Director of Software Support Engineering

Capital One National Association; Chicago (IL); On-site; USD 244,700 - 279,200; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentive compensation

Long-term incentives

Job summary

Capital One National Association is seeking a Director of Software Support Engineering in Chicago, IL, to lead critical engineering teams ensuring operational health of platforms. The role requires extensive experience in software development and people management, with a focus on continuous improvement and modern observability tools.

The ideal candidate will have a passion for new technologies and the ability to mentor engineers. Competitive salary for this position ranges from $244,700 to $279,200, along with comprehensive benefits.

Qualifications

• At least 7 years’ experience in software development.
• At least 5 years’ experience in people management.

Responsibilities

• Lead, manage and grow multiple teams of product focused software engineers.
• Mentor and guide the professional and technical development of engineers.
• Work with product managers to understand application capabilities.
• Continuously improve software engineering practices.
• Design, develop, test, implement, and support technical solutions.
• Lead efforts to deploy applications into AWS environments.

Skills

Technical Leadership

Software Development

People Management

Agile Practices

Cloud Infrastructure (AWS)

Education

Bachelor’s Degree

Master’s Degree in Computer Science or Software Engineering

Tools

Node.js

Java

GO

AngularJS

React

Python

Ruby

Perl

AWS

Job description

Director of Software Support Engineering

As a Director of Software Support Engineering within our Enterprise Technology organization, you'll lead the engineering teams responsible for the reliability, availability, and continuous operational health of our most critical platforms. You'll oversee the support ecosystem for everything from customer-facing web and mobile applications to highly-available RESTful microservices, core back-end Java systems, and complex big data pipelines.

You’ll bridge the gap between development and operations, bringing a deep engineering mindset to incident response, root-cause analysis, and system optimization. To succeed, you'll leverage your solid experience in diagnosing, debugging, and maintaining emerging and traditional technologies such as:

• Languages & Frameworks: Node.js, Java, GO, AngularJS, React, Python, Ruby, Perl
• Data & Integration: REST, JSON, XML, NoSQL databases, relational databases, Spark
• Infrastructure & DevOps: AWS/Cloud Infrastructure, Artifactory, Maven, iOS, Android

Beyond the core stack, you will champion operational excellence by driving the adoption of modern observability tools, automated recovery solutions, and robust CI/CD practices to ensure our enterprise systems are resilient, scalable, and secure.

Responsibilities

• Lead, manage and grow multiple teams of product focused software engineers
• Mentor and guide the professional and technical development of engineers on your team.
• Work with product managers to understand desired application capabilities and testing scenarios
• Continuously improve software engineering practices
• Work within and across Agile teams to design, develop, test, implement, and support technical solutions across a full-stack development tools and technologies
• Lead the craftsmanship, availability, resilience, and scalability of your solutions
• Bring a passion to stay on top of tech trends, experiment with and learn new technologies, participate in internal & external technology communities, and mentor other members of the engineering community
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity
• Work across to improve the velocity of your and other teams
• Lead efforts to deploy new and existing applications into AWS environments
• Break existing monolithic applications into microservice architectures and build new microservices

Basic Qualifications

• Bachelor’s Degree
• At least 7 years’ experience in software development
• At least 5 years’ experience in people management

Preferred Qualifications

• Master’s Degree in Computer Science or a Master’s Degree in Software Engineering
• 10+ years’ of experience in software development
• 5+ years’ of experience in Agile practices
• Experience leveraging interactive AI tooling to accelerate productivity, utilizing capabilities beyond basic code completion

Benefits

Chicago, IL: $244,700 - $279,200 for Director, Software Engineering

Plano, TX: $244,700 - $279,200 for Director, Software Engineering

Role is eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.