Director of Recruiting, Digital Solutions US and Canada

WillowTree; Durham Estates, Boston (OH, MA); On-site; USD 130,000 - 165,000; Full time

Job summary

WillowTree is seeking a Director of Recruiting for Digital Solutions in the US and Canada. This pivotal role will guide talent acquisition strategies to enhance employer branding and ensure effective hiring processes. The ideal candidate will lead a diverse team, integrating DEI principles and innovative solutions to attract top talent. The position requires strong leadership, adaptability to market dynamics, and proficiency in recruitment technologies.

Benefits

Healthcare benefits

Life & Disability Insurance

401K matching

Flexible paid time off

Employee Share Purchase Plan

Employee Assistance Program (EAP)

Qualifications

• Experience managing a diverse, global talent acquisition team.
• Ability to lead innovative sourcing functions.

Responsibilities

• Lead recruitment efforts across the US and Canada.
• Develop and implement a strategic employer branding plan.

Skills

Leadership

Stakeholder Engagement

Adaptability

Innovative Problem-Solving

Technical Proficiency

Communication

Tools

LinkedIn Recruiter

Workday Recruiting

Greenhouse

Job description

Director of Recruiting, Digital Solutions US and Canada

Boston, MA; Charlottesville, VA; Columbus, OH; Durham, NC

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

Our Director of Recruiting, Digital Solutions for US and Canada will maintain an in-office presence on Tuesdays, Wednesdays, and Thursdays in one of our major US offices - Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA.

The Opportunity

The Director of Recruiting, Digital Solutions for US and Canada is a pivotal leadership role designed to guide and evolve our talent acquisition strategy, ensuring the attraction, engagement, and hiring of top talent within the US and Canada. This role is central to our mission of driving growth through a high-performing, diverse workforce, and is directly responsible for enhancing our employer brand and expansion into new regions.

What you'll achieve

• Strengthen Employer Branding: Develop and implement a strategic plan to level up our employer brand to attract top talent.
• Talent Acquisition Strategy Execution: Successfully lead and manage recruitment efforts across the US and Canada, including new regions, ensuring a consistent and effective hiring process that aligns with our global expansion goals.
• Integration of DEI Principles: Seamlessly integrate diversity, equity, and inclusion principles throughout the recruitment process to foster an inclusive workplace culture and diversify our talent pipeline.
• Innovation in Talent Acquisition: Introduce innovative recruitment solutions and technologies to solve novel problems, improving efficiency and effectiveness in hiring practices.
• Management and Development of Talent Acquisition Team: Lead a team of approximately 15, directly managing 6, including individual contributors and managers, fostering a culture of growth, performance, and continuous improvement.

Qualifications

• Global Leadership and Team Management: Demonstrated ability to lead and manage a diverse, global talent acquisition team, with experience in direct management of both individual contributors and functional managers.
• Strategic Sourcing and Research: Ability to lead sourcing functions with a novel and innovative approach to how we attract, engage, and manage talent pools and pipelines.
• Stakeholder Engagement: Strong competency in managing executive stakeholders, with the presence and assertiveness needed to manage expectations and say no when necessary.
• Adaptability to Market and Organizational Dynamics: Exceptional ability to manage ambiguity and adapt to evolving needs through organizational changes and market expansions.
• Market Expansion Experience: Experience in evaluating global talent markets, delivering accurate research and sound recommendations to the executive team
• Innovative Problem-Solving: A forward-thinking approach to talent acquisition, willing to seek out and implement new solutions to enhance recruitment practices and outcomes.
• DEI Integration: Commitment to integrating DEI throughout the recruitment process, enhancing the inclusivity and diversity of the organization.
• Technical Proficiency: Experience with ATS and CRM systems and proficiency in utilizing recruitment technologies and tools such as LinkedIn Recruiter, Gem, Greenhouse, ModernLoop, Ashby, Workday Recruiting, and Avature. Along with the ability to quickly adapt to new technologies.
• Employer Branding Expertise: Proven track record in building or significantly improving employer branding, particularly in situations following organizational challenges or reputational impacts.
• Regulatory and Compliance Understanding: Knowledge of compliance requirements for recruiting within a public company, especially in the tech industry, with a global perspective.
• Strong communication in English, both written and oral.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy .

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What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

• Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
• Life & Disability Insurance
• 401K matching
• Flexible paid time off & paid company holidays
• Employee Share Purchase Plan
• Employee Assistance Program (EAP)
• And more!

*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, WillowTree conducts regular compensation audits.

USA Pay Range

$130,000 - $165,000 USD

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(USA) Voluntary Demographic Questions

WillowTree knows incredible talent comes from all backgrounds. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. We’re deeply committed to building teams that reflect the diversity of the populations we serve.

To ensure we’re reaching talent from all backgrounds, we invite applicants to complete the following VOLUNTARY demographic questions. For each question, you have the option to select "I do not wish to answer." Your responses will be processed separately from your application and will not be used in the hiring process or decision. We use this data (aggregate only) to assess and improve our hiring outreach and processes to better include and support individuals of all backgrounds.

WillowTree is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law.