Director of Social Services

Peaks Healthcare; Roswell (NM); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Health Insurance within 90 Days

Vision Insurance

Dental Insurance

PTO

Collaborative work environment

Job summary

Peaks Healthcare in Roswell, NM seeks a Director of Social Services to lead psychosocial care for residents and oversee abuse coordination. This role focuses on assessments, counseling, and care planning within a CMS/HIPAA compliant framework.

You will collaborate with the interdisciplinary team, coordinate discharge planning, and advocate for resident rights while reporting to the Executive Director. A BSW is required, MSW preferred, with licensure as applicable.

Qualifications

• Bachelor’s degree in Social Work (BSW) required.
• Master’s degree (MSW) preferred.
• State licensure/certification as required.
• Experience in skilled nursing, long-term care, or geriatric social work preferred.
• Abuse reporting/coordination experience highly valued.

Responsibilities

• Conduct psychosocial assessments for new admissions and provide ongoing updates.
• Provide individual counseling and group sessions addressing adjustment, emotional support, grief, and coping needs.
• Develop and implement individualized care plans with the interdisciplinary team (IDT).
• Advocate for resident needs, preferences, and rights during care conferences.
• Serve as the facility’s Abuse Coordinator with reporting, investigation, and documentation of any abuse, neglect, or misappropriation.
• Coordinate discharge planning and referrals to community services.
• Collaborate with hospitals, physicians, and community agencies for smooth care transitions.
• Receive, investigate, and document grievances; educate residents about rights and services.
• Complete and maintain psychosocial documentation per standards; ensure HIPAA and CMS compliance.
• Attend facility manager meetings and report to the Executive Director.

Skills

Interpersonal skills

Crisis intervention

Documentation

Communication

CMS/state regulations knowledge

Education

Bachelor’s degree in Social Work

MSW preferred

Job description

Job Title: Director of Social Services

Position Summary:

The Director of Social Services is responsible for providing medically related social services to residents and families, ensuring the highest practicable physical, mental, and psychosocial well-being. This role serves as the facility’sAbuse Coordinator, ensuring timely and appropriate response to allegations of abuse, neglect, or misappropriation, in compliance with federal and state regulations. The Social Worker provides one-on-one interventions, group sessions, emotional support, care coordination, and advocacy, while actively participating as a member of the facility’s management team.

Key Responsibilities:

Resident Support & Interventions

• Conduct psychosocial assessments for new admissions and provide ongoing updates as required.
• Provideindividual counseling/interventions and group sessionsto residents addressing adjustment, emotional support, grief, and coping needs.
• Develop and implement individualized care plans in collaboration with the interdisciplinary team (IDT).
• Advocate for resident needs, preferences, and rights during care conferences.

Abuse Coordinator Responsibilities

• Serve as the facility’sAbuse Coordinator, ensuring immediate reporting, investigation, and documentation of any allegation of abuse, neglect, or misappropriation.
• Coordinate with state agencies, administration, and nursing leadership to ensure compliance with federal and state regulations.
• Provide education and training to staff on abuse prevention, identification, and reporting protocols.
• Maintain confidential abuse records and ensure timely follow-up on all investigations.

Care Coordination & Discharge Planning

• Coordinate discharge planning and community service referrals (home care, hospice, alternative living arrangements, Medicaid/Medicare applications, etc.).
• Collaborate with hospitals, physicians, and community agencies to ensure smooth care transitions.

Grievance Handling & Resident Rights

• Receive, investigate, and document resident/family grievances; work toward resolution.
• Educate residents and families about their rights, available services, and facility policies.
• Act as liaison between residents, families, staff, and external agencies.

Compliance & Documentation

• Complete and maintain psychosocial documentation per facility, state, and federal standards.
• Assist with completion of MDS sections related to social services.
• Ensure strict adherence to HIPAA and CMS guidelines.

Leadership & Team Participation

• Attend facility manager meetingsand contribute to interdisciplinary decision-making.
• Report directly to the Executive Directorwith updates on resident needs, abuse reporting, and social service programs.
• Provide staff support and education on psychosocial issues, behavior management, and abuse prevention.

Qualifications:

• Education:Bachelor’s degree in Social Work (BSW) required; Master’s degree (MSW) preferred.
• Licensure:State licensure/certification as required.
• Experience:Prior experience in skilled nursing, long-term care, or geriatric social work preferred. Abuse reporting/coordination experience highly valued.
• Skills:Strong interpersonal and crisis intervention skills; excellent documentation and communication skills; ability to conduct both individual and group sessions; knowledge of CMS, state regulations, and community resources.

Benefits:

• Competitive Salary
• Health Insurance within 90 Days!
• Vision Insurance
• Dental Insurance
• PTO
• Collaborative work environment

About Us:

a leading provider of skilled nursing and rehabilitation services in the beautiful community of Roswell, New Mexico. We proudly serve the people of New Mexico through accepting Medicare, Medicaid, and private insurance. We provide personalized, high-quality care in a warm and welcoming environment. We foster a strong sense of community while honoring the unique identities, preferences, and stories of each resident. Our team is committed to upholding values of excellence, compassion, and respect as we strive to improve the quality of life for every individual we serve.