Director of Security Services

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 120,000 - 272,000; Full time

Job summary

UCLA Health is seeking a senior leader to oversee Security Services across the UCLA Health system, including hospitals, ambulatory clinics, and administrative facilities.

You will manage daily security operations, supervise personnel, oversee alarm monitoring and CCTV, develop security policies, and collaborate with executive leadership, clinical departments, and law enforcement to ensure safety, compliance, and high service standards.

Qualifications

• Bachelor's degree required.
• California Security Guard Card within 90 days.
• IAHSS Basic Certification.
• BLS from AHA or Red Cross within 6 months of hire.
• 10+ years of supervisory or management experience overseeing security personnel.
• Knowledge of Joint Commission, DPH, HIPAA requirements.

Responsibilities

• Provides leadership and operational oversight for Security Services across UCLA Health locations.
• Manages daily security operations and supervises security personnel.
• Oversees alarm monitoring and CCTV systems; develops security policies and procedures.
• Serves as liaison to executive leadership, clinical departments, law enforcement, and regulators.
• Ensures compliance with regulatory requirements and a culture of safety and service excellence.

Skills

Security leadership

Incident response

Regulatory compliance

Communication

Staff training

Policy development

CCTV monitoring

MS Office

Education

Bachelor's degree

Tools

MS Office

Security software

Alarm monitoring

CCTV systems

Job description

Description

Serving at UCLA Health will give you the opportunity to use
your specialized abilities to help improve the lives of our patients, their
families, and your fellow UCLA Health team members. You'll provide critical support that makes healing happen. We'd love to have you join us.

As a key leader within Security Services, you will play a
vital role in advancing a culture of safety, service excellence, and
operational consistency across the UCLA Health system. The Security Services
Department supports the safety and protection of all hospitals, ambulatory
clinics, and administrative locations through 24/7 coverage, centralized alarm monitoring, incident response, access control management, and close coordination with law enforcement. This team is essential to patient experience, staff safety, asset protection, and regulatory compliance, ensuring a high-reliability approach to safety across every UCLA Health site.

Provides leadership and
operational oversight for Security Services across the UCLA Health system,
including all hospitals, ambulatory clinics, and administrative facilities.
Manages daily security operations, supervises security personnel, and ensures a safe and secure environment for patients, visitors, staff, and providers.
Oversees systemwide alarm monitoring, and departmental training programs.
Develops, standardizes, and implements security policies, procedures, and performance standards across all UCLA Health locations. Serves as a key liaison to executive leadership, clinical departments, law enforcement agencies,
regulatory bodies, and external partners. Ensures compliance with all applicable regulatory requirements and supports a culture of safety, service excellence, and continuous improvement throughout the health system.

Salary Range: $119,700 - $272,200 / annually

Qualifications

• Bachelor's degree required.
• California Security Guard Card needed within 90 days.
• IAHSS Basic Certification.
• Basic Life Support (BLS) from American Heart Associationor American Red Cross, needed within 6 months of hire.
• 10+ years of supervisory or management experience overseeing
  security personnel.
• Knowledge of regulatory standards (Joint Commission, DPH, HIPAA) - Required
• Knowledge of security operations, emergency
  response, and fire/life safety systems
• Ability to supervise, train, and evaluate
  staff
• Strong communication and interpersonal
  skills
• Ability to develop and implement policies
  and procedures
• Proficiency in incident reporting and
  documentation
• Ability to manage alarm monitoring and CCTV
  systems
• Skill in conflict resolution and
  de-escalation
• Ability to collaborate with
  multidisciplinary teams
• Strong decision-making and criticalthinking
  skills
• Proficiency with MS Office and security
  software systems
• Ability to manage multiple priorities in a
  fastpaced
  environment
• Ability to define effective security
  processes to meet department standards and organization goals.
• Knowledge of
  organization, HR and UC policies and processes.
• Knowledge of relevant security
  industry federal, state and local laws and regulations.
• Leadership skills in
  employee development to grow assigned manager and supervisor leadership skills,
  leading and guiding them to achieve objectives, manage conflicts, and develop
  and maintain high standards of safety and security.
• Verbal and written
  communication skills to address critical, sensitive situations that require privacy.
• Strong abilities to actively listen, and change the thinking of, or
  gain acceptance from, management.
• Skills to organize, simplify and increase
  efficiency of security processes and procedures while maintaining standards and compliance.
• Strong problem solving skills to evaluate complex or new issues and identify options for resolution when no precedent exists.
• Ability to quickly
  identify options for resolution and solve problems under pressure.
• Interpersonal skills to maintain professional relationships with peers,
  patients, senior management, assigned staff and coordinate security programs
  across functions.
• Commitment to service excellence and patient experience.

Preferred

• IAHSS Supervisor Certification.