Director of Service Delivery & Resilience

University of Nottingham School of Humanities; Campus (IL); Hybrid; USD 150,000 - 183,000; Full time

Benefits offered by this job

Hybrid working arrangement

30 days holiday + bank holidays

Staff development & career progression

Job summary

Director of Service Delivery & Resilience at the University of Nottingham leads the transformation of service delivery across the university’s global digital estate. You will define strategies, resilience frameworks and operating models to ensure robust, scalable and customer-focused digital services.

You will oversee service management, business continuity, disaster recovery and major incident response, driving improvement with governance and performance insights, while fostering a

Qualifications

• Experience leading large-scale IT operations and service delivery.
• Proven ability to drive organisational transformation across complex estates.
• Strong stakeholder engagement and supplier management capabilities.

Responsibilities

• Define and deliver a clear vision for service delivery, resilience and security.
• Oversee service management, business continuity, disaster recovery and major incident response.
• Lead continuous improvement, governance and operating models aligned to university strategy.
• Collaborate with DTS and campus partners to balance stability with innovation.

Skills

Large-scale IT operations

Service management

Organisational transformation

Stakeholder engagement

Supplier management

Crisis leadership

Job description

Salary

£113,200 to £138,400 per annum, depending on skills and experience.

Area

CDO Office

Location

Jubilee Campus

Salary

£113,200 to £138,400 per annum, depending on skills and experience.

Closing Date

Friday 16 October 2026

Interview Date

To be confirmed

Reference

DTS1895726X1

Following the appointment of a new Chief Digital & Information Officer (CDIO) and internal restructure of our Senior Leadership Team (SLT), Digital & Technology Services (DTS) are seeking an outstanding leader to join us as Director of Service Delivery & Resilience. Reporting directly to the CDIO, this strategic role will lead the transformation of service delivery across the University of Nottingham’s global digital estate.

As the senior leader responsible for service delivery, operational excellence and resilience, you will define and deliver a clear vision for a secure, reliable and customer-focused digital ecosystem. You will lead the development of service strategies, resilience frameworks and operating models that ensure our technology services remain robust, scalable and aligned to the university’s strategic ambitions.

You will oversee service management, business continuity, disaster recovery and major incident response, while driving continuous improvement through industry best practice, performance insight and effective governance.

Working closely with colleagues across DTS and the wider University, you will champion a proactive, resilience-first culture that balances operational stability with digital innovation.

We are seeking a highly credible leader with significant experience in large-scale IT operations, service management and organisational transformation. You will bring strong stakeholder engagement, supplier management and crisis leadership capabilities, alongside a passion for delivering exceptional digital services.

Join us and help shape the University of Nottingham's digital future

What The University Offers

• A friendly, diverse, and supportive working environment
• A hybrid working arrangement with the blended approach of home and office working
• Generous holiday entitlement of 30 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more.

Further information is available in the role profile.

Your working hours will be 36.25 hours per week. If you are interested in part-time work (minimum 29 hours per week), we may also consider job share arrangements.

Further Details

• Job Description/Role Profile

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this very diversity is vital to our success, it is fundamental to our values and enriches life on campus.

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme.

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.