Director of Risk Management

NYC Health + Hospitals; New York (NY); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

NYC Health + Hospitals is seeking a seasoned Risk Manager to lead Kings County Hospital Center's risk management program. You will oversee incident investigations, data analysis, root cause analysis, and cross-functional collaboration to enhance patient safety and organizational learning.

The role requires a Master’s degree in risk management or related field and several years of hospital risk experience, with knowledge of NYPORTS, regulatory requirements, and HIPAA compliance.

Formación

• Master’s degree from an accredited college or university in Risk Management, Health Administration, Business Administration or related healthcare specialization.
• Bachelor’s degree from an accredited college or university in the described fields; advanced degree preferred.
• 3+ years of experience in risk management, control, and prevention within a hospital or healthcare setting; supervisory experience advantageous.
• Certified Professional in Healthcare Risk Management (CPHRM) or a current clinical designation may substitute for one year of experience.

Responsabilidades

• Process and manages comprehensive risk management, including quality and safety incidents.
• Collects and analyzes data to identify trends and root causes of events.
• Conducts NYPORTS and sentinel events investigations; leads RCA meetings and summaries.
• Acts as liaison to attorneys and H+H entities; advises on medico-legal matters and policy interpretation.
• Oversees regulatory reporting to NYPORTS, DOH, DOHMH, CMS, and TJC.
• Develops policies and procedures to ensure compliance with NYC Health + Hospitals standards.
• Maintains HIPAA confidentiality in all activities.
• Prepares staffing plans and supports performance appraisals; assists with hiring decisions.
• Plans priorities and manages projects to meet institutional demands.
• Delivers staff training on regulations and risk management.
• Drives quality optimization to improve patient care and safety.
• Provides executive support to the Chief Medical Officer.

Educación

Master’s degree in Risk Management/Health Administration/Business Administration

Bachelor’s degree in related field

Descripción del empleo

Marketing Statement

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.

Marketing Statement

Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:

Risk Management & Incident Investigation

• Process Management: Develops and manages the comprehensive risk management process, including incidents related to quality, safety, and asset loss.
• Data Collection & Analysis: Spearheads the collection and analysis of information (including VOICE data) to identify organizational trends, frequencies, and root causes of adverse events, accidents, medical errors, and claims.
• Root Cause Analysis: Investigates NYPORTS cases and sentinel events; prepares case summaries, conducts interviews, and leads debriefings and Root Cause Analysis (RCA) meetings to implement systemic solutions.
  

Legal, Regulatory & Compliance

• Liaison & Consultation: Acts as the liaison to attorneys, individuals, and H+H corporate entities. Provides consultation and direction to medical and administrative staff on legal issues, hospital policies, medico-legal matters, and malpractice litigation.
• Regulatory Reporting: Reviews incident reports and oversees mandatory reporting requirements to external regulatory and accrediting bodies, including NYPORTS, DOH, DOHMH, CMS, and TJC.
• Policy & Procedures: Versed in policy development and writing. Defines departmental objectives to influence, formulate, and reinforce compliance with NYC Health + Hospitals/Kings County wide, departmental, and unit-specific policies, procedures, and safety standards.
• Confidentiality: Strict adherence to patient rights and confidentiality in accordance with HIPAA standards.
  

Departmental Leadership & Management

• Operations & Staffing: Prepares staffing plans, manages schedules, assists with performance appraisals, and makes hiring decisions.
• Priority & Project Management: Demonstrates excellent planning and organizational skills. Able to handle multiple complex priorities, set timelines, and manage project success measures according to institutional demand.
• Staff Development: Provides training on regulations and leads, teaches, and conveys complex information understandably across all levels of the organization.
• Quality Optimization: Develops, implements, and optimizes programs to enhance patient care, ensuring safe, high-quality, and effective healthcare delivery.
• Executive Support: Performs other activities as assigned by the Chief Medical Officer (CMO).
  

Professional Core Competencies

• Communication & Presentation: Possesses superior verbal and written communication skills alongside engaging, dynamic presentation and data-display capabilities.
• Coaching & Team Dynamics: Nurtures a collaborative, high-energy environment built on teamwork and collective change. Demonstrates excellent listening skills and empathy to address individual concerns with effective follow-up actions.
• Professional Development: Actively participates in peer groups and in-service training to maintain currency with industry knowledge. Promotes a positive attitude that furthers the mission, vision, and values of the facility.
  

Minimum Qualifications

• Master’s degree from an accredited college or university in Risk Management, Health Administration,

Business Administration or in a related health care specialization, and three (3) years of experience in risk
management, control, and prevention, leading and implementing quality and risk management programs,
managing and analyzing risk data, and performing other functions related to risk management in a hospital or
a health care setting, one (1) year of which must have been in a responsible administrative, managerial or
supervisory capacity; or

• Bachelor’s degree from an accredited college or university in fields, as described in “1” above, and four (4)

years of risk management experience, as described in “1” above, two (2) years of which must have been in
a responsible administrative, managerial or supervisory capacity; or

• Bachelor’s degree in the disciplines as described in “1” above; and two (2) years of clinical, patient care or

equivalent experience in a hospital or health care setting, plus two (2) years of related experience, as listed
“1” above, one (1) year of which must have been in a responsible administrative, managerial or supervisory
capacity; or

• A satisfactory equivalent of education, training, and/or experience. Certified Professional in Healthcare Risk

Management (CPHRM) or current license and registration to practice as a Professional Nurse, Nurse
Practitioner or other similar clinical designation, may be substituted for one (1) year of experience, however,
all incumbents must have at least a bachelor’s degree and one (1) year of responsible administrative,
managerial or supervisory experience, as described in “1” above.