Director of Store Operations

Riza Plants; Napa (CA); On-site; Full time

Job summary

Riza Plants is seeking a passionate Store Manager to oversee its retail operations in Napa, California. In this role, you will lead a dedicated team, enhance customer experience, and ensure the storefront meets aesthetic and sales goals. A background in retail management, along with a love for plants and community engagement, is essential for success.

Benefits

401(k)

Paid time off

Flexible schedule

Growth and Development Opportunities

Performance-Based Rewards

Personal workspace

Qualifications

• Strong balance of retail experience and operational knowledge.
• Solid understanding of indoor plant care.
• Ability to motivate and mentor a team.

Responsibilities

• Oversee daily store operations and lead a small team.
• Manage inventory, ordering, and maintain a beautifully merchandised shop.
• Set and track sales goals, coaching the team towards achieving them.

Skills

Leadership

Customer Service

Retail Management

Team Development

Inventory Management

Job description

1 week ago Be among the first 25 applicants

This range is provided by Riza Plants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$26.00/hr - $28.00/hr

Job Overview

We’re looking for a passionate, plant-loving leader to manage our retail storefront and guide our team at Riza Plants in Napa, California. This role requires a strong balance of retail experience, creativity, and operational know-how. As Store Manager, you’ll take ownership of daily operations, lead a small but mighty team, and create an engaging experience for every guest who walks through our doors. You’ll ensure the shop runs smoothly, meets sales goals, and looks beautiful at all times.

You must be confident in decision-making, adaptable to shifting priorities, and enthusiastic about motivating and mentoring your team. A solid understanding of indoor plant care is required, along with a love for customer connection and community.

Responsibilities

• Oversee daily store operations and team execution
• Build, train, and lead a team of plant-selling machines who consistently hit and exceed goals
• Run hiring, onboarding, and structured training that empowers employees to grow and sell confidently
• Teach and model sales strategies - including plant + pot pairings, add-ons, bundling, and upselling
• Build accountability systems using Trello, checklists, and regular communication
• Maintain a clean, organized, and beautifully merchandised shop
• Manage inventory, ordering, receiving, and restocking
• Own the DoorDash platform and strategy - plant selection, prep, and merchandising
• Set and track weekly/monthly sales goals and coach the team to meet them
• Lead team check-ins, performance reviews, and staff development
• Own the retail schedule - with flexibility to take weekends off as long as the weekend team is strong
• Be the first point of contact for shift coverage, team dynamics, and on-the-ground decisions
• Collaborate with Alyssa consistently and openly to keep vision and operations aligned
• Co-create a weekly schedule for yourself that includes admin-focused days to focus on ordering, planning, team development, and long-term improvements

What We Offer:

• Salary range of $26-$28 per hour
• 40 Hours a week with flexibility built in
• Personal workspace
• Our culture is our super power!- You'll help us create and nurture a team that is motivated, proud of their work, and consistently performs.
• You will lead the floor and the people. You have the authority to make hard calls.
• Growth and Development Opportunities!- Attend leadership trainings, plant expos, and gain access to tools and opportunities that push your career and personal growth forward.
• Performance-Based Rewards: The more the shop grows under your leadership, the more room there is for you to grow in compensation, role, and recognition.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: No less than 40 per week

• 401(k)
• Paid time off

Schedule:

• 8-hour shifts
• 40 hours per week
• Schedule is flexible after the required training

Work Location:

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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