Director of Sales Operations

inspiraeducation; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Inspira Education is seeking a growth-focused Revenue Operations leader to partner with our CEO and cross-functional teams to optimize the sales funnel, identify opportunities, and build AI-powered tools that empower the sales team.

You will analyze data, listen to customer conversations, develop workflows, and run experiments to improve conversion, revenue per consultation, and sales productivity across channels and programs.

Qualifications

• Approximately 5-8 years of relevant experience across Revenue Operations, Sales Operations, GTM Strategy, Growth, or commercial business operations.
• Relevant experience managing and growing a team.
• Strong sales judgment developed through direct selling or close, sustained work with a sales team.
• Hands-on experience configuring a CRM, building workflows, and using data to diagnose business problems.
• Practical experience building AI tools or automations that other people actually use.
• Strong analytical skills, including comfort with spreadsheets, funnel analysis, dashboards, and experiment measurement.
• The ability to move from an ambiguous problem to a working solution with limited direction.
• Clear communication and the ability to earn trust with salespeople, technical partners, and senior leaders.
• Pricing, packaging, competitive research, or launching ne

Responsabilités

• Analyze the full customer journey—from lead acquisition and consultation booking through enrollment—to identify where we lose opportunities and how to improve.
• Turn funnel data, sales conversations, and lost-deal patterns into specific actions around qualification, recommendations, follow-up, and closing.
• Build reporting that helps the team understand conversion, average package value, sales cycle, acquisition efficiency, and performance by channel, program, and salesperson.
• Partner with sales leadership to implement improvements and measure their impact.
• Regularly review prospect calls and work directly with Enrollment Managers to understand customer needs, objections, and buying decisions.
• Study market offerings, pricing, positioning, sales experiences, and proof of outcomes.
• Translate those insights into recommendations for new programs, bundles, package features, and positioning.
• Partner with delivery teams to assess feasibility and economics, launch pilots, and determine what should scale.
• Personally prototype and build tools that help our sales team prepare for calls, recommend programs, create proposals, follow up, and access relevant information.
• Use AI-assisted coding, low-code tools, and workflow automation to move quickly from an idea to a working solution.
• Connect tools with our CRM and existing systems, with appropriate attention to data quality, permissions, and reliability.
• Own rollout, documentation, adoption, and ongoing improvement; measure whether tools save time and improve results.
• Own improvements to CRM workflows, lead routing, pipeline stages, follow-up automation, and sales-to-Student-Success handoffs.
• Maintain clear definitions and reliable data so teams can make decisions from a consistent view of performance.
• Identify manual work and operational bottlenecks, then implement practical solutions.
• Prioritize projects based on expected commercial impact and effort, and carry them through to completion.

Connaissances

Revenue Operations

Sales Operations

GTM Strategy

Growth

CRM configuration

Workflow building

AI tools / automation

Data analysis

Communication

Team leadership

Outils

CRM

Low-code tools

Workflow automation

AI tooling

Description du poste

About Inspira Education

Inspira Education Group is one of the fastest-growing edtech startups in the US. We started with a simple mission to democratize access to high-quality coaching so that every student in the world has an equal opportunity to access the best opportunities.

As the world's leading network of top admissions coaches in medical, legal, business, and college studies, we're building software and services in one place-disrupting long-entrenched application processes with products and experiences that strive to provide an equal platform for candidates from diverse backgrounds worldwide.

As one of the fastest-growing edtech firms in the world, we are backed by some of the leading venture capital firms and investors in the world, including Zeev Ventures, Quiet Capital, Craft Ventures and Jeff Fluhr (Founder of Stubhub).

About the Role

We're looking for someone with strong sales instincts, analytical depth, and a builder mindset to help us grow revenue and improve how we sell.

You’ll work directly with our CEO and Co-Founder and partner with Sales, Marketing, and Operations to identify opportunities, develop solutions, and put them into practice. Your work will span sales funnel optimization, customer and competitive insights, pricing and packaging, and building AI-powered tools that make our sales team more effective.

You’ll personally analyze data, listen to customer conversations, build workflows and tools, and run experiments. Success means delivering measurable improvements in conversion, revenue per consultation, and sales productivity.

What You’ll Do

Revenue strategy and sales performance

• Analyze the full customer journey-from lead acquisition and consultation booking through enrollment-to identify where we lose opportunities and how to improve.
• Turn funnel data, sales conversations, and lost-deal patterns into specific actions around qualification, recommendations, follow-up, and closing.
• Build reporting that helps the team understand conversion, average package value, sales cycle, acquisition efficiency, and performance by channel, program, and salesperson.
• Partner with sales leadership to implement improvements and measure their impact.

Customer insights, competitive intelligence, and new offers

• Regularly review prospect calls and work directly with Enrollment Managers to understand customer needs, objections, and buying decisions.
• Study market offerings, pricing, positioning, sales experiences, and proof of outcomes.
• Translate those insights into recommendations for new programs, bundles, package features, and positioning.
• Partner with delivery teams to assess feasibility and economics, launch pilots, and determine what should scale.

AI tools and automation

• Personally prototype and build tools that help our sales team prepare for calls, recommend programs, create proposals, follow up, and access relevant information.
• Use AI-assisted coding, low-code tools, and workflow automation to move quickly from an idea to a working solution.
• Connect tools with our CRM and existing systems, with appropriate attention to data quality, permissions, and reliability.
• Own rollout, documentation, adoption, and ongoing improvement; measure whether tools save time and improve results.

Revenue systems and processes

• Own improvements to CRM workflows, lead routing, pipeline stages, follow-up automation, and sales-to-Student-Success handoffs.
• Maintain clear definitions and reliable data so teams can make decisions from a consistent view of performance.
• Identify manual work and operational bottlenecks, then implement practical solutions.
• Prioritize projects based on expected commercial impact and effort, and carry them through to completion.

What You’ll Bring

• Approximately 5-8 years of relevant experience across Revenue Operations, Sales Operations, GTM Strategy, Growth, or commercial business operations.
• Relevant experience managing and growing a team
• Strong sales judgment developed through direct selling or close, sustained work with a sales team. You understand discovery, objections, buying motivations, and how deals progress.
• A record of personally delivering improvements in conversion, deal value, sales productivity, or revenue growth.
• Hands-on experience configuring a CRM, building workflows, and using data to diagnose business problems.
• Practical experience building AI tools or automations that other people actually use. You can show us what you built and explain your contribution.
• Strong analytical skills, including comfort with spreadsheets, funnel analysis, dashboards, and experiment measurement.
• The ability to move from an ambiguous problem to a working solution with limited direction.
• Clear communication and the ability to earn trust with salespeople, technical partners, and senior leaders.
• Particularly relevant experience
• Consultative B2C sales, education, marketplaces, or high-consideration services.
• Pricing, packaging, competitive research, or launching ne