Director of Service Operations

Optimus Technologies; Pittsburgh (Allegheny County); On-site; USD 100,000 - 130,000; Full time

Job summary

Optimus Technologies, a leader in clean energy solutions, is seeking a Director of Service Operations in Pittsburgh. This role focuses on optimizing field service operations and building partnerships to enhance service delivery for their innovative Vector and SMARTFuel Systems. The ideal candidate will have extensive experience in diesel systems and a passion for alternative energy.

Qualifications

• 7+ years in diesel engine or vehicle systems service.
• 3+ years in a senior management role.
• Experience in heavy-duty trucking or clean technology.

Responsibilities

• Oversee planning and execution of system installations.
• Lead internal Field Service Technicians and Engineers.
• Develop external vendor and service partner networks.

Skills

Leadership

Technical Expertise

Project Planning

Analytical Skills

Communication

Education

Relevant Certifications (e.g., ASE)

Tools

Fleet Service Tools

Scheduling Platforms

Inventory Systems

Remote Diagnostics Tools

Job description

Optimus Technologies is a clean energy technology company based in Pittsburgh, PA. Optimus manufactures the Vector System, an advanced fuel system technology that enables diesel engines to operate on 100% biodiesel. The Vector System is designed for medium and heavy-duty fleet applications, where emissions reductions are challenging or impossible to achieve in a cost-effective manner through other means. The Vector System integrates into existing operations to facilitate a seamless transition to low-carbon fuels.

Optimus’ Vector System is in use with leading municipal and private fleets throughout the country, enabling them to achieve near-zero carbon emissions while reducing their fuel and fleet operating costs.

Optimus Technologies is seeking a strategic, technically skilled, and people-focusedDirector of Service Operationsto lead both our internal Field Services team and our growing network of external vendors and service partners. This critical leadership role is equally focused on optimizing hands-on field execution and building the scalable external infrastructure necessary to support installation, diagnostics, maintenance, and support of our Vector and SMARTFuel Systems.

In addition to overseeing daily operations and leading our Field Service Diesel Technicians, the Director will proactivelydevelop and strengthen relationships with third-party installers, service providers, and fleet maintenance partners to ensure nationwide support readiness and service excellence.The Director will also serve as a primary collaborator with internal stakeholders—Engineering, Product Development, Operations, and Customer Success—to translate field insights into actionable product and process improvements.

This role requires a forward-thinking leader with a systems mindset—someone who thrives at the intersection of people, data, and process. Success in this role means delivering an exceptional service experience for customers, improving system uptime and performance, and helping to shape the future of Optimus’ product and service offerings through data-driven insight and strategic execution.

This is a full-time position to be based in Pittsburgh, PA. Optimus is a fast-growing technology company; all employees must be self-directed and capable of managing multiple duties within the company. This position will allow for a wide range of growth and new opportunities in a flexible and evolving work environment.

Optimus is proud to be an equal opportunity employer. People of color, LGBTQ+ people, people with disabilities, veterans and members of other historically disenfranchised groups are strongly encouraged to apply.. If you are unsure about being qualified for this position after reading the responsibilities and requirements, please apply anyway! We are most excited to work with individuals who learn quickly and have a passion for clean energy solutions.

Responsibilities

• Oversee planning, coordination, and execution of Vector and SMARTFuel system installations, diagnostics, maintenance, and repairs.
• Provide day-to-day leadership for internal Field Service Technicians, Service Writers, and Field Engineers, ensuring excellence in technical performance, safety, professionalism, and customer interaction.
• Develop and oversee a high-performing external network of vetted vendors and service partners, ensuring properonboarding, certification, service delivery quality, and alignment with Optimus standards.
• Establish new regional service centers and partner installation sites to expand Optimus’ service footprint and meet growing customer demand.
• Bring partnership development expertise to identify and secure partnerships with third-party service providers, installers, and fleet maintenance organizations, ensuring alignment with Optimus’ growth and customer support strategies.
• Establish scalable systems, service workflows, and data reporting structures to drive clarity, accountability, and consistency across internal teams and external partners.
• Implement, track, and analyze service performance metrics (KPIs), issue trends, repair order data, and field service efficiency to continuously improve operations.
• Synthesize field and service data into actionable product insights; partner with Engineering to influence product enhancements and design improvements based on real-world service outcomes.
• Ensure all service and maintenance activities meet contractual obligations, including warranty adherence, regulatory compliance (e.g., DOT, OSHA), and recall campaign execution.
• Forecast labor, resource, travel, and expense needs to support field operations; manage scheduling, travel protocol compliance, and oversee capital and tool allocation to ensure operational readiness and budget alignment. Forecast labor, resource, travel, and expense needs to support field operations; manage scheduling, travel protocol compliance, and oversee capital and tool allocation to ensure operational readiness and budget alignment.
• Champion a customer-centric culture across all service touchpoints; personally support resolution of escalated service challenges and partner with Customer Success to ensure a seamless customer experience.
• Vet and evaluate new vendors and service partners to ensure operational alignment, regional coverage, and the ability to scale with business growth.
• Develop and maintain centralized systems for asset management, including vehicles, tools, and parts, ensuring availability, condition tracking, and optimized deployment.
• Continuously assess internal and external service delivery models to identify opportunities for preventative improvements, cost savings, and long-term efficiency gains.

Qualifications & Experience

• 7+ years of experience in diesel engine or vehicle systems service and support, including at least 3 years in a senior management or director-level role—preferably in heavy-duty trucking, transportation, or clean technology sectors.
• Proven success leading decentralized field teams, including technicians and service advisors, while managing relationships with external vendors and service partners.
• Demonstrated experience vetting, building, and scaling third-party service networks, including contract negotiation, performance oversight, and partner development across regional markets.
• Deep technical expertise in automotive engine systems, with strong diagnostic, troubleshooting, and root cause analysis capabilities.
• Demonstrated experience with fleet service tools and software, including scheduling platforms, inventory systems, and remote diagnostics tools.
• Strong competencies in project planning, workforce forecasting, logistics coordination, service standard development, and operational leadership.
• Experience gathering and analyzing repair order data and service KPIs to drive continuous improvement and inform product and engineering decisions.
• Proven ability to collaborate cross-functionally across Engineering, Product Development, Operations, and Customer Success, and to represent service operations in executive discussions.
• Strong analytical and financial acumen with a data-driven approach to forecasting, budgeting, and operational performance.
• Effective communicator with high emotional intelligence and a track record of mentoring, motivating, and retaining technical and field staff.
• Willingness to travel regularly across Optimus’ U.S. and Canadian customer base, balancing hands-on field support with strategic planning.
• Relevant certifications (e.g., ASE) and active participation in professional organizations such as TMC or NAFA are preferred, reflecting commitment to industry best practices and continuous improvement.
• Forward-thinking and proactive operator who thrives on solving problems before they arise.
• Customer satisfaction-obsessed and focused on building long-term relationships with internal and external partners
• Leads based on building trust and strong relationships while driving service excellence
• Highly strategic, but not afraid to roll up their sleeves.
• Comfortable working in a fast-paced environment with a dispersed team
• Career-driven, growth-minded, and ready to make a major impact.

Other Job Requirements

• A passion for alternative energy solutions
• Valid driver’s license with acceptable driving record
• Domestic travel, as required (up to 50%)
• Flexible hours of operation

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