Director of Specialized Operations

Independence Realty Trust Inc.; Tampa (FL); Hybrid; USD 142,000 - 238,000; Full time

Job summary

Independence Realty Trust Inc. is seeking a Director of Specialized Operations to manage specialized services and improve operational excellence across multiple properties. This role involves overseeing a variety of functions, enhancing service delivery, and leading teams to meet KPIs while ensuring smooth workflows. The ideal candidate will have a strong background in property management with proven leadership, communication, and analytical skills. A hybrid working model is offered, ideal for candidates residing near Tampa or willing to relocate.

Benefits

Medical, Dental and Vision Insurance

Stock Awards granted in first year

3 weeks of Paid Time Off in first year

10 Paid Holidays

100% company paid Life and Long-Term Disability Insurance

100% company match on employee 401k contributions

Staff Appreciation events

Qualifications

• Proven experience in leading operations within property management.
• Ability to implement scalable solutions across multiple locations.
• Strong ability to manage offsite workflows.

Responsibilities

• Oversee all specialized services ensuring operational excellence.
• Manage day-to-day operations of specialized functions.
• Act as a liaison between centralized operations and onsite teams.

Skills

Strong communication skills

Leadership skills

Data-driven mindset

Process optimization

Job description

Join to apply for the Director of Specialized Operations role at Independence Realty Trust Inc.

Join to apply for the Director of Specialized Operations role at Independence Realty Trust Inc.

Direct message the job poster from Independence Realty Trust Inc.

Sr. Corporate Recruiter at Independence Realty Trust Inc. | Recruiting

The Director of Specialized Operations oversees all specialized services within IRT Living, ensuring seamless support for onsite teams and operational excellence across multiple properties. This role is responsible for managing day-to-day operations of specialized functions, driving efficiency, and ensuring key performance indicators (KPIs) are consistently met. The position requires a strategic approach specialization, optimizing remote workflows, and leveraging technology to enhance service delivery.

*Please note, this position is based in Tampa, FL and has a hybrid schedule

**You must reside in/near Tampa OR be willing to relocate

More About US: Independence Realty Trust, Inc (NYSE: IRT) is a real estate investment trust that owns and operates Class A and Class B multifamily apartments. We’re currently managing over 36,000 apartment homes, 120+ communities, in over 30 markets and in 14 of the country’s most desirable states. IRT has a strong commitment to hiring the most talented industry professionals, which has resulted in record growth, making the Company one of the most respected and trusted within our industry.

Key Responsibilities:

• Screening & Approval Oversight: Ensure a highly efficient and timely approval process for application screenings, maintaining compliance and accuracy across multiple locations.
• Remote Renewal Process Management: Oversee and refine the renewal process, ensuring consistent execution and workflow optimization from a centralized perspective.
• Seamless Communication with Onsite Teams: Act as the primary liaison between the centralized operations team and onsite leadership, ensuring smooth coordination and support for day-to-day processes.
• Process & SOP Standardization: Collaborate with the Initiatives and Process Department to keep standard operating procedures (SOPs) updated, ensuring consistency across all locations.
• Resident Account Services & Collections Oversight: Manage and optimize the performance of the Resident Account Services team, driving efficiency in collections and financial processes.
• Data-Driven Insights & Reporting: Analyze operational data to identify trends, provide actionable insights, and recommend process improvements that enhance performance across all serviced locations.
• Service & Process Enhancement: Continuously evaluate and implement innovations in centralized operations to streamline workflows, enhance efficiency, and improve service delivery.

Qualifications & Skills:

• Proven experience in leading operations within property management or a similar industry.
• Strong ability to manage offsite workflows while maintaining alignment with onsite teams.
• Expertise in process optimization, technology-driven solutions, and team management.
• Excellent communication and leadership skills to bridge the gap between specialized services and field operations.
• Data-driven mindset with experience in performance analysis and strategic decision-making.
• Ability to implement scalable solutions that enhance efficiency and standardization across multiple locations.

What IRT Living Offers:

• Medical, Dental and Vision Insurance for individual and/or family
• Stock Awards granted in first year – All employees are owners of IRT
• 3 weeks of Paid Time Off days (PTO) in first year
• 10 Paid Holidays
• 100% company paid Long-Term Disability, Life and AD&D Insurance
• 100% company match on employee 401k contributions; up to 4% of salary
• Staff Appreciation events and many other company celebrations

We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Strategy/Planning, and Analyst

Referrals increase your chances of interviewing at Independence Realty Trust Inc. by 2x

Sign in to set job alerts for “Director of Operations” roles.

Tampa, FL $142,714.09-$237,834.77 1 hour ago

Director of Manufacturing and Operations

Tampa, FL $140,000.00-$160,000.00 1 month ago

Director of Logistics & Field Operations

Clearwater, FL $100,000.00-$120,000.00 5 months ago

Tampa, FL $85,000.00-$140,000.00 6 days ago

Regional Director of Operations (East) - MultiPro Property Solutions

Tampa, FL $144,000.00-$198,000.00 6 days ago

Regional Director of Operations (East) - MultiPro Property Solutions

Food & Beverage Director – Sprowls Horizon Sports Park

Tampa, FL $70,000.00-$75,000.00 3 months ago

Director of Operations Concessions | Full-Time | Amalie Arena

Tampa, FL $100,000.00-$110,000.00 23 hours ago

PEPI: Director, Operations Group—Aerospace, Defense, Aviation & Space (OPEN TO ALL U.S. LOCATIONS)

Director of Organ Procurement Operations

Tampa, FL $145,000.00-$160,000.00 2 days ago

Director - Centralized Operations, Property Management

Tampa, FL $80,000.00-$90,000.00 22 hours ago

Senior Director, Operations - Personal Injury - Florida

Tampa, FL $107,000.00-$130,000.00 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.