Director of social services

Bond Health; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan

Job summary

Bond Health in Queens is seeking a Director of Social Services to oversee a structured therapeutic program for homeless families in a transitional residence. The role includes on-call duties and ensures comprehensive case management and contract compliance.

The ideal candidate holds a Master’s degree in Social Work or related field with at least three years of relevant experience and licenses (LMSW/LCSW, or related).

Qualifications

• Master's degree and three years of applicable experience.
• License in LMSW, LCSW, Mental Health Counseling, Counseling/Guidance, or Art Therapy.
• Supervisory experience preferred.
• Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.

Responsibilities

• Ensure intake within 48 hours of assignment to a case manager.
• Monitor client intakes and move-outs using CTS and other rosters.
• Oversee all client cases and ensure monthly tracking forms are completed.
• Meet with community agencies to assist with high risk case conferences as needed.
• Communicate with peers in other programs on issues related to client progress.
• Understand all aspects of contract requirements and communicate this to staff.
• Supervise four direct reporting staff and their subordinates to ensure tasks are completed.
• Set and achieve monthly performance targets in line with contract requirements.
• Teach and coach staff on engaging clients to maintain housing entitlements.
• Conduct weekly client progress reviews with staff.
• Perform periodic internal chart reviews and QA measures to ensure quality service delivery.
• Respond to critical incidences that require immediate attention.
• Access client data using CTS, New York City Way, and 4002 System.
• Prepare contract reports and statistical information for management and funders.
• Assist in analyzing program and demographic data for improvements.
• Organize onsite and offsite training opportunities for staff development.
• Assist the Senior Program Manager in providing oversight in their absence.
• Confer with management on programmatic and personnel issues.
• Attend staff/funder/outside agency meetings as requested.
• Facilitate weekly meetings with social service staff to address client issues and progress.
• Review and sign time sheets.
• Prepare performance appraisals for direct reports.

Skills

Staff supervision

Program management

Community liaison

Client relations

Education

Master's degree in Social Work or related field

Tools

CTS (Client Tracking System)

New York City Way

4002 System

Job description

Director of Social Services needed in Queens
Full time position
On-call required

This location offers families a supportive, structured therapeutic, safe, and drug-free facility. It provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families. The three story facility has rooms of various sizes, common areas and provides on-site security and social services.

Responsibilities:

• Ensure that newly admitted clients receive social service intake with 48 hours of assignment to case manager.
• Monitor and track client intakes and move-outs utilizing Client rosters to update the Landing master roster daily.
• Oversee all Client cases and ensure that monthly tracking forms are completed and submitted to Client.
• Meet with community agencies to assist with high risk case conferences as needed.
• Communicate with peers in other programs on issues related to client progress.
• Understand all aspects of contract requirements and communicates this understanding to staff.
• Supervise a minimum of four direct reporting staff and their subordinates to ensure that clients complete tasks (such as gaining entitlements, employment and housing options).
• Work with staff to set and achieve realistic monthly performance targets in accordance with contract requirements (such as completing ILPs, inspections, monitoring families with children age 0-24 months, Client, LTS families and housing placements).
• Teach, coach and work with direct staff regarding how to interact with and/or engage clients to maintain entitlements to become eligible for housing subsidies.
• Conduct weekly client progress reviews with staff.
• Conduct periodic internal chart reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients.
• Respond to critical incidences that require immediate attention.
• Access client data using various tracking and program databases (i.e. - Client Tracking System (CTS), New York City Way, 4002 System).
• Prepare contract reports and statistical information for both management and funder use.
• Assist in the analysis of program and demographic data to make programmatic improvements.
• Organize onsite and offsite training opportunities for professional development of staff.
• Assist the Senior Program Manager in providing oversight for all aspects of the program in his/her absence.
• Confer with the Senior Program Manager, and/or other management staff as needed regarding programmatic and personnel issues.
• Attend staff/funder/outside agency meetings as requested.
• Facilitate weekly meetings with social service staff to address client issues and progress.
• Review and sign time sheets.
• Prepare performance appraisals for direct reporting staff.

Requirements:

• Master's degree and three years of applicable experience.
• A license is required of these Master's Degrees: Social Work (LMSW or LCSW), Mental Health Counseling, Counseling/Guidance, Art Therapy).
• Supervisory experience is preferred.
• Must sign NYC DOH/MH attestation stating that candidate has not been the subject of a founded child abuse report.

Benefits: A comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.