Director of State Accounts

ImageTrend; United States; Remote; USD 115,000 - 155,000; Full time

Job summary

A leading company in healthcare solutions is seeking a Director of State Accounts to establish and maintain relationships with state-level customers. This pivotal role focuses on driving growth and adoption of ImageTrend products while ensuring high customer satisfaction. The ideal candidate will have experience with government agencies and a strong background in customer advocacy. This position allows for remote work across the US and offers a competitive salary and benefits package.

Benefits

Bonus

Benefits

Community Gains

Qualifications

• Proven experience with government agencies at state or federal levels.
• Exceptional communication, influencing, presentation, and interpersonal skills.

Responsibilities

• Manage the entire relationship with assigned state government accounts.
• Collaborate with clients to establish strategic success plans.
• Achieve all Management by Objectives (MBOs) or other assigned targets.

Skills

Communication

Analytical

Problem-Solving

Customer Advocacy

Education

Degree in business, marketing, or related field

Job description

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About Us
ImageTrend, Inc. is dedicated to connecting life’s most important data in the healthcare and emergency response community. We deliver software solutions, data analytics, and services for EMS, hospitals, community paramedicine (CP), critical care, fire, and preparedness to enable fully integrated patient-centric healthcare and public safety. Our commitment to innovation, our clients, and providing world-class implementation and support is unsurpassed. Based in Lakeville, Minn., ImageTrend combines business analysis, creative design, and data-driven architecture to offer scalable solutions and strategies for today and the future.

Employment at ImageTrend is not just about doing a job; it's about being part of a community. We are top-notch talent, passionate about making a difference through our work!

Description

Under the direction of the VP, Government Solutions, the Director, State Accounts will be responsible for establishing and maintaining strong relationships, high satisfaction, growth, and retention of multiple state-level customers in an assigned region. This pivotal role will help our state government customers identify, develop strategic plans, and realize their goals using ImageTrend products and services to maximize value from the partnership. You’ll drive growth, adoption, utilization, and demonstrate strategic best practices to help your assigned state customers achieve their key objectives. This will allow us to strengthen relationships, solidify retention, and identify expansion opportunities within state governments and their agencies to accelerate and grow the business.

The State Accounts team provides proactive and high levels of customer service prioritizing client advocacy, solution value, and optimization, with a tailored experience that exceeds expectations to achieve desired outcomes. Government accounts have unique needs, and our State Account Directors ensure the client and their constituents have the right solutions to save lives and positively impact the community.

What You'll Do

• Achieve all Management by Objectives (MBOs) or other assigned targets, including retention and revenue growth objectives
• Proactively develop and maintain relationships with current and prospective state government customers to understand their mission and goals, shape product requirements, and drive continued value of ImageTrend solutions
• Manage the entire relationship with assigned state government accounts, including adoption, retention, and product subscription upsells, cross-sells, and renewals
• Collaborate with clients to establish strategic success plans, timelines, and milestones to achieve their objectives, and provide proactive insights regarding new products and features
• Establish regular meetings with each client to evaluate product utilization, data, initiatives, and maintain relationships with key contacts
• Proactively measure and monitor achievement of customer KPIs or success criteria, reporting internally and externally as needed
• Assist or lead workshops to demonstrate the full value of purchased solutions
• Be active in the NASEMSO community to maintain relationships, understand missions, and monitor industry trends
• Collaborate closely with the Customer Success team to support accounts, handle concerns, and escalate issues as needed
• Work cross-functionally to lead sales processes from demos to contract closure and implementation
• Support the professional services team with scoping and selling add-on and new services
• Act as liaison for technical inquiries, issues, or escalations, working with support and product teams to create roadmaps
• Maintain current knowledge of the product suite and future developments
• Keep informed of client requests, industry trends, and market needs, providing insights for product and process improvements
• Influence state government customers to be advocates for ImageTrend and drive referrals
• Adhere to departmental standards, workflows, SLAs, and other metrics
• Travel as required, up to 50%
• Perform additional duties as assigned

Requirements

• Degree in business, marketing, or related field, or equivalent experience
• Proven experience with government agencies at state or federal levels, preferably in public safety, EMS, or related fields
• Success in customer advocacy, engagement, sales, post-sales, or professional services in SaaS organizations
• Exceptional communication, influencing, presentation, and interpersonal skills
• Results in customer satisfaction, adoption, and retention in enterprise or key accounts
• Experience developing product use cases with key customers
• Self-starter, able to work independently within a collaborative environment
• Excellent time management, organizational skills, and adaptability
• Strong analytical, problem-solving, and technical aptitude
• Experience conducting workshops for enterprise clients
• Ability to identify improvements, offer solutions, and share best practices
• Knowledge or experience with emergency services, fire, healthcare, or hospitals
• Discretion handling proprietary and confidential information
• Enthusiasm for learning and skill expansion
• Strong work ethic, integrity, honesty, collaboration, and team orientation
• Ability to travel up to 50% based on needs

This role can be performed remotely anywhere in the US following our Remote Work Policy. The application deadline is at least 3 days after the posting date.

Salary Range: $115,000 - $155,000 USD + bonus + benefits + perks + community gains. Salary within range depends on skills, education, and qualifications.

ImageTrend is an equal opportunity employer committed to a diverse and inclusive workplace. Accommodations are available for applicants with disabilities. For assistance, contact us at 952-469-1589.

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