets Plan implementation tracking.
• Engagement: expand stakeholder engagement with advocates, business partners, and the public.

Skills

City planning

Managerial experience

Education

Baccalaureate degree

Job description

• Job Category: Engineering, Architecture, & Planning
• Salary Band: $125,000 to $150,000
• Compensation: USD 62,407 - USD 147,000

Job Description

***To be considered for this position candidate must be serving permanently in the title of Administrative City Planner, or be reachable on the open competitive civil service list, Exam # 1143. ***
Agency Mission: The Department of Transportation's (DOT) mission is to provide for the safe, efficient, and environmentally responsible movement of people and goods in the City of New York and to support and enhance the transportation infrastructure crucial to the economic vitality and quality of life of our primary customers, City residents. DOT is an equal opportunity employer, committed to recruiting and maintaining a diverse workforce in an open and inclusive environment.
Division: Transportation Planning and Management (TPM) is responsible for the safe, efficient, and environmentally responsible movement of people and goods on the City's streets, supporting the larger goals of economic and social vitality for people living, working, and doing business in New York City. The Division’s responsibilities include planning, street design, technical analysis, signs, transit development, freight mobility, and markings, ensuring the safety of motor vehicle occupants, pedestrians, and cyclists. Transit Development (TD), a subdivision within TPM, develops public transit-supportive street infrastructure and policies and serves as the agency's primary point of contact with the Metropolitan Transportation Authority (MTA). TD's work is central to advancing Mayor Mamdani's vision for faster, more reliable buses, including implementation of the locally mandated Streets Plan.
Role Description: TD is seeking an experienced, highly motivated, and inclusive leader to serve as Director of Strategy & Operations (DSO). Reporting to the Assistant Commissioner of Transit Development and working closely with the Director of Planning & Policy, Senior Director of Bus Priority, and TPM leadership, the DSO will serve as people officer for TD, ensuring alignment across TD's programs and subunits to support high-impact decision-making and strengthen internal operations and external collaboration. Key responsibilities include: 1) Strategic Operations: Ensure alignment across TD subunits, resolve bottlenecks, drive program delivery, and coordinate with City agencies, elected officials, and the MTA; 2) People & Culture: Champion staff wellbeing and professional development; lead coordination with TPM HR to support recruitment, onboarding, and performance management; 3) Administration & Budget: Oversee administrative compliance, support recruiting, budget planning and tracking, and streamline workflows across the subdivision; 4) Priority Programs: Coordinate the Next Stop: Fast Buses, Better Service plan and Streets Plan implementation tracking; and 5) Engagement: Cultivate and expand stakeholder engagement strategies with advocates, business partners, and the broader public..
ADM CITY PLANNER (NON MGRL) - 1005A

Qualifications

1. A baccalaureate degree from an accredited college and four (4) years of full-time experience in city planning, at least eighteen (18) months of which must have been in a managerial capacity; or
2. Education and/or experience which is equivalent to "1" above. However, a baccalaureate degree and eighteen (18) months of managerial experience in city planning is required of all candidates. Graduate work leading to an advance degree in city planning or related field may be substituted for up to two (2) years of the non-managerial experience on a year-for-year basis. Graduation from an accredited United States Law School may be substituted for two (2) years of non-managerial
experience.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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