Director of Store Performance & Operations

CAZA Collective; Denver (CO); On-site; USD 150,000 - 165,000; Full time

Job summary

An opportunity for a strategic and people-focused Director of Store Performance & Operations at CAZA Collective in Denver. This leadership role involves overseeing retail operations across a network of fine jewelry stores, fostering a culture of excellence, and driving growth through innovative retail experiences. Ideal candidates should have extensive experience in retail operations, especially within luxury markets, and a passion for delivering memorable customer interactions.

Benefits

Medical Insurance

401(k) match

Paid time off

Monthly bonuses based on sales goals

Qualifications

• Over 8 years in retail operations, with at least 4 in leadership.
• Preferred background in luxury retail or jewelry.
• Proven experience in scaling store operations.

Responsibilities

• Lead and mentor a team of retail professionals.
• Define and execute store operations strategy.
• Manage store operations budgets and staffing.

Skills

Leadership

Strategic Planning

Employee Relations

Analytical Skills

Communication

Education

8+ years in multi-store retail operations

Background in luxury retail or fine jewelry

Job description

Director of Store Performance & Operations

Director of Store Performance & Operations

23 hours ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by CAZA Collective. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $165,000.00/yr

Our client is seeking a strategic and people-focused Director of Store Performance &Operations to lead retail operations across their network of fine jewelry stores. This role blends visionary leadership with hands-on involvement, driving consistency, culture, and growth across in-store, virtual, and pop-up retail experiences. This is an opportunity for a seasoned retail leader to make an impact in a fast-paced, high-touch luxury environment where the in-store experience is rooted in emotional storytelling and inclusivity.

Key Responsibilities:

Collaborate with the C-Suite and senior leadership to define and execute store operations strategy aligned with company vision and revenue goals

Lead, mentor, and develop a team of high-performing retail professionals, fostering a culture of excellence and continuous improvement

Oversee in-store teams, virtual sales staff, and pop-up sales operations, including staffing structure, compensation strategies, and sales incentives

Create and manage store operations budgets, including hiring plans and operational expenditures

Drive growth by aligning staffing, training, sales, marketing, and events to deliver consistent brand experiences

Evaluate and refine in-store leadership roles to support scaling and long-term success

Plan and execute new store launches in collaboration with cross-functional teams, ensuring operational best practices and brand continuity

Build and document scalable operational playbooks to support future growth

Optimize store workflows and efficiencies through tool audits and technology implementation

Analyze and improve all sales flows including signage, merchandising, aesthetics, and in-store experience

Oversee training programs, safety protocols, and compliance with federal, state, and industry-specific regulations (e.g., AML, fire code, insurance)

Collaborate cross-functionally with Marketing, Customer Experience, Production, Creative, and HR teams to align store performance with broader organizational goals

Coordinate with Marketing for scheduling and training of pop-up event staff, and ensure strong follow-up processes for sales generated from events

Lead recruiting and retention strategies for in-store and pop-up sales positions

Develop and report on retail KPIs and operational health to senior leadership

Build relationships with community partners, law enforcement, and vendors to enhance store security and external collaboration

Maintain adaptability as the organization evolves, with openness to shifting responsibilities and structure

Qualifications:

8+ years in multi-store retail operations, with 4+ years in leadership roles

Background in luxury retail or fine jewelry is strongly preferred

Proven experience opening new retail locations and scaling store operations

Data-driven, with strong analytical and strategic planning capabilities

Executive presence with the ability to inspire teams, influence across departments, and lead change

Skilled in coaching, mentoring, and handling complex employee relations scenarios

Strong cross-functional collaborator who thrives in fast-paced, growth environments

Excellent communication, project management, and problem-solving skills

Passion for delivering high-end, emotionally resonant customer experiences

Comfortable working beyond standard business hours when needed to support retail operations

Our client is seeking a strategic and people-focused Director of Store Performance &Operations to lead retail operations across their network of fine jewelry stores. This role blends visionary leadership with hands-on involvement, driving consistency, culture, and growth across in-store, virtual, and pop-up retail experiences. This is an opportunity for a seasoned retail leader to make an impact in a fast-paced, high-touch luxury environment where the in-store experience is rooted in emotional storytelling and inclusivity.

Key Responsibilities:

• Collaborate with the C-Suite and senior leadership to define and execute store operations strategy aligned with company vision and revenue goals

• Lead, mentor, and develop a team of high-performing retail professionals, fostering a culture of excellence and continuous improvement

• Oversee in-store teams, virtual sales staff, and pop-up sales operations, including staffing structure, compensation strategies, and sales incentives

• Create and manage store operations budgets, including hiring plans and operational expenditures

• Drive growth by aligning staffing, training, sales, marketing, and events to deliver consistent brand experiences

• Evaluate and refine in-store leadership roles to support scaling and long-term success

• Plan and execute new store launches in collaboration with cross-functional teams, ensuring operational best practices and brand continuity

• Build and document scalable operational playbooks to support future growth

• Optimize store workflows and efficiencies through tool audits and technology implementation

• Analyze and improve all sales flows including signage, merchandising, aesthetics, and in-store experience

• Oversee training programs, safety protocols, and compliance with federal, state, and industry-specific regulations (e.g., AML, fire code, insurance)

• Collaborate cross-functionally with Marketing, Customer Experience, Production, Creative, and HR teams to align store performance with broader organizational goals

• Coordinate with Marketing for scheduling and training of pop-up event staff, and ensure strong follow-up processes for sales generated from events

• Lead recruiting and retention strategies for in-store and pop-up sales positions

• Develop and report on retail KPIs and operational health to senior leadership

• Build relationships with community partners, law enforcement, and vendors to enhance store security and external collaboration

• Maintain adaptability as the organization evolves, with openness to shifting responsibilities and structure

Qualifications:

• 8+ years in multi-store retail operations, with 4+ years in leadership roles

• Background in luxury retail or fine jewelry is strongly preferred

• Proven experience opening new retail locations and scaling store operations

• Data-driven, with strong analytical and strategic planning capabilities

• Executive presence with the ability to inspire teams, influence across departments, and lead change

• Skilled in coaching, mentoring, and handling complex employee relations scenarios

• Strong cross-functional collaborator who thrives in fast-paced, growth environments

• Excellent communication, project management, and problem-solving skills

• Passion for delivering high-end, emotionally resonant customer experiences

• Comfortable working beyond standard business hours when needed to support retail operations

Reports To:Chief Operating Officer and Chief Executive Officer
Location:Onsite at Denver headquarters, with up to 20% travel
Type:Full-time, On-site
Schedule:Monday through Friday, with occasional weekend coverage expected
Work Environment:Must be highly present in the stores during initial ramp-up to build trust and gain operational insights
Benefits: Medical Insurance, 401(k) match, paid time off, and possible monthly bonsuses based on sales goals

This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.

The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business, Management, and Strategy/Planning

• Industries

  Retail Luxury Goods and Jewelry

Referrals increase your chances of interviewing at CAZA Collective by 2x

Get notified about new Store Assistant jobs in Denver, CO.

Denver, CO $66,600.00-$93,300.00 5 days ago

Assistant Store Manager, Denver Premium Outlet

Retail Part-Time Store Associate, Fabletics (Cherry Creek - Denver, CO)

Assistant Store Manager, Fabletics (Cherry Creek - Denver, CO)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.