Director of Property Management

Forza Commercial Real Estate; Indianapolis (IN); On-site; USD 120,000 - 180,000; Full time

Job summary

Forza Commercial Real Estate is seeking a Director of Property Management to lead and standardize operations across its commercial and multifamily portfolio. The role focuses on operational excellence, tenant/resident experiences, and scalable systems to support long‑term growth.

The position collaborates closely with the Asset Manager and Financial Team to ensure accountability between operational execution and asset performance.

Responsibilities

• Lead Property Management Operations: Provide strategic leadership for all commercial and multifamily property management, developing standardized operating procedures and performance expectations across the portfolio.
• Maximize Property Operational Performance: Drive occupancy, tenant retention, resident satisfaction, leasing performance, rent collections, and overall operational results across properties.
• Executing of Property Management Business Plans & Drive Operational Excellence: Execute operating budgets, initiatives, and plans while identifying efficiency improvements and cost reductions.
• Partner with Asset Management and Financial Team: Collaborate to execute each property’s strategic business plan with clear accountability between operations and financial performance.
• Build a High‑Performing Property Management Organization: Establish structure, talent, and systems to support Forza’s growth and foster a culture of accountability and continuous improvement.

Job description

The Director of Property Management is responsible for leading and standardizing all property management operations across Forza’s commercial and multifamily real estate portfolio. This position ensures operational excellence, exceptional tenant and resident experiences, consistent property performance, and the development of scalable systems that support the company’s long‑term growth.

The Director of Property Management is responsible for operating the properties. Success is measured by operational excellence, customer satisfaction, occupancy, maintenance quality, and execution.

The Director partners closely with the Asset Manager and the Financial Team, maintaining clear accountability between operational execution and financial asset performance.

Key Responsibilities:

Lead Property Management Operations

• Provide strategic leadership for all commercial and multifamily property management, in which Forza is managing, while developing standardized operating procedures and performance expectations across the portfolio.
• Build a scalable property management organization that supports future acquisitions and promotes operational excellence, accountability, and exceptional customer service.
• Recruit, develop, and lead a high‑performing property management team while fostering collaboration across Operations, Finance, Construction, and Acquisitions.

Maximize Property Operational Performance

• Drive occupancy, tenant retention, resident satisfaction, leasing performance, rent collections, and overall operational results across every property.
• Oversee maintenance operations, preventative maintenance programs, vendor relationships, and capital improvement execution to protect and enhance asset quality.

Executing of Property Management Business Plans & Drive Operational Excellence

• Execute approved operating budgets, strategic initiatives, and operational business plans while identifying opportunities to improve efficiency, reduce controllable expenses, and enhance service delivery.
• Lead continuous improvement initiatives that create consistency, scalability, and operational excellence across the growing portfolio.

Partner with Asset Management and Financial Team

• Collaborate with the Asset Manager and Financial Team to execute each property’s strategic business plan while maintaining clear accountability between operational execution and financial performance.
• Communicate operational risks, opportunities, and recommendations that improve long‑term property performance and asset value.

Build a High‑Performing Property Management Organization

• Build the organizational structure, talent, and systems necessary to support Forza’s continued growth and expansion.
• Establish a performance‑driven culture focused on continuous improvement, professional development, and ownership of results.