Director of Quality Improvement

Texas Health and Human Services; Richmond (TX); On-site; USD 76,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Generous time off

Career advancement

Job summary

Texas Health and Human Services Commission (HHSC) seeks a Director of Quality Improvement to lead the Quality Improvement department at the Richmond State Supported Living Center. This senior management role directs operations, sets goals, and drives a system-wide quality approach.

You will supervise staff, coordinate data surveillance, prepare for state surveys and audits, and partner with executive leadership to improve outcomes and stakeholder satisfaction.

Responsibilities

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
• Oversees the SSLC’s efforts to optimize the effectiveness of processes, improving outcomes for individuals, improving stakeholder satisfaction, and overhauling systems.
• Assists department heads in creating and overseeing the work on quality improvement plan teams using a structured process for creating the team, establishing roles, analyzing the issue, related data, and its contributing factors, drafting a goal statement, developing change ideas, implementing the PDSA cycles and monitoring and optimizing the change to confirm it is long-lasting.

Job description

Date: Aug 19, 2026

Location: RICHMOND, TX

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

• Functional Title: Director of Quality Improvement


• Job Title: Manager V


• Agency: Health & Human Services Comm


• Department: Quality Assurance\Improvement


• Posting Number: 20255


• Closing Date: 11/17/2026


• Posting Audience: Internal and External


• Occupational Category: Healthcare Support


• Salary Range: $6,800.00 - $10,785.83


• Pay Frequency: Monthly


• Salary Group: TEXAS-B-26


• Shift: Day


• Additional Shift: Days (First)


• Telework: Not Eligible for Telework


• Travel: Up to 5%


• Regular/Temporary: Regular


• Full Time/Part Time: Full time


• FLSA Exempt/Non-Exempt: Exempt


• Facility Location: Richmond State Supported Living Center


• Job Location City: RICHMOND


• Job Location Address: 2100 PRESTON


• Other Locations: Richmond


• MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX,611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15

Brief Job Description

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Performs advanced (senior-level) managerial work administering the daily operations and activities of the department of quality improvement at the State Supported Living Center (SSLC). Establishes, implement and oversees goals and priorities for the Quality Improvement department. Oversees a proactive, organization-wide quality systems approach by surveilling performance data and identifying where in the system the Center needs to focus improvement efforts. Oversees the SSLC’s efforts to optimize the effectiveness of processes, improving outcomes for individuals, improving stakeholder satisfaction, and overhauling systems. Proactively identifies issues and provides solutions. Provides and oversees provision of technical assistance, support, and training to department heads and other staff assigned to program compliance and quality improvement work in the use of QI tools, data analysis, and auditing. Oversees the preparation for a annual survey, annual state-wide review by the state-office team, and regulatory audits. Acts as the liaison before, during and after monitoring visits. Directs and oversees the functions of the quality assurance department including providing support to departments in data collection, monitoring, analysis, and reporting. Provides leadership and plans, assigns, supervises the activities of the quality improvement department and client records department staff. Directly supervises the systems improvement specialist, program auditor(s), data analyst(s), records coordinator, Quality Assurance Nurse(s) and administrative/clerical staff. Manages the center’s data surveillance system. Oversees the work of data analysts to ensure statistical analysis of data and database design is conducted and maintained. Oversees the Center’s QA/QI Council. Functions as a member of the Executive Team and the QA/QI Council and typically participates in the Executive Duty Officer/Administrative Duty Officer process and Mortality Review Committee. Interfaces with the state office leadership via regular conference calls and face-to-face meetings. Prepares assigned reports. Reviews, evaluates, advises and trains on the impact of proposed and actual changes federal and state laws. Oversees the analysis, training, and implementation of HSCS and SSLC policies, and monitors compliance with policies and procedures as directed such as the incident management policy, the restraint policy and the quality improvement policy. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. (Serves in an on-call rotation, as assigned.)

Essential Job Functions (EJFs)

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. (Serves in an on-call rotation, as assigned.)

Oversees the SSLC’s efforts to optimize the effectiveness of processes, improving outcomes for individuals, improving stakeholder satisfaction, and overhauling systems. Assists department heads in creating and overseeing the work on quality improvement plan teams using a structured process for creating the team, establishing roles, analyzing the issue, related data, and its contributing factors, drafting a goal statement, developing change ideas, implementing the PDSA cycles and monitoring and optimizing the change to confirm it is long-lasting. Proactively identifies issues and provides solutions. Participates in face-to-face meetings with each department lead at least quarterly in order to promote and oversee a culture of quality which includes review of all data, defined action strategies that promote teamwork, transparent communication, a focus on processes, innovation and improvement and engages front line staff to provide insight into processes and past decisions. Provides and oversees provision of technical