Director of Retirement Sales Activation

Human Interest; United States; Remote; USD 130,000 - 140,000; Full time

Job summary

A leading fintech company is seeking a Director of Sales Activation to enhance customer onboarding and drive operational efficiency. The ideal candidate will have extensive experience in sales management and a proven record of meeting performance metrics. Responsibilities include leading a high-performing team and streamlining implementation processes to ensure exceptional client outcomes. This role offers a competitive salary and comprehensive benefits, including a robust 401(k) plan and health insurance.

Benefits

401(k) plan with employer match

Comprehensive health plans

Parental leave

Mental health support

Work-from-home stipend

Team-building experiences

Qualifications

• 13+ years of total experience with 5+ years of management in sales or customer implementation.
• Demonstrated success with high volume metrics.
• Excellent written, oral, and interpersonal communication skills.

Responsibilities

• Drive efficiency and scalability within implementation processes.
• Lead and coach a team of Sales Activation Managers.
• Continuously improve onboarding experiences and performance metrics.

Skills

Leadership

Communication

Sales Strategy

Data Analysis

Performance Management

Education

Bachelor’s degree in a related discipline

Job description

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.

More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more.

About the role

The Director of Sales Activation is responsible for driving efficiency, scalability, and velocity within our implementation processes, ensuring a seamless and high-impact onboarding experience. This metrics-driven leadership role focuses on consistently increasing the volume of successfully launched plans while optimizing resources and operational workflows.

In this role, you will reimagine and refine sales activation strategies beyond traditional 401(k) implementation, identifying innovative ways to streamline processes and enhance automation. Leading a high-performing team, you will empower and support the Customer Onboarding teams and leaders, equipping them with the tools and frameworks needed to exceed performance metrics in a fast-paced, high-growth environment.

As part of the broader Revenue organization, you will play a pivotal role in shaping an integrated, frictionless customer experience - establishing onboarding as a core differentiator for Human Interest. Success in this role requires a data-driven mindset, cross-functional collaboration, and a passion for continuous improvement to scale operations efficiently while delivering exceptional client outcomes.

What you get to do every day

• Work closely with the Sales Activation Managers (SAM) to identify trends and strategies that will improve the onboarding timeline and experience
• Work with / coach your team of SAMs to improve the quality and effectiveness of the 90-day onboarding process and launch rates
• Assist in leading the onboarding support functions which includes setup, payroll connectivity, program management, quality assurance, and conversion onboarding
• Strategize and innovate scalable processes to drive higher volume of launched plans
• Actively work with the Product and Integration teams to eliminate manual processes and continue to drive automation within the customer onboarding experience
• Scale the team by identifying opportunities to automate and streamline the onboarding process
• Partner with Revenue Enablement, Revenue Leadership, Customer Support Operations and other teams to enhance current onboarding communication, collaboration, and resolving customer escalations
• Closely monitor key onboarding performance metrics and implement changes that will drive continual improvement
• Practice radical candor and performance management skills via overall people management to ensure alignment and growth of the organization
• This role will report into the Vice President of Sales Activation & ERISA

What you bring to the role

• You must be results a driven, confident, and dynamic leader that can quickly make key decisions to adjust the organization to meet business needs
• Ability to effectively communicate across the organization while inspiring and motivating the team to perform at a high level
• 13+ years of total experience with 5+ years of management in sales, customer implementation or related disciplines in a SaaS environment
• Demonstrated success working with high volume metrics
• Demonstrated success meeting or exceeding monthly quota’s
• Experience in SaaS and ability to work in a fast paced tech environment
• Excellent written, oral, presentation, and interpersonal communication skills
• Bachelor’s degree in a related discipline
• Experience evolving and optimizing people, processes, and tools
• Expertise managing and overseeing large complicated accounts and projects
• Ability to effectively facilitate change from executive level down
• Executive-level communication with the ability to effectively navigate and mediate conflict
• Strong people and performance management experience
• Work closely with cross functional teams with a broad range of startup and enterprise experience

Nice to have

• Experience and/or knowledge in the 401(k) industry

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

Our Operating Principles

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $130,000- $140,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.

Benefits -

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra: Enhanced Mental Health Support for Employees and dependents
• Carrot: Fertility healthcare and family forming benefits
• Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.