Director of Rooms

Four Seasons Hotels and Resorts; Miami (FL); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Health benefits

Free room nights

Travel discounts

Paid time off

Parental leave

401k plan

Culture & growth

Learning programs

Diversity programs

Job summary

Four Seasons Hotel Miami is seeking a Director of Rooms to lead the Rooms Division, including Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations and Guest Services, ensuring exemplary guest satisfaction and profitability. The leader will partner with Sales and Revenue to optimize occupancy and rates, while upholding the brand’s renowned standards.

The role demands 5–7 years in operations management within luxury hospitality, international experience, and a college

Qualifications

• Five to seven years’ experience across operations management roles in hospitality.
• International hospitality experience is required.
• Strong understanding of luxury residential/condominium operations.
• College degree in hotel/restaurant management or business administration, or equivalent experience.
• Willingness to work a flexible schedule including evenings, weekends and holidays.
• Some travel is required for training, conferences and events.

Responsibilities

• Provide leadership for the Rooms Division and related departments, setting standards of integrity and quality for long-term growth and profitability.
• Coordinate and manage the day-to-day rooms operations of the hotel.
• Directly supervise Department Heads in the Rooms Division and ensure clear communications and staff development.
• Monitor staff schedules and activities to maintain standards and guest satisfaction; perform inspections.
• Resolve guest complaints with hospitality, nurturing relationships with return guests and group contacts.
• Ensure financial goals for the division and resort are met.
• Act in safety, security, satisfaction and well-being of guests and employees, especially in emergencies.

Skills

Operations management

International experience

Luxury hospitality

Flexible schedule

Travel required

Education

Hotel/Restaurant management or business administration degree

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep.

Four Seasons Hotel Miami is looking for a Director of Rooms who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

About Us

Dominating Miami’s sparkling 70-storey skyline, Four Seasons Hotel Miami is a sleek landmark that combines contemporary luxury with resort-style amenities, just a block from Biscayne Bay. Conveniently accessible to the city’s prime attractions, the Hotel offers 182 guest rooms and 39 suites, an extensive spa and health club, bars and restaurants. As a centerpiece is a magnificent two-acre terrace featuring three outdoor swimming pools surrounded by 12 cabanas. The terrace also features a unique wading pool designed to resemble a palm orchard planted in the water and a poolside bar and lounge.

Four Seasons has been on FORTUNE magazine’s ‘100 Best Companies to Work For’ every year since 1998… Come and find out why! With over 99 hotels in 38 countries, Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service.

Oct 16, 2023

About the Position

The Director of Rooms forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort. The Director directs and controls the activities of the Front Desk, Reservations, Communications, Concierge, Housekeeping, Guest Relations and Guest Services. Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates.

Responsibilities

• Provide leadership and management for the Rooms Division by establishing plans of character, integrity, and quality which result in long-range continued growth and profitability of the division and Hotel.
• Coordinate and manage the day-to-day rooms operations of the hotel
• Directly supervises the Department Heads of the Rooms Division. Ensures thorough communications and follow-up on any problems, guest or employee requests or special requirements, and on resort initiatives. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed
• Reviews and monitors schedules of staff in all departments in the Rooms Division. Monitors their activities to assure that standards are being met, staff is being supported and guest needs are being met. Routinely inspects all areas of responsibility in the Rooms Division
• Resolves guest complaints from all areas of the resort, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests to provide personalized service.
• Assures that financial goals of the division and the resort are being met.
• Acts in all matters related to the safety, security, satisfaction and well-being of the Resort, guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.

Preferred Qualifications and Skills

• Five to seven years’ experience with diversity of Operations management positions.
• International hospitality experience is required.
• Candidates should bring a strong understanding of luxury residential and condominium operations.
• College degree preferably specializing in hotel/restaurant management or business administration, or equivalent experience is required.
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and be willing to accept assignments on as need basis, in order to promote teamwork. This may include some evenings, weekends, and holidays.
• Some travel is required for training, conferences, and special events.

Benefits Four Season Employees Enjoy

• Competitive Employee Health, Basic Dental and Vision Insurance
• Complimentary Rooms Nights at Four Seasons
• Exclusive discount and travel programs with Four Seasons
• Vacation, Sick and Holiday Pay
• Paid Parental Leave
• 401k plan with match
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• And so much more!

Four Seasons is an Equal Opportunity, Aff…; Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal