Director of Sales Experience

Saks Fifth Avenue; Northern (KY); Hybrid; USD 126,000 - 157,000; Full time

Benefits offered by this job

Employee discount

Comprehensive benefits

Job summary

Neiman Marcus in the United States is seeking a Director of Sales Experience to lead the Client Development team, drive selling programs, and ensure a consistently premium customer experience on-site.

You will partner with Brand Experience, Merchants, Restaurants, and the Regional team to set store priorities, coach leaders, backfill for the GM, and translate corporate strategies into action that boosts loyalty and sales.

Qualifications

• 10+ years of luxury retail fashion experience.
• Senior management experience required.
• Proven track record leading large teams.
• Experience presenting to executives and collaborating with corporate partners.

Responsibilities

• Oversee Client Development team performance and goals.
• Communicate the store vision and goals to all team members.
• Advocate for Neiman Marcus values and lead a team to deliver premium customer service.
• Partner with Brand Experience, Restaurants, Merchants, Brands Manager and Regional team to fulfill store strategic efforts.
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM.
• Determine strategic objectives with Store GM and set priorities accordingly.
• Analyze customer behavior, trends, and preferences to adjust processes and standards.
• Lead Store Leadership Team meetings to foster trust, participation, and idea sharing.

Skills

Leadership

Strategic thinking

Communication

Team coaching

Tools

MS Office

Job description

**Job Description:******Director, Sales Experience********WHO WE ARE:******Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in *Pursuit of the Extraordinary*. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.******YOU WILL BE:******As a Director, Sales Experience , you are responsible for sales and adoption of selling programs, by facilitating partnerships departments, driving team towards goals, and applying team skills to build a customer-focused sales experience, all while being a steward of Neiman Marcus. The Sales Experience Director works on-site in your store location and you will report to the General Manager.******WHAT YOU WILL DO:***** **Oversee Client Development team performance and goals through management of Group Selling Managers*** **Communicate the store vision and goals to all team members*** **Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards*** **Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts*** **Support the Store GM in fulfilling their responsibilities, including backfilling for GM*** **Determine strategic objectives in partnership with Store GM and set priorities accordingly*** **Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards*** **Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.*** **Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results******WHAT YOU WILL BRING:***** **10+ years of relevant experience, luxury retail fashion experience*** **Prior retail senior management experience required*** **Track record achieving results across multiple businesses*** **History of building, motivating, and coaching teams*** **Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects*** **Excellent oral and written communication skills*** **Advanced proficiency with MS Office Product Suite******YOUR LIFE AND CAREER AT NEIMAN MARCUS:***** **Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation*** **Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate*** **Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)*** **An amazing employee discount******SALARY AND OTHER BENEFITS**:****The starting salary for this position is between $125,631 – 157,038 **annually**. Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.****This position is also eligible for bonus.******Benefits**: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).**