Director of Resident Experience / Activities Director

Civitas Senior Living; Akron (OH); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is on the lookout for a passionate Director of Resident Experience. This role is pivotal in managing the Resident Experience Program, creating engaging activities, and fostering a vibrant community atmosphere. You will collaborate with various departments to enhance residents' lives, ensuring their needs are met through innovative programs and events. The ideal candidate will possess strong leadership skills and a commitment to empowering residents. Join a dedicated team that values creativity and proactive problem-solving in a supportive environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Up to 20 days PTO

Qualifications

• Bachelor’s degree or 2 years of related experience required.
• Strong leadership and effective communication skills are essential.

Responsibilities

• Manage all aspects of the Resident Experience Program.
• Create and organize tailored programs for residents' needs.
• Assist in recruiting, hiring, and training team members.

Skills

Effective communication skills

Leadership abilities

Problem-solving skills

Research skills

Team supervision

Education

Bachelor’s degree

2 years of related experience

Tools

Resident experience software

Standard office equipment

Job description

The Experience Senior Living Team is comprised of dynamic professionals passionate about empowering people as they grow older to live life to the fullest. They include creators, architects, nurses, researchers, programmers, marketers, facilitators, developers, investors, and caregivers, all focused on positively impacting residents, their families, and team members.

We are seeking a Director of Resident Experience to join our team!

Benefits : We offer a comprehensive benefits package including medical, dental, vision, STD / LTD, life and voluntary life insurance, employer matching, paid holidays, and up to 20 days PTO in the first three years.

Responsibilities :

1. Manage all aspects of the Resident Experience Program.
2. Create and organize programs for group, individual, and one-on-one activities tailored to residents’ needs.
3. Research, evaluate, approve, develop, and modify community events and programs based on residents’ interests.
4. Prepare and publish the monthly Resident Experience event calendar, available to residents and families by the 1st of each month.
5. Coordinate activities with other departments, sometimes partnering with marketing for events.
6. Utilize LifeLoop to produce and publish monthly calendars.
7. Identify and evaluate personal, emotional, mental, and environmental concerns affecting residents’ use of medical and restorative care.
8. Encourage participation from residents to the extent they are comfortable.
9. Manage departmental needs and goals within the department budget.
10. Assist in recruiting, hiring, training, supervising, and evaluating team members.
11. Research, approve schedules, and supervise programs, leaders, entertainers, volunteers, religious professionals, and vendors.
12. Serve as the ‘Manager on Duty’ as assigned, following the role’s responsibilities.
13. Recruit, train, and supervise Resident Experience team members and volunteers, maintaining records and collaborating with other departments on volunteer needs.
14. May operate community vehicles as required.

Additional duties may be assigned.

Requirements :

1. Bachelor’s degree or 2 years of related experience.
2. Completion of all applicable certifications and licensing requirements.
3. Effective verbal, written, and visual communication skills.
4. Strong leadership abilities, including team supervision, performance management, coaching, and reviews.
5. Ability to exercise independent judgment and discretion.
6. Proficiency with standard office equipment and technology, including computers, tablets, and resident experience software.
7. Valid driver’s license with an acceptable record and compliance with company vehicle policies.
8. Creative, innovative, and proactive problem-solving skills.
9. Ability to set and achieve goals, allocate resources, and prioritize tasks.
10. Research skills to explore various options for decision-making.
11. Ability to build and maintain productive relationships within the community and with external partners.
12. Supportive of company culture, team-oriented, punctual, professional, and adaptable to varied schedules including weekends, evenings, and holidays.