Director of Project Services

The Restaurant Store; Lititz (Lancaster County); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Clark National Accounts is seeking a Director of Project Services to lead a team of Solutions Executives, Project Managers, and senior leaders in supporting new openings, remodels, and installation coordination across a national portfolio in restaurant, retail, and commercial verticals.

The role focuses on scaling the Project Services business, developing scalable processes, innovative service offerings, and operational capabilities to drive top-line growth and long-term profitability.

Job description

Job Summary

The Director of Project Services is responsible for leading, scaling, and continuously enhancing Clark National Accounts' Project Services business. This role provides strategic leadership for a high-performing team of Solutions Executives, Project Managers, Senior Project Managers, and team leaders responsible for supporting new openings, remodels, refresh programs, equipment initiatives, installation coordination, and project-related service offerings across a portfolio of national brands in the restaurant and retail, commercial, and non-commercial verticals.

Project Services is a key driver of revenue, customer retention, and operational excellence for CNA. The Director is responsible for maintaining and enhancing the Project Services business model while developing scalable processes, innovative service offerings, and operational capabilities that support the rapid growth of the organization. This leader balances customer-first decision making with sound business judgment to drive both top-line growth and long-term profitability.

The ideal candidate is an industry disruptor who challenges conventional approaches, embraces relentless and iterative innovation, and continuously seeks opportunities to improve the customer experience while strengthening business performance. This individual serves as an organizational strategist and bridge-builder, partnering across departments to align priorities, resolve competing interests, and drive solutions that benefit customers, employees, and the business as a whole.

The Director of Project Services serves as a trusted advisor to executive leadership, customers, strategic partners, and internal stakeholders regarding project strategy, new location development initiatives, operational scalability, and industry best practices. Success in this role requires the ability to balance long-term strategic planning with day-to-day business needs in a fast-paced and rapidly evolving environment.

The Director of Project Services embraces the challenge and opportunity of scaling a high-growth business. This leader is energized by transforming successful operations into industry-leading platforms capable of supporting exponential growth. They will develop and execute strategies that position Project Services to scale alongside CNA's growth trajectory, focusing on three critical pillars of scale: increasing market exposure, creating efficient and repeatable processes, and developing exceptional talent. Success in this role requires balancing innovation, operational discipline, and people development to support the evolution of the business from a $100M operation to a $1B organization.

Travel Requirements

• Travel required up to 50% to customer, vendor, industry, and company locations

Responsibilities

Strategic Leadership & Business Growth

• Maintain, enhance, and scale CNA's Project Services business model to support the company's continued growth objectives
• Develop and execute strategic initiatives that drive revenue growth, profitability, operational efficiency, and customer satisfaction
• Identify, develop, and launch new service offerings based on evolving customer needs, industry trends, and business opportunities to disrupt an incumbent industry that has become disconnected from the customer
• Build scalable processes, systems, and organizational structures capable of supporting growth from a mid-sized operation to a large, multifunctional team
• Champion a culture of continuous improvement, innovation, and accountability throughout the organization

Customer & Industry Leadership

• Serve as a strategic advisor to customers and internal stakeholders regarding new location development initiatives, project execution strategies, operational readiness, equipment implementation, installation support, and related services
• Maintain a customer-first mindset while balancing the long-term interests of the business
• Leverage the operator perspective, industry knowledge, and experience to develop solutions that create measurable value for customers
• Anticipate customer needs and market trends, proactively adapting service offerings and operating models to earn credibility and lead the industry

Solutions Services Leadership

• Lead and support the Solutions Executive function as the primary prospect-facing introduction to Project Services, ensuring the team establishes credibility as an industry newcomer, builds trust, and effectively communicates the value of CNA's project capabilities and service offerings
• Partner closely with Business Development to identify root business needs and craft solutions that deliver the greatest long-term value rather than simply fulfilling stated requests
• Ensure Solutions Executives possess the resources, training, and strategic direction necessary to effectively support customer growth initiatives

Organizational Partnership & Cross-Functional Leadership

• Build strong cross-functional relationships and serve as a collaborative leader who aligns stakeholders around shared business objectives, facilitates productive discussions, and resolves organizational barriers to improve customer outcomes and overall business performance
• Partner with leaders across the organization to enhance processes, strengthen communication, drive operational efficiency, and influence strategic decision-making through data-driven insights, sound business judgment, and thoughtful leadership

Talent Development & Team Leadership

• Support management team in investing in the development of young professionals through mentorship, advocacy, leadership development, and career progression opportunities. Grow the next generation of future leaders
• Foster a culture that inspires innovation, collaboration, ownership, professional growth, and encourages challenging the status quo
• Empower team members to make informed decisions while providing the guidance and support necessary for success
• Build leadership capabilities throughout the organization by focusing on business acumen, communication skills, strategic thinking, and operational excellence

Operational Excellence

• Protects and strengthens the high standard of excellence within the Project Services team while scaling to support the growing business
• Analyze operational and financial performance data to identify opportunities, mitigate risks, and improve customer outcomes
• Ensure project services operations remain scalable, efficient, consistent, and aligned with organizational goals
• Support the resolution of complex customer, project, and operational issues with urgency, professionalism, and sound judgment