Director of Residential Facilities

Johns Hopkins University; Baltimore (MD); On-site; USD 64,000 - 114,000; Full time

Job summary

A leading university seeks a Director of Residential Facilities to manage and implement strategic initiatives for housing services. This role entails overseeing staff, ensuring compliance with safety protocols, and developing long-term planning for campus facilities to enhance student living experiences.

Qualifications

• Master's degree required in related field.
• Seven years of experience in residence life or housing operations.
• Demonstrated strong customer service orientation.

Responsibilities

• Oversee housing facilities and collaborate with various departments.
• Supervise and train staff, including associate and assistant directors.
• Develop comprehensive training guides for staff.

Skills

Customer service orientation

Multitasking

Attention to detail

Communication skills

Decision making

Leadership

Education

Master's Degree in Higher Education/College Student Personnel

Tools

Computerized maintenance management system

Microsoft Office Suite

SQL database

Job description

We are seeking aDirector of Residential Facilities who will beresponsible for leading the Residential Facilities program within On-Campus Living. This position is an important management role within Homewood Student Affairs. JHU is in the process of developing a Housing and Dining Master plan to replace and build new housing, along with repositioning existing buildings to meet the current and future needs of our students. The Director will play an integral part in this plan's implementation.

Key responsibilities include supervising professional staff, overseeing housing facilities including working directly with John Hopkins Facilities and Real Estate (JHFRE), developing short- and long-range renewal and replacement schedules, collaborating and ensuring proper execution of the Maintenance Improvement Plan (MIP) and working with the Executive Director for On-Campus Living to develop a comprehensive capital plan for all residential facilities.

Additionally, this position will lead all efforts with opening and closing residence halls, keys and card access, and will be responsible for developing policies, procedures, and strategies to ensure an effective, safe, and customer service-oriented environment for all residence halls. This position will also develop and annually assess the department's security and safety plan in partnership with key stakeholders. The Director must be highly collaborative and develop strong working relations within On-Campus Living, University Student Services (USS), and through the university.

The Director will assist the Executive Director for On-Campus Living in all aspects of planning, budgeting, and development of procedures for the department related to facilities maintenance.

Specific Duties & Responsibilities

Supervision/Training

• Select, train, on-board, and supervise an Associate Director for Housing Facilities and functionally supervise an Assistant Director for Residential Facilities and four facilities coordinators.
• Develop a comprehensive training guide for all employees within On-Campus Living regarding facilities management and processes, report structure, goals, and priorities.
• Facilitate weekly facilities meetings with Housing Facilities staff, maintenance, and custodial managers and supervisors.
• Serve as a liaison with Environmental Safety to ensure residential students, staff, and summer conference groups are trained and in compliance with building, fire, safety, and emergency procedures.
  
  

Facilities Strategic Planning

• In conjunction with the Executive Director, identify goals, strategic and master planning for all residence halls.
• In partnership with Johns Hopkins Facilities and Real Estate (JHFRE) and University Student Services, develop and maintain a comprehensive Repair & Replacement, Deferred and Preventive Maintenance Program.
• Collaborate with JHFRE in the planning and execution of all major and minor facilities and capital improvement projects.
• Serve as one of the primary points of contact with Johns Hopkins Facilities and Real Estate (JHFRE) as it relates to the design, construction and renovation process for housing-related projects.
• Coordinate safety and assist in the evaluation of risk management requirements.
• Support major after-hours emergency incidents related to facilities and building emergencies and assume responsibility for decisions that have a direct impact on students and staff, responding on-site as needed.
• Serve as primary liaison with contractors and vendors servicing all residence halls.
• Identify critical inputs to the scope of work necessary for outside service contracts.
• Develop, maintain, and update all residence hall standard operating procedures (SOPs).
• Development of a ten-year capital plan in coordination with the Executive Director.
• Development of a five-year non-capital plan.
• Partner with the Executive Director for On-Campus living to develop housing facilities-related policy, procedures, and processes.
• In conjunction with the Executive Director for On-Campus Living, develop and manage capital expenditure budget; produce multiple-year budget projections; produce and monitor furniture lifecycle report.
• Assist in identifying short-term and long-term budget needs for all residential buildings.
• Purchase of furniture and appliances for residence hall student rooms, apartments, offices, and common areas in the residential building.

Facilities Capital Project Execution and Coordination

• Day to day liaison for all active renovation and new construction projects. This includes response to questions, ensuring On-Campus Living needs are met, and attendance at project-related meetings.
• At the end of construction, coordinate building occupancy activities, including furniture and equipment purchase and installation, building services, partner activities, etc.
• Coordinate On-Campus Living activities with USS and JHFRE.
• Coordinate planned work with partners.

Building Services

• Negotiate Service Level Agreement pricing and associated service levels annually with JHFRE.
• Manage all relationships with service providers and partners to ensure acceptable service provision in the residence halls.
• Manage service levels and expectations with JHFRE for ongoing building and grounds services in all residence halls, including ensuring the best value possible.
• Provide a strong quality assurance program that includes the routine inspection of buildings to assess service levels and building/unit readiness.
• Investigate and address facility concerns raised by residents and their parents. Respond to complainants appropriately.
• Coordinate utility outages as needed with JHFRE.
• Work with On-Campus Living, JHFRE, and J-Card access control to ensure protocols meet programmatic needs. Determine appropriate levels of access for those working in and around the residence halls. Work with J-Card Access control to perform system reviews.
• Work with Environmental Safety to ensure residence hall compliance and address any issues.
• Serve as a liaison with Housing Operations and Student Disability Services (SDS) to ensure approved resident accommodations occur as needed.
• Review facility damages due to system failures, weather, or vandalism. Work with JHFRE and Risk Management as needed. Work with Res Life Staff to determine responsible parties, assign appropriate charges to residents, and follow appeal and billing processes as outlined.

Other Duties

• Serve in rotation for the university on-call system.
• Serve on University committees for On-Campus Living and identified university committees.
• Provide facility information for efforts, including ACUHO-I Campus Housing Index & Princeton Review benchmarking and Clery reporting.
• Work with residents/students completing projects/coursework to provide information. Respond to resident proposals to change policy or aspects of the facilities.
  

Special Skills and Knowledge

• Courteous with strong customer service orientation, the ability to multitask and work comfortably in a fast-paced, student-centered/diverse environment.
• Dependable with proficient attention to detail, strong communication and decision-making skills, must be flexible with the ability to adapt to change quickly. Able to exhibit maturity, professionalism, and sound judgment.
• Leadership, Team Builder, Communicates Effectively, Knowledge Worker, Decision Maker, Strategic Perspective, Leverages Resources (Coaches and Develops), Demonstrates Ethical Behavior, Maximizes Team Effectiveness, Supportive of Change.
• Able to demonstrate and support a philosophy of excellent customer service.
• Experience using a computerized maintenance management system.
• Experience with StarRez preferred.
• Microsoft Office Suite, SQL database, in addition to other software packages, and computer skills as needed.

Scope of Responsibility

• Knows and understands the formal and informal departmental goals, standards, policies, and procedures, which may include some familiarity with other departments within the school/division.
• Demonstrates sensitivity to the interrelationship of both people and functions within the department.

Minimum Qualifications

• Master's Degree in Higher Education/College Student Personnel or a closely related field.
• Seven years (7) of experience in residence life/housing operations.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond HS Diploma/Graduation Equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Director Housing Operations
Job Posting Title (Working Title):Director of Residential Facilities
Role/Level/Range: ACRP/04/ME
Starting Salary Range: $64,600 - $113,300 Annually ($110,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: 8:30 am - 5:00 pm
FLSA Status:Exempt
Location: Homewood Campus
Department name: Community Living Housing
Personnel area: University Student Services

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEOis the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [e-mail]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine.The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.