Director of Quality Improvement, Strategic Resource and Support

Community Health Systems; Franklin (TN); On-site; USD 160,000 - 230,000; Full time

Job summary

Community Health Systems seeks a Corporate Director of Quality Improvement (CDQI)—Strategic Resource/Support to lead enterprise-wide quality initiatives and standardize practices across facilities. The role partners with senior leadership to allocate resources strategically, advance clinical outcomes, and improve patient safety while ensuring survey readiness and regulatory compliance.

You'll mentor facility leaders, develop education programs, and drive system-wide performance improvement

Qualifications

• Bachelor's degree in Nursing or a clinical healthcare field is required.
• Master's degree (MPH, MSN, or MBA) is preferred.
• Minimum 5 years of Healthcare Quality experience with leadership in multi-site settings.

Responsibilities

• Lead corporate-wide quality initiatives and clinical outcome strategies.
• Operationalize system-wide initiatives and standardize practices across sites.
• Ensure planning, organization, and execution of quality initiatives.
• Collaborate with senior leadership to reduce patient harm and improve safety.
• Provide data oversight for publicly reported metrics and trend analyses.
• Develop and maintain quality toolkits and evidence-based policies.
• Support facilities for survey readiness and regulatory audits.
• Recruit, mentor, and educate facility-level quality leaders.

Skills

Google Workspace

Communication

Project Management

Education

Bachelor's degree in Nursing or healthcare

Master's degree (MPH, MSN, or MBA)

Job description

Job Summary

The Corporate Director of Quality Improvement (CDQI)—Strategic Resource/Support is a high-level leadership role dedicated to the company’s mission through the strategic allocation of resources and the successful execution of clinical outcome strategies across the Enterprise. This position serves as a critical bridge between corporate leadership and facility-based teams, operationalizing system-wide initiatives and standardizing quality practices to reduce clinical variation and improve patient safety. The CDQI provides expertise, education, and direct support to CHS-affiliated organizations, regional leaders, and corporate departments to prioritize and achieve the organization’s quality agenda.

Reporting Structure

• Reports To: Senior Vice President, Quality
• Direct Support: Provides direct support and guidance to facility-based quality leaders and staff.
• Supervision: Responsible for the direct supervision of staff within the assigned area of responsibility.

Core Responsibilities

Operational Execution & Strategy

• Lead corporate-wide projects aimed at improving quality and clinical outcomes, including publicly reported measures.
• Operationalize system-wide initiatives and standardizing practices across multiple sites, including Ambulatory Surgery Centers.
• Ensure proper planning, organization, and implementation of quality strategic initiatives.
• Collaborate with senior leadership and service-line departments to implement processes that prevent patient harm.

Data Oversight & Public Reporting

• Provide leadership collaboration for quality improvement efforts related to publicly reported data (e.g., CMS Programs, Leapfrog Hospital Survey, Leapfrog Safety Grade).
• Analyze regional data to identify trends, prioritize improvement opportunities, and assess progress toward quality goals.
• Utilize statistical and process improvement tools to interpret data and develop sound improvement plans.

Standardization & Policy Maintenance

• Lead efforts to standardize policies, procedures, and products across the health system to reduce clinical variation.
• Provide oversight for the development and maintenance of quality toolkits and evidence-based policies.
• Ensure all policies reflect current evidence-based principles and regulatory standards.

Regulatory Readiness & Support

• Support assigned facilities in maintaining "survey-ready" status.
• Provide on-site support during regulatory audits and as needed by specific facilities.
• Coordinate with internal support departments to achieve individual, hospital, and corporate goals.

Staff Development & Education

• Recruit, orient, and mentor facility-level quality leaders to ensure consistent competency across the system.
• Design and lead company-wide, regional, and facility education programs and resource materials.
• Foster professional growth and help facility leaders develop core competencies in healthcare quality leadership.

Required Qualifications

Education

• Required: Bachelor’s degree in Nursing or another clinical healthcare degree.
• Preferred: Master’s degree (MPH, MSN, or MBA).

Experience

• Minimum Total: 5 years of current experience in Healthcare Quality.
• Management: At least 3 years of recent experience in quality management, performance improvement, or patient safety in a multi-site healthcare environment.
• Demonstrated Success: Proven track record in improving clinical outcomes and reducing patient harm or HAIs.

Certificates and Licenses

• Required: Certified Professional in Healthcare Quality (CPHQ), or obtain within two years
• Required: Current RN licensure or other applicable clinical licensure.

Skills & Abilities

• Technical: Proficiency in Google Workspace (Docs, Sheets, Slides, Meet) and the ability to troubleshoot quality/operational software.
• Communication: Ability to communicate effectively with all levels of leadership and external vendors.
• Project Management: Basic project management skills with the ability to lead multiple simultaneous initiatives.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.