Director of Resident Services East

Blue Skies of Texas; San Antonio (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

Join a vibrant community dedicated to enhancing the lives of seniors! This role offers an opportunity to lead resident services, ensuring exceptional care and support. You'll be at the heart of operations, collaborating with various departments to create a thriving environment. With a focus on management and customer service, this position promises to be both rewarding and impactful. Enjoy a supportive workplace that values your contributions and fosters professional growth. If you're passionate about making a difference in the lives of seniors, this is the perfect opportunity for you.

Benefits

Employer Paid Short-Term Disability

Tuition Reimbursement

Employee Assistance Program

Employee Referral Bonus

Generous PTO Program

Retirement Plans

Qualifications

• Strong management and supervisory experience required.
• Ability to work independently and prioritize tasks.
• Excellent customer service skills are essential.

Responsibilities

• Oversee resident services and ensure smooth operations.
• Develop and implement operational and training plans.
• Serve as primary liaison between residents and management.

Skills

Management Skills

Customer Service

Communication Skills

Budget Management

Team Leadership

Education

Bachelor's Degree in a Related Field

Tools

Microsoft Office Suite

Job description

Job Details

Job Location: Blue Skies AFV - San Antonio, TX

Position Type: Full Time

Salary Range: Undisclosed

Job Shift: Day

Description

Join Our Team at Blue Skies of Texas Senior Living Community!

Become a part of our independent living experience. At Blue Skies, we're not just about providing exceptional care; we're about creating a vibrant, diverse community where everyone thrives. Where your unique talents and perspectives are not only valued but recognized. Blue Skies is a community where your contributions make a real difference, without the worry of late-night shifts. From engaging activities to personalized care, we're dedicated to empowering both our residents and our staff to live their best lives.

We are committed to providing our team with the support they need. At Blue Skies of Texas, we offer medical, dental, and vision benefits! Some of our unique benefits we offer are:

• Employer Paid Short-Term Disability for full-time employees
• Tuition Reimbursement & Scholarship Programs
• Employee Assistance Program
• Employee Referral Bonus Program
• A generous PTO program
• Retirement plans

We are looking for dedicated professionals like yourself to be a part of our Resident Services team. Apply now and let's soar together at Blue Skies of Texas!

As the key liaison between residents and management at Blue Skies of Texas (BST), the Director of Resident Services plays a central role in enhancing the quality of life on campus. This multifaceted position involves overseeing a comprehensive array of resident services, such as environmental services, transportation, the beauty salon, and front gate and courtesy officer operations. Essential qualities for success include strong management skills and an unwavering commitment to exceptional customer service. Acting as the direct supervisor of department managers, the Director of Resident Services collaborates closely with them to ensure smooth coordination and delivery of services. They also serve as the primary liaison with host bank leadership regarding on-site banking services. Additionally, they are accountable for the day-to-day operations of Maintenance and Dining Services, ensuring their efficient functioning to provide optimal support to residents. Furthermore, they offer assistance to the Director of Wellness and Life Enrichment in addressing resident concerns, particularly those of a sensitive nature. Through a focus on enriching resident experiences and upholding operational excellence, the Director of Resident Services makes a significant contribution to BST's mission of delivering exceptional senior living services.

What you will do in this role:

• Serves as primary management lead for all resident services on the campus and provides leadership and direction for supporting department managers and supervisors.
• Develops, implements, and monitors an operational and training plan with associated budgets designed to provide a broad level of support and service to residents.
• Principal point of contact for residents and resident-led committees and activities.
• Partners with Health Care facility managers and Wellness and Life Enrichment Director, as required, in planning and providing logistical support for resident and employee activities; assumes lead role in ensuring support for same is coordinated between departments within and external to resident services operations.
• Provides editorial oversight in all public media used by management to regularly communicate to residents, to include the resident newsletter, in-house television channel, and other resident engagement platforms.
• Works with Maintenance and Dining Services contract management directors in developing and implementing daily tactical procedures and strategic plans and programs. Performs oversight of Maintenance and Dining Services Directors to ensure optimal facility, grounds, and dining service support to residents.
• Partners with Director of Maintenance in designing, implementing, and testing emergency action procedures for residents and employees.
• Provides guidance and oversight to the ancillary training program for Independent Living Staff and coordinates resources for training between all levels of care.
• Provides and coordinates an orientation program for new residents.
• Functions as campus point of contact for ensuring compliance and training in internal controls, to include cash handling, risk management, and personnel policies and procedures.
• Responsible for the First Responder responses to problems and emergencies according to established instructions and procedures; exercises good judgment as the situation requires. Responsible for coordinating first responder actions during incidents and emergencies, in accordance with established protocols and procedures; demonstrates sound judgment as dictated by the circumstances.
• Takes a designated, lead role in achieving and maintaining high marks in program and facility certifications and inspections as defined by federal and State law and Blue Skies of Texas senior leadership.
• Provides financial oversight of Independent Living operations. Assists in preparation and execution of annual budget.
• Performs other duties as assigned by Supervisor.

Qualifications

Qualifications:

• General Requirements: Ability to work independently with only general supervision, exercise mature judgment and be detail-oriented and able to function in an environment with frequent interruptions. Requires the ability to prioritize and control multiple tasks simultaneously, lead and work harmoniously in a team environment, and provide excellent customer service to BST residents, visitors, employees, and management, as well as maintain confidentiality and high ethical standards. Possess strong communications skills and is able to speak, read, write, and follow verbal and written instructions in English. Strong editing and composition skills required. Possess the ability to manage efficiently and effectively human, financial, and materiel resources.
• Education and Experience: Required:Bachelor’s degree in a related field or equivalent experience in a Senior Living environment. Strong management and supervisory experience and excellent customer service skills. Preferred: Experience working in an environment serving seniors exclusively.
• Equipment and Computer Operations: Must possess working knowledge of basic office equipment and computer skills, to include the Microsoft Office suite of products (Outlook, Word, Excel, and PowerPoint). Training will be provided to familiarize the incumbent with work-related equipment to ensure safety and proper operation during use.

• Certificates, Licenses, and Registrations: Certified Senior Advisor is desired. Certification in cardiopulmonary resuscitation (CPR), automated external defibrillator (AED) and First Aid may be required.

In 1970, the first of our two campuses opened in San Antonio. Air Force Village I was followed in 1987 by Air Force Village II. For decades, our campuses created a community for officers of the armed forces - a retirement lifestyle rich with camaraderie and the shared common bond. We began by providing support to the widows of those who have served, and that legacy continues. In 2014, we expanded our eligibility to embrace a wider range of retired seniors, including those from civilian careers. With this change, a new name - Blue Skies of Texas - was added, and the campuses were renamed Blue Skies East and Blue Skies West. Continuing to offer modern residences and a range of senior-focused services and amenities, the Air Force Village legacy we cherish carries forward in Blue Skies of Texas.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today!