Director of Quality Improvement

The Fedcap Group; City of Rochester (NY); On-site; USD 85,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life/AD&D

403(b)

Job summary

The Fedcap Group seeks a Director of Quality Improvement to lead the ESNY quality assurance efforts, aligning staff training, audits, and data reporting with agency policies and NYS requirements.

Responsibilities include supervising QA staff, developing QA systems, and ensuring program compliance and client safety across Easterseals New York initiatives.

Qualifications

• Bachelor’s degree in Social Work, Psychology, Human Services or a related field.
• Five (5) years of experience in program administration in a social service agency.
• Two (2) years database experience preferred.
• Valid driver’s license and reliable transportation.

Responsibilities

• Coordinate the development and analysis of relevant data for continuous quality improvement purposes.
• Directly supervises the QI Specialist, Training Coordinator and program admin.
• Oversee and implement annual audit schedule.
• Communicate quality standards and parameters to the QI team, management team, and other appropriate staff.
• Support and train agency staff in the effort to compile data through attendance at applicable staff meetings, conducting trainings, etc.

Skills

Excellent communication skills

Analytical & problem-solving

Time management

Leadership

Organizational skills

Interpersonal skills

Microsoft Office (Excel, Word, Outlook

Valid driver’s license

Education

Bachelor’s degree in Social Work, Psychology, Human Services or related field

Database experience preferred

Tools

Microsoft Office Applications

Job description

Title of Position: Director of Quality Improvement

Department: ESNY

Reports to: Program Director

FLSA Status: Exempt

Classification FT/PT: Full-Time

Compensation Range: $85,000-$90,000

Direct Reports: Yes

Position Summary

The Director of Quality Improvement will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and/or development processes. This position is also responsible for staff training and development to ensure compliance with agency policies and regulatory requirements.

Easterseals New York operates programs that enable those with special needs to achieve equality, dignity, and independence in their own communities. It provides exceptional services to ensure that all people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities. We change the way the world defines and views disability by making profound, positive differences in people's lives every day. Easterseals has been an American Institution since 1919.

Easterseals New York joined The Fedcap Group in 2015.

Mission: Easterseals New York’s mission is to spread help, hope and answers www.Easterseals.com/newyork.

Essential Job Functions

• Coordinate the development and analysis of relevant data for continuous quality improvement purposes.
• Directly supervises the QI Specialist, Training Coordinator and program admin
• Oversee and implement annual audit schedule.
• Communicate quality standards and parameters to the QI team, management team, and other appropriate staff.
• Support and train agency staff in the effort to compile data through attendance at applicable staff meetings, conducting trainings, etc.
• Monitor and maintain completion of required trainings.
• Research the availability of specialized interventions/trainings that may be appropriate for various populations to address the needs of Easterseals consumers.
• Meet all QI department objectives as devised by ESNY.
• Maintain databases for quality control and incident reporting.
• Enter and investigate incidents in IRMA and WSIR for reporting to NYS OPWDD.
• Enter and investigate incidents in NIMRS for reporting to NYS OMH
• Investigate incidents affecting clients in SED, OPWDD, DOH, and OMH programs.
• Design and generate monthly and annual data reports for the purpose of trending.
• Collect and analyze data for special projects agency-wide as requested.
• Develop strategies in partnership with management and safety committee to reduce work-related injuries and worker’s compensation claims.
• Facilitate Quality Improvement Team and implement the QI department plan.
• Prepare annual Quality Improvement report as part of annual agency evaluation.
• Provide initial and ongoing management training to department managers.
• Conduct on‑site comprehensive and integrative audits to review quality, efficacy, and safety of programs.
• Demonstrates an in-depth knowledge of, and ensures compliance with all state, local, and federal laws and regulations, Agency and department policies, and contractual obligations.
• Attend management and other meetings and committees as requested.
• Responsible for customer satisfaction surveys
• Hire and train quality assurance staff.
• Oversee the daily workflow and schedules of the department.
• Conduct performance evaluations that are timely and constructive.
• Perform other duties as assigned. This job description is not deigned to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Compensation

$85,000-$90,000

Required Education And Experience

• Bachelor’s degree in Social Work, Psychology, Human Services or a related field.
• Five (5) years of experience in program administration in a social service agency.
• Two (2) years database experience preferred.
• Valid driver’s license and reliable transportation.
• Excellent communication skills.
• Familiarity with quality standards and processes.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.

Knowledge, Skills And Abilities

• Demonstrable knowledge of
• mission, vision and goals of Easterseals NY and The Fedcap Group and execution of relevant policies and procedures.
• OPWDD and SED regulations preferred.
• strong organizational, administration, presentation and communication skills (both verbal and written) with excellent interpersonal skills.
• Microsoft Office Applications (Excel, Word and Outlook).

Demonstrable ability to

• exercise a high degree of initiative, judgement, discretion and decision-making to achieve organizational objectives.
• analyze situations accurately and take effective action.
• work independently, prioritize work and handle simultaneous assignments with speed and accuracy.
• display strong interpersonal skills that demonstrate ability to work well with students, residents, families, and interdisciplinary team members.
• lead a team, provide leadership while remaining positive as well as organized, decisive and flexible.
• exercise judgement and discretion in developing, applying, interpreting and coordinating policies and procedures, including quality issues.

Supervisory Responsibility

This position manages staff and is responsible for the performance management and hiring of the employees within that department. Position Type/Expected Hours of Work: The position is a full-time, 40 hour per week, 52 week per year position with benefits. Monday through Friday, 7:00 AM to 3:00 PM but will be determined by your supervisor.

Travel

The travel demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Travel is expected between the Kessler Center, Individualized Residential Alternatives, and Intermediate Care Facilities. Employee must have a valid NYS Driver’s License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Easterseals NY provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We are an EEO employer committed to diversity, M/F/D/V.

Benefits

• Medical, Dental & Vision | Life/AD&D & Long-Term Disability | Flexible Spending Account (FSA) | Commuter Benefits | 403(b) | Wellness Program
• May vary by location and business unit

Equal Opportunity Employer

The Fedcap Group is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind based on race, color, religion, sex, age, national origin, disability, protected veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable.

About Us

Mission: Easterseals New York’s mission is to spread help, hope and answers.

Easterseals New York operates programs that enable those with special needs to achieve equality, dignity, and independence in their own communities. It provides exceptional services to ensure that all people with disabilities or special needs and their families have equal opportunities to live, learn, work and play in their communities. We change the way the world defines and views disability by making profound, positive differences in people's lives every day. Easterseals has been an American Institution since 1919.

Easterseals New York joined The Fedcap Group in 2015.

Website: www.Easterseals.com/newyork