Director of Special Services

4M Building Solutions; Austin (TX); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical Benefits

Dental and Vision Benefits

401k Plan with Employer Match

Daily pay

Job summary

4M Building Solutions in Austin, TX is seeking a Director of Special Services to drive growth in disinfection, carpet care, and related janitorial services. You will oversee operations, supervise field teams, and ensure customers receive top-tier service in line with 4M standards.

Responsibilities include business development, qualifying prospects, generating quotes, building relationships, and delivering on growth targets while overseeing quality and budget adherence.

Qualifications

• Must be at least 18 years old.
• Janitorial/Leadership experience required (training provided).
• Successful drug screening and background check.
• Reliable transportation and valid driver's license.

Responsibilities

• Grow special services through direct sales with minimum 10% CAGR in gross profit.
• Conduct 3–5 face-to-face contacts weekly with a mix of prospects and existing customers.
• Qualify prospects and generate quotes; build strong customer relationships.
• Provide on-the-job training and supervise operations to meet 4M standards.
• Oversee hiring, staffing, and budget adherence for special services.
• Participate in operations as needed and ensure quality inspections.

Skills

Strong work ethic

Entrepreneurial attitude

Goal oriented

Strong communication skills

Passion for helping others

Competitive mindset

Positive energy

Job description

Director of Special Services- Janitorial Services
Salary : 90,000 plus commission
Overview
Join the 4M Exceptional Family and
Make a Great and Lasting Impression Every Single Day!
Are you energetic, highly motivated and looking to be part of a winning team? A hard worker, looking for part-time employment? Or, maybe you’d like to explore a new role, with training and unlimited potential for a career?
When you join 4M, you are joining one of America’s Best Midsized Employers.* We are highly respected in the industry for an Exceptional Family Culture (check out our Culture Video) and recognized for Safety and Innovation.
As the Director of Special Services your responsibilities include the growth of special service through direct sales and the direct supervision of its operation to the successful satisfaction of the customer and 4M standards of service. These special services include disinfection services, carpet care, vinyl composition tile, tile & grout, natural stone, wood, LVT concrete polishing, epoxy, glass cleaning, infection control, post construction cleaning & disinfecting and exterior building restoration through techniques such as power washing.
Job responsibilities include, but are not limited to, the following:
Business Development

• Demonstrate a minimum of 10% compounded annual growth rate in gross profit from a blend of new business and existing accounts
• Make 3-5 face-to-face contacts per week. This breakdown should be a blend of 25% prospects and 75% with existing customers arranged through weekly coordination with Region-75 District Mangers
• Responsible for qualifying your own prospects
• Responsible for generating your own quotes
• Develop strong customer relationships
• Utilize effective presentation skills to present new/ existing product
• Close new business deals

Operations

• Provide business development ideas
• Recommend products and procedures
• Connect operators to training opportunities
• Assist technical inquires and advise on technical solutions
• Provide on-the-job support and training
• As required, participate in the operation as a technician
• Responsible for quality assurance and operational inspections
• Responsible for execution of all special service in accordance with the 4M SOP to include hiring and staffing, operational playbook, and budgetary management.

Required Skills

• Strong work ethic
• Entrepreneurial attitude
• Goal oriented and self-motivating
• Strong communication skills
• Passion and joy for helping others
• Competitive and driven personality
• Positive and high energy attitude

BenefitsWhy this job is great for you!

• Become a valued, respected member of the 4M team with great teammates, culture, and a supportive company.
• Competitive pay and benefits.
• Daily pay available for all team members.
• Medical Benefits for Team Members (who work 30 hours or more per week.)
• Now Available! Dental and Vision Benefits for all team members.
• Paid vacation (Full-Time Team Members).
• 401k Plan with Employer Match (Available to all Team Members who work on average 20 hours or more per week)
• Sky’s-the-Limit opportunities for growth and advancement.

Requirements:

• Must be at least 18 years of age
• Janitorial/Leadership experience required. (We train you in our best practices)
• Successful drug screening and background check.
• Reliable Transportation. Valid Drivers License

About 4M:Founded in 1978, 4M Building Solutions is a janitorial, housekeeping, cleaning, and disinfecting services company headquartered in St. Louis, MO. Supported by 8,000 associates, the company operates in 30+ states across the Midwest, Northeast, and Southeastern United States.
Reports To:Account Supervisor/Account Manager