Overnight Assistant Manager - Room Operations (Front Office)

Marriott Philadelphia Airport; Philadelphia (Philadelphia County); On-site; USD 39,000 - 43,000; Part time

Benefits offered by this job

Bonus eligible

Job summary

JW Marriott in Philadelphia is seeking an entry-level management professional to support Rooms Operations, including Housekeeping, Recreation, Laundry, Staff, AYS and Concierge/Guest Services. You will help execute guest arrival/departure procedures and uphold cleanliness standards while aiming to satisfy guests and meet budget targets.

The role emphasizes supervising daily activities, coordinating schedules, and ensuring proper reporting and compliance with loss prevention policies.

Qualifications

• High school diploma or GED required.
• 3 years experience in guest services, front desk, housekeeping, or related area.
• 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; 1 year related experience.

Responsibilities

• Opens and closes Front Desk shifts and ensures shift checklists are completed.
• Reviews room operations reports and relevant data.
• Learns the functions of Reception, Housekeeping, Recreation, Laundry, and Concierge/Guest Services.
• Operates department equipment and reports malfunctions.
• Ensures staff have supplies and uniforms needed for daily duties.
• Assists in reviewing guest feedback and supports guest satisfaction goals.

Skills

Guest services

Front desk

Housekeeping

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Job description

Additional Information

Job Number 26141412

Job Category Rooms & Guest Services Operations

Location 1 Arrivals Road Terminal B, Philadelphia Arpt, PHILADELPHIA PA 19153, United States VIEW ON MAP (https://www.google.com/maps?q=1%20Arrivals%20Road%20Terminal%20B%2C%20Philadelphia%20Arpt%2C%20PHILADELPHIA%20PA%2019153%2C%20United%20States)

Schedule Part Time

Located Remotely? N

Position Type Management

Pay Range: $28.35-$31.25 per hour

Bonus Eligible: Y

JOB SUMMARY

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting the Management of Rooms Operations Activities

• Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Runs and reviews critical information contained in room operations reports.
• Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Handles employee questions and concerns.
• Effectively schedules employees to business demands and tracks employee time and attendance.

Contributing Information to Support Managing to Budget

• Supervises same day selling procedures to maximize room revenue and property occupancy.
• Verifies accuracy of room rates to maximize revenue opportunities
• Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
• Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of Room Operations on the overall property financial goals and objectives.

Providing for and Managing the Guest Experience

• Assists in the investigation of employee and guest accidents.
• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
• Assists in the review of comment cards and guest satisfaction results with employees.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work,begin your purpose,belong to an amazing global team, andbecome the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work,begin your purpose,belong to an amazing global team, andbecome the best version of you.