Director of Product Program Management

Ascent360; United States; Teletrabalho; USD 180 000 - 220 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote Work

Career Advancement

Professional Development

Employee Recognition

LinkedIn Learning

Resumo da oferta

Mitratech is seeking a Product Operations Manager to lead the operational rhythm of our B2B SaaS product organization. This role is critical in ensuring effective collaboration across teams, managing product launch and release processes, and enabling the organization to run effectively on evidence-based decisions.

With responsibilities ranging from orchestrating end-to-end launches to serving as the operational bridge between multiple cross-functional teams, the ideal candidate will bring at

Qualificações

• 8–12+ years in enterprise B2B SaaS across product operations or technical program management.
• Proven ownership of cross-functional launch and release management.
• Experience operating across multi-product or platform portfolios.
• Fluency with product ops tooling and data, building trustworthy reporting.
• Exceptional organizational instincts and influence without authority.

Responsabilidades

• Own the operating rhythm for the product organization.
• Design and orchestrate product launch and release management processes.
• Stand up instrumentation and reporting for operational insights.
• Be the operational bridge between cross-functional teams.

Conhecimentos

B2B SaaS experience

Product operations

Cross-functional management

Data fluency

Organizational skills

Influence without authority

Formação académica

Bachelor's degree or higher

Ferramentas

Product analytics tools

Agile and roadmapping tools

Descrição da oferta de emprego

At Mitratech, we are a team of innovators focused on building world‑class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close‑knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading‑edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

Build and run the connective tissue of the GRC product organization. This role owns the operating rhythm that makes a multi‑solution product team run as one — and, critically, acts as the Product resource helping orchestrate the enablement, launch, release, and go‑to‑market processes cleanly between Product, Product Marketing, and the rest of the company. You are the person who turns a strategy and a charter into a repeatable operating system the team and the organization can actually run.

Essential Duties & Responsibilities

1. The Product Operating Charter & rhythm. Operationalize the charter — cadences, decision rights, backlog and roadmap reviews, quarterly planning, and the reporting rhythm — across all product lines. Own the calendar, the artifacts, and the meeting hygiene so the rhythm runs without heroics. Onboard the team and cross‑functional partners into how these rituals work and why.
2. Launch, release & GTM readiness. Design and orchestrate Product’s role in the end‑to‑end launch and release management process that connects Product → Product Marketing → Sales, CS, Enablement, Support, and others. Concretely: a shared release calendar across the suite; launch tiers with proportional readiness requirements; a launch readiness gate and cross‑functional launch checklist; a single source of truth for what’s shipping, when, and who’s accountable for each GTM workstream. Own the handoff from “feature is built” to “market is ready and the field can sell and support it.”
3. Product operations discipline (data, tooling, insights). Stand up the instrumentation and reporting that lets the org run on evidence, not opinion — product usage/telemetry rollups, roadmap and delivery dashboards, VoC/feedback intake, and the tooling stack (roadmapping, backlog, analytics). Make the numbers that leadership and the board see trustworthy and repeatable.
4. Cross‑functional orchestration. Be the operational bridge between Product and Product Marketing, Engineering, Customer Success, Sales, and Enablement. Run the dependency and commitment management across teams so cross‑product (“connected program”) work — which no single solution roadmap will fund on its own — actually gets coordinated and delivered.
5. Team enablement & scaling the rhythm. Onboard PMs into the operating model, codify the playbooks (launch, release, planning, reporting), and raise the operating maturity of the whole product org as it scales.
6. Timeline & commitment integrity. Own the portfolio’s delivery timelines and the discipline that keeps commitments honest. Maintain the single source of truth for milestones and dates across all product lines; run the forecasting and milestone‑tracking cadence; and surface slips early with impact and options rather than late with surprises. Enforce the principle that the org only commits externally to what it can actually staff and deliver — no “Now” the team can’t resource, no GA date without the value bar met. You are the guardian of the difference between an aspiration and a commitment.
7. Prioritization & trade‑off facilitation. Own the mechanics of how the portfolio decides what gets done — the intake, the scoring, the Now/Next/Later, and the capacity‑vs‑demand model that makes trade‑offs explicit instead of defaulting to whoever pushes hardest. Run the process that forces the real conversation: what we’re funding, what we’re not, and what gets displaced when something new comes in. Specifically protect cross‑product and platform capacity that loses per‑solution scoring by construction, so connective work isn’t quietly starved. When priorities collide, you frame the trade‑off, the options, and the recommendation so the CPO and Product Council can decide fast and on the record.
8. The product‑to‑org operating cadence (intention & accountab‑ility). Design and run the intentional meeting architecture that connects Product to the rest of the company — every forum with a stated purpose, defined inputs and outputs, named owner, decision rights, and the right cadence, and none that exist without one. Own the accountability layer that most orgs lack: a decision log, an action/commitment tracker with owners and due dates, and the follow‑through that ensures decisions made in one forum actually land. Kill or merge low‑value meetings; make the ones that remain the place where real decisions get made and recorded. The test of success: anyone in the company can see what Product committed to, why, who owns it, and where it stands — without asking.

Requirements & Skills:

• 8–12+ years in enterprise B2B SaaS across product operations, product program/portfolio management, or technical program management, including standing up (not just running) operating rhythms and launch processes at scale.
• Proven ownership of cross‑functional launch/release management connecting Product and Product Marketing/GTM — you’ve built the process where it didn’t exist.
• Experience operating across a multi‑product or platform portfolio, managing cross‑team dependencies and shared‑platform coordination.
• Fluency with product ops tooling and data (roadmapping, backlog/agile, product analytics) and the judgment to build reporting leadership will trust.
• Exceptional operator’s instincts: organized, systems‑thinking, low‑ego, influence without authority, and the credibility to get Sales, CS, and Marketing to run your process.
• Preferred: GRC / regulated‑industry SaaS exposure, and experience taking a platform or connected‑suite offering to market.

Education:

• Education Requirements

We will disclose intended pay ranges in our job ads for US‑based opportunities – This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $220,000 – $180,000 Annually USD

Total compensation includes US employee benefits and annual bonus eligibility.

Benefits we offer:

• Health, Dental & Vision Insurance *
• 401 (k) + Employer Match *
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet‑based system that compares information from an employee’s I‑9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal‑opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.