Director of Security & Client Operations

SecurNation; Kansas City (MO); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Basic Life Insurance

AD&D

Short-Term Disability Insurance

Medical and Dental Insurance

Hospital Indemnity

401(k) Retirement Plan

Job summary

Velociti Services seeks a Director of Security to lead security operations across client locations, develop leaders, and establish standardized processes. The role requires overseeing budgets, staffing, and incident response while maintaining strong client relationships and ensuring regulatory compliance.

The ideal candidate will bring seven+ years in security operations, contract security experience, and the ability to deploy consistent procedures across multiple sites.

Qualifications

• Seven+ years of progressive security operations experience, including leading managers or multiple client locations.
• Bachelor’s degree preferred; related experience considered.

Responsibilities

• Oversee daily security operations across assigned accounts, ensuring compliance with client requirements, company policies, and applicable regulations.
• Lead, coach, and develop security managers, supervisors, and officers.
• Establish and maintain post orders, standard operating procedures, emergency response plans, and service standards.
• Build strong client relationships, resolve concerns, and regularly evaluate service performance.
• Conduct site assessments and recommend staffing, training, equipment, and security procedure improvements.
• Oversee staffing, scheduling, attendance, and overtime to control labor costs.
• Partner with Talent Acquisition and HR on recruiting, onboarding, and employee relations.
• Ensure officers maintain licenses, certifications, and training.
• Direct incident response, oversee investigations, and ensure timely reporting and corrective action.
• Manage account budgets and monitor labor expenses, profitability, and financial performance.
• Track operational metrics and report on service quality and results.
• Lead new account transitions and start-ups, coordinating staffing and client communication.
• Support business development through site visits and proposals.
• Coordinate with law enforcement and external partners as needed.
• Remain on call at all times, including nights, weekends, and holidays.

Skills

Leadership

Security management

Client relations

Budget management

Risk assessment

Communication

Education

Bachelor’s degree (preferred) in criminal justice or related field

Tools

MS Office

Security workforce management systems

Job description

Velociti Services seeks a Director of Security to lead security operations across client locations, develop leaders, and establish standardized processes. The role requires overseeing budgets, staffing, and incident response while maintaining strong client relationships and ensuring regulatory compliance.

The ideal candidate will bring seven+ years in security operations, contract security experience, and the ability to deploy consistent procedures across multiple sites.