Director of Residential Services

State of North Carolina; North Carolina; On-site; USD 67,000 - 119,000; Full time

Job summary

A leading company is seeking a Director of Residential Services to oversee program administration for residential services. This role involves managing staff, developing policies, and ensuring compliance with standards. The ideal candidate will have a strong background in human services and experience in residential programming. Comprehensive benefits are offered, including health insurance and retirement plans.

Benefits

Health insurance

Retirement plans

Paid leave

Parental leave

Qualifications

• Three years of relevant experience, including one in residential programming.
• Experience supervising staff in residential care.

Responsibilities

• Oversees all components of program administration related to residential services.
• Manages employment, training, performance, and retention of quality direct support staff.

Skills

Knowledge of programming

Supervisory experience

Education

Master’s degree in human services

Bachelor’s degree

Job description

Position: Director of Residential Services

The Director of Residential Services oversees all components of program administration related to residential services. This role provides direction and supervision to three Developmental Services Managers (Lakeside Area Director, Summit Area Director, Cedar/Willow Area Director), three Sr. Health Care Supervisors, and an Active Treatment Coordinator. Responsibilities include overseeing all aspects of residential life, including the development, administration, and maintenance of residents' individual program plans (annual Person Centered Plans), and active treatment in compliance with Federal ICF Standards, State and Federal statutes, and facility policies and procedures.

The position involves managing employment, training, performance, and retention of quality direct support staff. Oversight of Person-Centered Plans should align with best practices, utilizing multidisciplinary approaches and implementing appropriate teaching objectives to support residents in acquiring and maintaining skills for independence. Collaboration with the Director of Professional Services, who oversees professional disciplines, is essential.

This role primarily involves developing center policies, disseminating information, interpreting standards, and managing performance through supervision and training. The position reports directly to the Human Services Director II (Assistant Facility Director) and works closely with them on planning, staffing, problem-solving, and service evaluation.

This position is designated Mandatory and must report or stay over during adverse weather events.

Salary Grade NC20; Recruitment Range $67,852.00 - $118,741.00

Position 60048667 - Program Services/Program Administration, 1st shift (8:00 am - 5:00 pm), Monday - Friday with rotating on-call

About J. Iverson Riddle Developmental Center

The J. Iverson Riddle Developmental Center in Morganton, NC, is an ICF-certified facility serving individuals with intellectual disabilities. We provide comprehensive residential care to citizens from 37 counties in western North Carolina. Our community fosters a caring environment where professionals support individuals of various ages and abilities.

Located just an hour from Charlotte and Asheville, our facility is nestled at the foot of the Blue Ridge and South Mountains, near Lake James and Pisgah National Forest, offering outdoor activities and scenic beauty.

Watch our story: https://vimeo.com/257210529 and learn more about the area: http://discoverburkecounty.com.

Qualifications and Requirements

• Knowledge of programming, person-centered plans, treatment, and behavioral support plans for individuals with intellectual/developmental disabilities in residential settings.
• Experience supervising staff in residential care.

Preferred Skills

• Skills in quality assurance data analysis.
• Experience in providing person-centered supports.
• Knowledge of ICF-IID standards.
• Staff management experience, including performance evaluation and goal setting.
• Understanding resource management for developmental disabilities services.
• Experience working in an ICF/IDD facility.
• Supervisory experience with professional and non-professional staff.

Educational and Experience Requirements

Master’s degree in human services and three years of relevant experience, including one in residential programming, OR a Bachelor’s degree with four years of relevant experience, including one in residential settings. An equivalent combination of education and experience may suffice. Degrees must be from accredited institutions.

Additional Information

The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. Employees are subject to pre-employment drug testing, criminal background checks, and must adhere to vaccination policies. For application status updates, log in to your account. For technical support, contact the NEOGOV Help Line at 855-524-5627. For questions about this posting, contact HR at [phone].

About NC DHHS

We serve North Carolinians' needs by hiring dedicated professionals committed to clinical excellence. Learn more at NC DHHS.

Compensation & Benefits

Enjoy comprehensive benefits including health insurance, retirement plans, paid leave, and parental leave. For details, visit NC OSHR: Benefits.