Social Service Director

Peaks Healthcare; Casper (WY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Employee Referral Bonus Program

Professional development opportunities

Supportive leadership environment

Job summary

Peaks Healthcare is seeking a compassionate Social Services Director to lead the facility’s social services program and serve as Abuse Coordinator. You will advocate for residents and families, coordinate discharge planning, and ensure regulatory compliance while collaborating with leadership and external agencies.

The role emphasizes resident rights, care transitions, and psychosocial support, reporting to the Executive Director as part of the management team.

Qualifications

• Bachelor's degree in Social Work (BSW) is required; MSW preferred.
• Current state licensure or professional credentials as required.
• Experience in skilled nursing, long-term care, healthcare, or geriatric social services preferred.
• Experience with abuse reporting, investigations, resident advocacy, or regulatory compliance preferred.

Responsibilities

• Complete psychosocial assessments for new admissions and update assessments as required.
• Advocate for resident needs, preferences, goals, dignity, and rights during care conferences.
• Provide support and education to residents and families throughout the stay.
• Assist residents and families with navigating healthcare, financial, and social-service resources.
• Coordinate discharge planning beginning at admission and throughout the resident's stay.
• Assess discharge goals, barriers, support systems, and community-resource needs.
• Coordinate referrals for home health, hospice, DME, transportation, and community programs.
• Assist residents and responsible parties in understanding discharge recommendations and next steps.
• Serve as an advocate for resident rights and handle grievances and follow-up.
• Maintain complete and confidential social services documentation and ensure privacy standards.

Skills

Advocacy

Care coordination

Interdisciplinary collaboration

Resident rights

Education

Bachelor's in Social Work (BSW)

Master's in Social Work (MSW) preferred

Current state licensure/certification

Tools

EHR systems

Job description

Social Services Director / Abuse Coordinator

Why Join Our Team?

Joining our team means becoming part of an organization committed to protecting resident rights, supporting emotional and psychosocial well-being, and providing compassionate, person-centered care. The Social Services Director is an integral member of facility leadership and serves as an advocate for residents and families throughout their care journey.

• Collaborative, interdisciplinary leadership environment
• Meaningful role advocating for residents and families
• Opportunities for professional growth and development
• Direct impact on resident rights, quality of life, and successful care transitions

Position Overview

We are seeking a compassionate, organized, and knowledgeable Social Services Director to lead the facility’s social services program and serve as the designated Abuse Coordinator.

The Social Services Director is responsible for providing medically related social services designed to support each resident’s highest practicable physical, mental, and psychosocial well-being. This position provides resident and family support, psychosocial interventions, care planning, discharge coordination, grievance resolution, resident advocacy, and interdisciplinary collaboration.

As the Abuse Coordinator, this position also plays a critical role in coordinating the facility’s response to allegations involving abuse, neglect, exploitation, mistreatment, or misappropriation of resident property. The Social Services Director works closely with the Executive Director, Director of Nursing, facility leadership, and appropriate external agencies to support timely reporting, investigation, documentation, follow-up, and regulatory compliance.

This position is a member of the facility’s management team and reports directly to the Executive Director.

Key Responsibilities

Resident Support & Psychosocial Services

• Complete psychosocial assessments for new admissions and update assessments as required

• Participate in resident care conferences and advocate for resident needs, preferences, goals, dignity, and rights

• Provide support and education to residents and families throughout the resident's stay

• Assist residents and families with navigating healthcare, financial, community, and social-service resources

Care Coordination & Discharge Planning

• Coordinate resident discharge planning beginning at admission and throughout the resident's stay

• Assess resident discharge goals, barriers, support systems, and community-resource needs

• Coordinate referrals for home health, hospice, durable medical equipment, transportation, community programs, and alternative living arrangements as appropriate

• Assist residents and responsible parties in understanding discharge recommendations, available resources, and next steps

Resident Rights, Advocacy & Grievances

• Serve as an advocate for resident rights, preferences, choices, dignity, and quality of life

• Receive, document, investigate, and assist with resolving resident and family grievances

• Track grievances and ensure appropriate follow-up and communication with residents, families, and facility leadership

Care Planning, MDS & Documentation

• Maintain complete, accurate, timely, and confidential social services documentation

• Document resident interventions, family communications, grievances, discharge planning activities, referrals, and follow-up

• Maintain records in accordance with facility requirements and applicable privacy and confidentiality standards

• Support survey readiness by maintaining organized and compliant social services records

• Report directly to the Executive Director regarding resident concerns, social services operations, grievances, abuse-related matters, discharge barriers, and emerging risks

• Collaborate closely with nursing, therapy, dietary, activities, admissions, business office, and other departments

• Maintain professional relationships with community agencies and external healthcare partners

Qualifications

• Bachelor's degree in Social Work (BSW) required; Master's degree in Social Work (MSW) preferred

• Current state licensure, certification, or other professional credentials as required for the position

• Previous experience in skilled nursing, long-term care, healthcare, or geriatric social services preferred

• Experience with abuse reporting, investigations, resident advocacy, or regulatory compliance strongly preferred

Benefits

• Competitive compensation

• Health, dental, and vision insurance

• 401(k) retirement plan

• Paid Time Off (PTO)

• Employee Referral Bonus Program

• Professional development opportunities

• Supportive and collaborative leadership environment

Grow With Us

We are committed to developing leaders who are passionate about resident advocacy, regulatory excellence, and improving quality of life. The Social Services Director has the opportunity to develop expertise across resident advocacy, behavioral health, care transitions, regulatory compliance, interdisciplinary leadership, and facility operations.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristic in accordance with applicable federal, state, and local laws.

Reasonable Accommodation

We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants requiring assistance should contact Human Resources.

Physical Requirements

• Ability to move throughout the facility and regularly meet with residents, families, and staff

• Ability to sit, stand, walk, bend, and perform administrative responsibilities for extended periods

• Ability to operate standard office equipment and electronic health record systems

• Ability to respond promptly to resident concerns, allegations, investigations, and urgent psychosocial situations

• Ability to perform the essential functions of the position with or without reasonable accommodation