Director of Residences

Auberge Resorts, LLC; Greenlawn (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Auberge Resorts, LLC seeks a Director of Residences to lead the team at The Knox, ensuring exceptional operations and homeowner experiences. This role involves financial oversight, staff development, and collaboration with the HOA Board to maintain service excellence in a luxury environment.

Qualifications

• 5+ years of experience as a Director of Residence in luxury settings.
• Proven leadership and organizational skills.
• Strong financial management and budgeting experience.

Responsibilities

• Lead operations of the Dallas property and ensure service excellence.
• Collaborate with HOA for community operations and governance.
• Develop staffing and oversee recruitment for residential services.

Skills

Leadership

Project Management

Financial Acumen

Attention to Detail

Job description

Company Description

An exclusive haven where Southern charm meets contemporary sophistication, The Knox introduces a bold new chapter in the story of Dallas luxury—anchoring Auberge Resorts Collection’s presence in one of the city’s most coveted neighborhoods.

Developed in collaboration with leading local visionaries, this refined retreat is nestled at the intersection of Knox Street’s stylish boutiques and the leafy serenity of the Katy Trail. Our uniquely Dallas destination offers a harmonious blend of retreat and conviviality, where lively dining, an immersive wellness program, and thoughtfully curated social spaces reflect the city’s dynamic cultural rhythm.

Blending modern sophistication with the neighborhood’s historic charm, The Knox will feature hotel interior designs by Martin Brudnizki and residential interiors by Dallas native, Chad Dorsey, creating a seamless fusion of international style and relaxed local elegance. Offering world-class cuisine, innovative wellness programs, and easy access to Dallas’ top shopping and cultural attractions, The Knox is set to become a premier destination for both visitors and residents seeking a refined urban experience.

Job Description

As the Director of Residences at The Knox, you will lead a passionate team dedicated to ensuring the seamless operation of our Dallas property. As part of the Executive Team, you will have full accountability for the Residential and Homeowners Association Operations. Your leadership will reflect our commitment to service excellence, the homeowner experience, and precision in every detail.

• Collaborates with the HOA Board President and Board Members to ensure the smooth operation of the residential community and maintain adherence to the governing documents.

• Develop staffing needs for services provided to Residences, working with the Director of Talent & Culture to recruit, hire, and onboard residential team members.

• Work with real estate and hotel teams to optimize branded services, amenities, and facilities.

• Coordinate all post-closing activities, including residence renovation or fit-out approvals, move-in logistics, establishment of service accounts, etc.

• Lead and coordinate the day-to-day operations of the Residences.

• Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives.

• Ability to prepare and implement comprehensive owner services, amenity plans, and programs.

• Demonstrate an understanding of all legal agreements and governing documents pertaining to the operation of the Residences and Association.

• Master the allocation methods, budget process, and financial reporting obligations, with the assistance of the Director of Finance.

• Responsible for the coordination of annual meetings, board meetings, and other committee or special meetings as per the requirements of the governing documents.

• Participate, with the Director of Finance, in the preparation of monthly, quarterly, and annual residence management program financial reports, owner statements, invoices, and association statements.

• Control all capital and reserve fund expenditures, ensuring that proper guidelines are followed and projects are completed on a timely basis.

PRE-OPENING RESPONSIBILITIES

• Define and plan the residential services available throughout the community to establish standard operating procedures that stipulate the appropriate sequence of services and paths of travel, with the assistance of relevant executive committee members.

• Develop and execute the homeowner welcome program, including orientation materials and processes, to secure a favorable first impression of the homeowner experience.

• Coordinate with the development team to ensure unit and common area readiness and turnover schedules are in place.

• Collaborate with the Director of Engineering to ensure vendor contracts are established for necessary services to the Residences and Association.

• Establish and maintain the residential database and owner portal, adhering to established residential standards, governance compliance, and local community association laws.

Qualifications

• 5+ years of experience as a Director of Residence within a luxury hotel environment or high-end residential properties, with a focus on governance, operations, and elevated resident experiences.

• Proven leadership skills with strong organizational and project management abilities to effectively prioritize tasks.

• Strong financial acumen with experience in budgeting, forecasting, and cost control.

• Familiarity with the operations and priorities of all operating departments.

• Experience ensuring compliance with local community association laws and regulations.

• Exceptional attention to detail with an unwavering commitment to quality and precision.

• Ability to live and work in the United States without sponsorship.

• Pre-opening experience with newly built projects is highly beneficial.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.